Just took a survey on tractor ownership

k0ua · Dec 22, 2011

Just took a telephone survey from a marketing research company in MN. A lot of questions about the various features of my tractor, and what would you buy if you did it over again and how you liked the features and how did they play into you buying decision..etc. etc.. Let me tell you they got an earful about the Kubota L2800, L3400, L3200, L3800 jerky 3pt hitch problem. She spent a lot of time writing it all down.

James K0UA

creekbend · Dec 22, 2011

Where are the results of the survey sent to? Are they compiled in order to send the results to the Manufacturers or was it a study conducted independently.:tractor:

k0ua · Dec 22, 2011

creekbend said:
Where are the results of the survey sent to? Are they compiled in order to send the results to the Manufacturers or was it a study conducted independently.:tractor:

She said the survey results would go to the manufacturers.

James K0UA

Thomas · Dec 22, 2011

Had my L2800HST going on 3 years now..no survey callers yet..uummmm.

k0ua,how long did you have Kubota L before they call?

JOHNTHOMAS · Dec 22, 2011

They called me a couple of weeks ago for my BX25 I bought about a year ago. I'm sure it's for Kubota. I had nothing bad to say about the machine or my Dealer, Barlows. I gave all As or all 10s.

creekbend · Dec 22, 2011

k0ua said:
She said the survey results would go to the manufacturers.

James K0UA

Hopefully your survey results and others will aid in recognizing certain problems associated with various makes and models. After reading some posts by members here on TBN, I have to agree that there is definitely room for improvement. Thanks for posting.

k0ua · Dec 22, 2011

Thomas said:
Had my L2800HST going on 3 years now..no survey callers yet..uummmm.

k0ua,how long did you have Kubota L before they call?

Lets see got it in june 2010 so just a little over 1 1/2 years
She asked a heck of a lot of questions, like did you get telescoping links, what transmission and why, how many auxillary hydraulic outlets. tilt wheel etc etc. and each of those type of things she asked how much did it figure in your decision to buy and how satisfied with it you were. Also why did you choose this particular brand, by reputation by technical spec's etc. It was a darn extensive survey.

James K0UA

Thomas · Dec 22, 2011

Dang,sounds like heck of chat

jonyyuma · Dec 22, 2011

Did she make you an offer of compensation? free hat??T-shirt? Wondering?

k0ua · Dec 22, 2011

jonyyuma said:
Did she make you an offer of compensation? free hat??T-shirt? Wondering?

No, she was from power products marketing in Eden Pure Mn. but she said the results would get sent to the proper manufacture. She mentioned JD New Holland and Kubota. I doubt I am going to get any prizes from Kubota.

James K0UA

AHNC · Dec 22, 2011

I rec'd a survey in the mail a couple weeks ago, saying, "since you bought your Kubota two yrs ago, and your warranty has just run out...and they asked a bunch of multiple choice questions about the engine, the tranny, accessories and such. Pretty mild, and personally, I don't think they get a lot out of it due to the way the questions were asked. I did give my dealer great feedback. I had the choice of mailing it in or doing it online. I took it online. I guess what I expect to hear from the mktging dept is the question, again, do you want to buy the extended warranty, and the answer will be no!

I was pleased to be asked to participate. Oh, and I'd buy another in a heartbeat:thumbsup:

ccsial · Dec 22, 2011

k0ua said:
No, she was from power products marketing in Eden Pure Mn. James K0UA

I believe that would be Eden Prairie, MN, near Minneapolis.

They have never called me and I have three tractors. Oh well. I hope the Mfg's are listening.

BandDcabinet · Dec 23, 2011

Dang Innernet and cell phone technology.... they listen for key words and know just the right ones to call. Ask the right people the right questions and you get the answers you want. Have to believe that's how the political polls work.

Almost 30 years a Kubota owner, own 3 different machines, never been called. Guess I'll just have to watch what I say.

Go easy... just kidding. Please don't take as serious.

Hope the manufactures are listening to their markets... The Voice of the Customer is their key to succes.

Ken45101 · Dec 23, 2011

BandDcabinet said:
Almost 30 years a Kubota owner, own 3 different machines, never been called. Guess I'll just have to watch what I say.

I don't like telemarketers and I am suspicious of anyone that calls me :laughing: If they are lucky, I just hang up on them....

If someone wants feedback, they can mail me the questionnaire.

Ken

chucko · Dec 23, 2011

Ken I am the same way. If I don't know them they get 50 questions before I answer even one. If they were to say "I am calling for Kubota" they would get "do you work for them and at what office"

ccsial · Dec 23, 2011

chucko said:
Ken I am the same way. If I don't know them they get 50 questions before I answer even one. If they were to say "I am calling for Kubota" they would get "do you work for them and at what office"

Kubota, or any Manufacturer, would probably contract a firm to do the survey.

k0ua · Dec 23, 2011

Trust me, she got the 50 questions from me before we started, and yes Eden Prairie, The only reason I answered at all was that the day before she had talked to the wife while I was at work, and made an appointment to talk to me. I also advised I would not answer any question I did not feel like, and she said ok fine. I rarely answer the phone here at the house. It rings a hundred times a day. If I dont recognize the caller-Id it goes to the machine. As for why I was singled out, I don't know, I asked her that, and she said the name was pulled from the manufacture warranty records..I wondered if it was because I am kinda vocal on this media.. after all if you google, I am not hard to find.

James K0UA

oldballs · Dec 23, 2011

Ken45101 said:
I don't like telemarketers and I am suspicious of anyone that calls me :laughing: If they are lucky, I just hang up on them....

If someone wants feedback, they can mail me the questionnaire.

Ken

Me too! I hang up on just about anyone that I don't recognize right away. If Kubota wants to know about their or anyone elses' tractor, all they have to do is dial into TBN. I don't do political surveys either....they'll find out when I vote

MikeFarm · Dec 24, 2011

Hi all

My first thought about phone calls like that is that someone may be collating info to work out who is at home, when and where, and what tractors they have to nick. They can learn quite a lot from quite innocent questions.

Mike

RaydaKub · Dec 24, 2011

Ken45101 said:
If someone wants feedback, they can mail me the questionnaire.

My wife gets airline miles from filling out some surveys online. The last one was about lawn mowers, so she had me sit down. I got into the 4th question and it asked me to list all the brands I could think of. I got to 25, then on the next page they listed all they could think of and I missed some obvious ones that would have put me at 30. Anyway, the next question was about how much you paid for your latest lawn mower. I was honest and said $7100. I no longer fit the demographic they were targetting. :laughing::laughing: