Ouch! 19 hours on 3320 that was "ordered"?

[dfkrug]

Hours clarification:
19.1 engine (running and/or with key on, not sure)
13.8 transmission (digital pic of tractor with motion arrow)
0.1 PTO

Glad your dealer is going to fix this, Steve.

Your JD uses a combo gauge cluster, with built-in hour meter. You have to pull a big connector
to turn it off, and that may make the CUT not run at all. Sadly, when the hour meter
quits (as it did on my 4300), you will likely not want to pay for a whole new panel. With
the newer, more sophisticated hour meter, I will bet that the engine needs to be
running (not just key ON) to tally up hours. It would be nice to verify that.

Anyway, to verify the NOV 2010 build date, check the dates on the front and rear
wheels. They tend to pre-date the tractor build date by < 6 months.

I have bought 4 new tractors, and none have had more than 2 hr on the meters,
incl the 2 I bought still in the crates from Korea.

 

[sixdogs]

I would still keep an eye on that dealer and be suspicious if even using the tractor until another comes in. Have him come get it. Things can go wrong and they could say you accepted it. They already tried to shaft you once so why trust again? If your check hasn't cleared stop payment on it.

About 20 years ago I agreed to buy a tractor from a local dealer. My issues were the correct number of hours and a specific year of manufacture.. He said he sold the tractor new and a local farmer used it only for haying. After it was delivered, I was suspicious when the hour meter numbers didn't line up right. I called the factory and learned it was sold by that dealer--used-- to the state for road mowing and maintenance work. It was several years older and had way more hours than he said. The hour meter had been tampered with. I stopped payment of the bank cashier's for potential fraud (yes, you can do that) and told the guy to come get his tractor.

He couldn't believe he got caught and wanted me to let the check go through so he would not have a bad business transaction on his record. Yeah, right--I'd be whistling Dixie in court trying to collect. End of story and he eventually failed as a business.

 

[Chilly807]

What probably happened here is that the local dealer found the tractor in question when he did an inventory search looking for a 3320 for his customer. He would have called to verify that they did in fact have it and arranged for shipping. I'm willing to bet the number on the hourmeter wasn't even mentioned in the discussion, just that the tractor was "new". Dealers don't get too concerned about model years unless there's a significant difference from one to another.
This is simply a case of a buyer not being comfortable with so many hours on the clock before he took possession. That's fine, I wouldn't be happy about it either, especially the 6 hours it spent idling and not moving. That's typical of machinery being warmed up and shifted around for snow clearing, or use as a demo., dragging an arena, etc.
I'd say the op should get a new tractor, which he is, and an apology from the sales people that the machine they provided didn't meet his expectations. Other than that, it's business as usual. I suspect the next time they get a tractor transferred from another dealer they'll ask how many hours it has, though. Now they'll have it in their inventory, sans loader.

Whispered conversations, conspiracy?? Really?

I doubt anyone at the selling dealer even looked at the hourmeter, they have enough to do without making more work for themselves. 90 % of buyers wouldn't think twice about it, just some of us, me included, are a little more **** than the rest.

Sean

 

[sd455dan]

I was informed 3 weeks ago when I signed the purchase order that Deere would provide a build date within a week of when the order was submitted.

That said it all- the dealer WAS aware the OP wanted a NEW build.


going on three years old machine, had he not caught it they would have kept the extra money Conspiracy maybe


The dealer KNEW he wanted a new build from day one...

 

[bigblock]

Since you are getting a new tractor you probably don't care now but you could have the dealer run the serial number and print out a history of the tractor. It will give the delivery date, build date and dealer information along with original customer information and maintenance history, if any. That may be an interesting read in your case. That tractor has got to have a history.

 

[bigblock]

I would be hesitant to trust those people. Sounds to me like they got caught trying to screw you. I would like to see the history of that machine.

 

[Steve_in_SEMich]

Sales guy sent an email this morning - the ship date for the new 3320 is 11/13. Now if I could fit the 3320 into the same parking spot in the shop as the 1026R.....

 

[sixdogs]

Sales guy sent an email this morning - the ship date for the new 3320 is 11/13. Now if I could fit the 3320 into the same parking spot in the shop as the 1026R.....

Ok, now let's talk about a bigger shop. Plus you'll need attachments and we will need photos.

 

[PhysAssist]

Sales guy sent an email this morning - the ship date for the new 3320 is 11/13. Now if I could fit the 3320 into the same parking spot in the shop as the 1026R.....

What I don't get is why Steve is allowing them to pass off the very likely well-used loader on his guaran-dam-teed (now) to be new tractor?

After all this (and despite Sean's post, because the issue isn't whether or not the dealer conspired, but that Steve ORDERED a NEW tractor, and got a three-year old used one), Steve deserves them to be bending over backwards to re-establish their credibility and commitment to customer service, or he should tell them to go spit!

 

[tractchores]

I think they should buy you a bigger shop... fair is fair! :thumbsup: