IslandTractor
Super Star Member
- Joined
- Sep 15, 2005
- Messages
- 15,802
- Location
- Prudence Island, RI
- Tractor
- 2007 Kioti DK40se HST, Woods BH
Anyone with a tractor problem is likely to be a little frustrated and that frustration can be expected to turn to irritation when efforts to get advice fail. Understandable but really not a brand specific issue. I don't think there has been any notable Kioti bashing on TBN for the last 7-8 years. If you want to see brand bashing look back to the early days of TBN. The forums seem to have matured and while virtually everyone is rah rah about their own tractor and tends to overlook the negatives, we all routine do the opposite for brands we chose not to buy. I believe it's referred to as validation bias or something like that. My crap is stuff and your stuff is crap as George Carlin would have said.
I haven't had to call Kioti customer support for many years but I was very involved in the effort to get them to own up to the loader torque tube cracking issue in early KL120/130 loaders. It was not exactly an Amazon customer service type experience to put it politely. Kioti isn't huge and they tend to push back to the dealer a bit more than they should when customers have already been frustrated by the dealership. Kioti dealerships range from excellent to wtf in quality so it's always hard to judge which dealer type a TBN user is dealing with. I doubt we'll see much change from corporate Kioti on this responsiveness issue as they are kind of stuck between a rock and a hard place.
My two cent summary is that 1) posters seeking help on this forum should avoid venting their frustration at the same time they are seeking help if they want responders to stay focused on helping to solve a problem. And 2) potential helpers on the forum should appreciate they are often dealing with someone who is simply frustrated even before they've made their first post describing a problem. Give them a break.
I haven't had to call Kioti customer support for many years but I was very involved in the effort to get them to own up to the loader torque tube cracking issue in early KL120/130 loaders. It was not exactly an Amazon customer service type experience to put it politely. Kioti isn't huge and they tend to push back to the dealer a bit more than they should when customers have already been frustrated by the dealership. Kioti dealerships range from excellent to wtf in quality so it's always hard to judge which dealer type a TBN user is dealing with. I doubt we'll see much change from corporate Kioti on this responsiveness issue as they are kind of stuck between a rock and a hard place.
My two cent summary is that 1) posters seeking help on this forum should avoid venting their frustration at the same time they are seeking help if they want responders to stay focused on helping to solve a problem. And 2) potential helpers on the forum should appreciate they are often dealing with someone who is simply frustrated even before they've made their first post describing a problem. Give them a break.