Pallet Forks disconnect from the FEL quick attach

[KevT]

That would be great if you could.

Ask and you shall receive.

 

[bindian]

I would be happy with some compensation. I think the shim will do the trick and it is an easy fix for me.

They sent me custom plasma cut out shims that match the bottom cut outs on the attachment. I gather they cut numerous shims at a time. Did you call them today?
hugs, Brandi

 

[TitanSkidsteer]

I would be happy with some compensation. I think the shim will do the trick and it is an easy fix for me.

Izicc, I apologize for the problem! But, we can help. Please contact us at 1-800-605-8241 M-F 8am-5pm CST, or email info@palletforks.com. If more convenient, inbox your contact info and we will reach out to you. Our products are warrantied and we will stand by them 100%.

 

[aeblank]

Izicc, I apologize for the problem! But, we can help. Please contact us at 1-800-605-8241 M-F 8am-5pm CST, or email info@palletforks.com. If more convenient, inbox your contact info and we will reach out to you. Our products are warrantied and we will stand by them 100%.

Good job guys.

 

[lzicc]

You guys already did without delay. Great customer service!!!

Izicc, I apologize for the problem! But, we can help. Please contact us at 1-800-605-8241 M-F 8am-5pm CST, or email info@palletforks.com. If more convenient, inbox your contact info and we will reach out to you. Our products are warrantied and we will stand by them 100%.

 

[jmc]

Izicc, I apologize for the problem! But, we can help. Please contact us at 1-800-605-8241 M-F 8am-5pm CST, or email info@palletforks.com. If more convenient, inbox your contact info and we will reach out to you. Our products are warrantied and we will stand by them 100%.

Bill, it's good that you stand behind these errors but even better would be to get a simple gage and check them before shipping. Parallels drawn between Titan SS and Harbor Freight can't be good for long term business.

 

[Wild Bill the 2nd]

Bill, it's good that you stand behind these errors but even better would be to get a simple gage and check them before shipping. Parallels drawn between Titan SS and Harbor Freight can't be good for long term business.

No it can't, I steered away from them when buying a grapple and forks. Price is NOT everything. A decent quality product IS. That means that it shouldnt need to be fixed immediatly after delivery and you wouldn't have to use your great customer service quite so often...

Common problems should be checked for and addresed before shippig the item out.

Glad that your issue is being resolved. I'm glad I won't need to go through the trouble.

 

[SPYDERLK]

The first pic you can see that the pins don't seem to go down far enough. The second pic shows marks where the pin scrapes the forks when it disconnects. I could weld a piece of metal in there to make the pins catch more like a metal plate to build it up.

View attachment 425382View attachment 425383

Thats what you should do.

 

[Xfaxman]

Here is a better side shot of where the pin goes in.

There should not be a gap at the bottom. The plate with the slots for the pins is too low, it should be 16" from the plate at the top of the forks, to fit on the quick attach snug.

 

[TitanSkidsteer]

Hey guys, definitely agree it should be right the first time. Mistakes in fabrication can happen and we need to do a better job of detecting them before they ship. We have doubled our QC efforts and are working overtime to check every frame and attachment in stock. We apologize for any that got by us, but know this...we will always stand by our product and make it right!

Have a great holiday weekend!