"New" GM doesn't want to repair products of "Old" GM

[Gator6x4]

It really is pretty simple. The federal gov needs to work within its eighteen limits it is that simple. The people of the individual states can run their lives and fortunes much better and always will. If you dont like what California does move. Guess if you dont like what companies do dont buy their product anymore especially with the Internet I think it has evened the field against companies feeling like they can get away with inferior products or even unsafe. Also why do so many think a group of federal thieves like our congress and enablers (Supreme Court) have your pitiful problems at heart.

Anyone ever notice whatever title the bill is that is going to save us all from the mean corporation is always designed to take our money?

The United States tried this one already. It was tried in 1777 by the founding fathers, and Was called the Article of Confederation. The Articles of Confederation, the first official government of the United States had many serious weaknesses. 1) Under the Articles there was only a unicameral legislature so that there was no separation of powers. 2) The central government under the Articles was too weak since the majority of the power rested with the states. 3) Congress, under the Articles, did not have the power to tax which meant that they could never put their finances in order. 4) In order to change or amend the Articles, unanimous approval of the states was required which essentially meant that changes to the Articles were impossible. 5) For any major laws to pass they had to be approved by 9 or the 13 states which proved difficult to do so that even the normal business of running a government was difficult. 6) Under the Articles, Congress did not have the power to regulate commerce which will cause competition between states as well as diplomatic issues.

The Article of Confederation was ratified by the thirteen states in 1781. It soon became apparent to our forefathers this was not going to work. The Constitutional Convention was held in 1787 and the United States Constuitution was crafted. It was adopted on Mar 4th, 1789 and replaced the Articles of Confederation.

I personally think it has done a good job over the years.

 

[deerehunter/operator]

I have been a warranty administrator at a chevrolet dealership for the last 12+ years. If anything, GM has made it easier for us to take care of customers' warranty issues. If we feel a customer has a problem that should not have occured even beyond the bumper to bumper and they are a "LOYAL CUSTOMER", we have the ability to make that decision ourselves on whether we will cover the repair or not.

 

[ultrarunner]

I have been a warranty administrator at a chevrolet dealership for the last 12+ years. If anything, GM has made it easier for us to take care of customers' warranty issues. If we feel a customer has a problem that should not have occured even beyond the bumper to bumper and they are a "LOYAL CUSTOMER", we have the ability to make that decision ourselves on whether we will cover the repair or not.

This is good to know...

Back when I was doing a lot of GM Lemon Law Cases, it made a huge difference when customers had a history of repeat business.

I have seen some really surprising offers in a very generous way... especially to Loyal Cadillac owners.

No experience with GM post the reorganization.

When asked I just about always recommended the Manufacturers Extended Warranty... Everyone has thanked me for suggesting it... also made my job as Arbitrator much easier as opposed to having a third party warranty/ service agreement company involved.

Automobiles are the second most expensive consumer item most people buy... especially if they are not tractor people...

 

[timswi]

I have been a warranty administrator at a chevrolet dealership for the last 12+ years. If anything, GM has made it easier for us to take care of customers' warranty issues. If we feel a customer has a problem that should not have occured even beyond the bumper to bumper and they are a "LOYAL CUSTOMER", we have the ability to make that decision ourselves on whether we will cover the repair or not.

That's been exactly my experience as a GM buyer for 25 years.

 

[bdeboer]

I have been a warranty administrator at a chevrolet dealership for the last 12+ years. If anything, GM has made it easier for us to take care of customers' warranty issues. If we feel a customer has a problem that should not have occured even beyond the bumper to bumper and they are a "LOYAL CUSTOMER", we have the ability to make that decision ourselves on whether we will cover the repair or not.

I wondered why the receipt for replacement of the pockets on the back of my 2008 Silverado seat backs says "goodwill gesture" last year. Thanks

 

[Diamondpilot]

I think it has more to do with the dealer than anything. I have had 2 GM trucks and the first I had to get a lawyer twice to get it covered under warranty. Both times they finally did cover it but it was a long drawn out process. This dealer is no longer in business and I could not be any happier. He burnt way too many bridges between me and my customers/friends.

The second GM truck I had had issues also but that dealer was more willing to work with me. Not to the level I have experienced with Dodge, Ford, Nissan, Toyota, Honda, ect but a little raising of the voice and a few threats got it taken care of.

It all comes down to the dealer. I think things around here have gotten much much better with the GM dealers. They have lost so much market share in the last 10 years and being a strong republican anti union area they are walking on thin ice with the customer base. I have actually heard they are very good now when it comes to after the sale service.

Chris

 

[timswi]

I think it has more to do with the dealer than anything. I have had 2 GM trucks and the first I had to get a lawyer twice to get it covered under warranty. Both times they finally did cover it but it was a long drawn out process. This dealer is no longer in business and I could not be any happier. He burnt way too many bridges between me and my customers/friends.

The second GM truck I had had issues also but that dealer was more willing to work with me. Not to the level I have experienced with Dodge, Ford, Nissan, Toyota, Honda, ect but a little raising of the voice and a few threats got it taken care of.

It all comes down to the dealer. I think things around here have gotten much much better with the GM dealers. They have lost so much market share in the last 10 years and being a strong republican anti union area they are walking on thin ice with the customer base. I have actually heard they are very good now when it comes to after the sale service.

Chris

I would classify their after the sale service as excellent. A few very, very minor issues with the new one, taken care of with out a peep. The last GMC had a couple of way out of warranty repairs done gratis without even asking. I'm quite happy.

 

[Diamondpilot]

I would classify their after the sale service as excellent. A few very, very minor issues with the new one, taken care of with out a peep. The last GMC had a couple of way out of warranty repairs done gratis without even asking. I'm quite happy.

Again, that comes down to the dealer.

Not to start a brand war, we both know which side of the fence we stand on, but how can you be happy with a truck that has had to go in all ready? My 04 F-250 has never been in the shop a day. My 06 went in early for a bad dash cluster. The 6 F-150's I have had never went in the shop other then 1 recall on lug nuts. My 08 Titan just turned over 45,000 miles today and has only been in for a recall on a fuel pump/level sending unit. Honda, never. Toyota, never. 5 or so other Fords, never with the exception of a 03 Mountaineer that had a recall on the back hatch.

What I am getting at is how can you be happy with a new truck that has had some issues, even if minor?. I can understand recalls, they are making it right. I was P.O.ed when my 06 F-350 had the dash go out. If the truck would have given me any more issues I would have been on a different brands lot..

Just changed the rear brakes on my neighbors wife's 04 Lincoln Aviator last night. 112,000 miles and never in the shop a day. 1 Set of front brakes (will need them again in 25,000 miles per my inspection, 1 set of rear brakes as of last night, 3 sets of tires (last set Monday-thats when the brakes were brought to our attention), that it. I am sure there are GM's and other brands that have given that good of service also so I am not totally brand loyal and blind.

I just really don't get it though? I would walk away from Ford trucks in a heart beat if one gave me issue. A modern vehicle of any make should not have to have a wrench on it other than fluids, brakes, tires, batteries before 150,000 miles. Any less and its a POS in my eyes.

Chris

 

[timswi]

All I had on the new one was the coating delaminating on the wheels...Not a safety issue, and the wheels were made by a 3rd party. Hey it happens. 2 of them had issues, they replaced all four and even put stick on weights instead of the pound on type at my request...No problem. Even cleaned it up for me...A non issue.

Remember, I worked for Honda....We had multiple after sale warranty customers every day. ---Water in the doors, rattles, trunk leaks, AC issues etc. Once fixed, we had happy campers. No one is immune. None of this is a reflection on the manufacturer, it's just how the dealer handles it.

 

[Dargo]

With my father and grandfather, nothing existed except GM products. My grandfather bought a new car every 2 years and it was ALWAYS a GM product. Every vehicle my dad bought was GM, new or used. You can definitely say I'm from a GM family.

That is, however, until the early 80's. My family had pretty well all they could take of rusted out pieces of junk that were only 2 years old and garage kept. Somewhere in the late 80's my dad started trying other brands and was impressed with them. It took longer with my grandfather, but before he passed away around 5 years ago his last vehicle purchase was a Mercury Grand Marquis. I distinctly recall him proclaiming it as the best vehicle he'd ever owned.

Due to family influences I grew up driving Chevy trucks and Camaros. As much as I hate to admit it, they simply were flat junk and GM was living on blindly loyal customers. Now you can firmly put me in the 'anything but GM' for vehicles and anybody but Obama in the next election. I'd vote for a pet rock before I'd vote for Barry after he has been a complete disappointment. Buh-bye Barry and adios GM! Don't let the door hit ya on the way out.