Why so much titan attachments hate?

[TractorGuy]

I haven't purchased any of their attachments but tried to buy some bucket teeth from them. I ordered a box of 10 teeth and pins on a Sunday evening and they didn't ship them till Thursday. The tracking info never said they were picked up, just that a label was created. Fedex lost them and didn't deliver for a few days after they should have been there but one day they showed up in a tattered box at my gate. It was a wonder there were ten teeth and pins in the oversized torn up box but the pins were the wrong diameter and did not match the merchandise description on the web site. After a couple of emails back and forth with me providing photographic proof the pins were wrong they stopped replying to my emails and never offered any resolution to the problem. I finally did a complaint through paypal and later escalated it to a claim. After they didn't respond to any of the paypal communications paypal refunded my money and charged it back to them. After a while they replied to my last email and offered to send the correct size pins. I had already purchased teeth and pins from a CAT dealer and installed them so I told them to send a return label and I would drop them off to return. They sent the label and I packaged the items better than I received them and sent them home.

I would be reluctant to buy something of value from them after that.

 

[SJay]

I tried to call their phone number - rang and rang - no one picked up. When I emailed a specific person it took days to get a reply. I did order a pair of 48" Pallet forks off their website, product looks good and I saved 100's from what I could purchase local. Maybe the folks at Woodmaxx could have them in for some customer service training.

I also notice that they have not been active on the forum since March??????

 

[lomita]

I haven't purchased any of their attachments but tried to buy some bucket teeth from them. I ordered a box of 10 teeth and pins on a Sunday evening and they didn't ship them till Thursday. The tracking info never said they were picked up, just that a label was created. Fedex lost them and didn't deliver for a few days after they should have been there but one day they showed up in a tattered box at my gate. It was a wonder there were ten teeth and pins in the oversized torn up box but the pins were the wrong diameter and did not match the merchandise description on the web site. After a couple of emails back and forth with me providing photographic proof the pins were wrong they stopped replying to my emails and never offered any resolution to the problem. I finally did a complaint through paypal and later escalated it to a claim. After they didn't respond to any of the paypal communications paypal refunded my money and charged it back to them. After a while they replied to my last email and offered to send the correct size pins. I had already purchased teeth and pins from a CAT dealer and installed them so I told them to send a return label and I would drop them off to return. They sent the label and I packaged the items better than I received them and sent them home.

I would be reluctant to buy something of value from them after that.

JD855guy.....Based on your post I don't blame you for being reluctant to do business with them again, I would also be concerned. When I have a problem like yours I ask myself "if this is the worst thing to happen in my life I'm pretty lucky." Best wishes going forward.

 

[GPintheMitten]

I bought roll your own ssqa conversion kit and a couple of plates from Titan. No problems so far.

 

[ecruzin]

I bought the 48" pallet fork/bale spear combo a couple of months ago. SSQA fit my tractor just fine. Very happy with the purchase. Wish I had bought them sooner. I use the pallet forks more than I thought I would. Will be trying out the bale spear today.

 

[TomSeller]

I bought the 48" pallet fork/bale spear combo a couple of months ago. SSQA fit my tractor just fine. Very happy with the purchase. Wish I had bought them sooner. I use the pallet forks more than I thought I would. Will be trying out the bale spear today.

I have the same fork/bale spear combo. When I first inserted the spear, the nut would not thread on fully, I found there was a weld bead inside holding it back. A simple fix with a rat tail file and all was well. Good unit.

 

[Parkanzky]

My trailer mover is from Titan. I bought it there because I could get it shipped to my door for less than I'd have spent building my own. It's not especially pretty, but it is perfect for what I want to do. To me, that is the perfect sort of attachment to buy from a company like that. I don't care about fit/finish, just function. And it performs such a basic function that it would be hard for it not to work.

 

[SPYDERLK]

My trailer mover is from Titan. I bought it there because I could get it shipped to my door for less than I'd have spent building my own. It's not especially pretty, but it is perfect for what I want to do. To me, that is the perfect sort of attachment to buy from a company like that. I don't care about fit/finish, just function. And it performs such a basic function that it would be hard for it not to work.

Thats the problem. ... Fit affects function to the extent that the loader can be damaged from poor fit conditions. A very high price to pay by the unwary. If you only ever lift, the loose fit condition is usually benign. If you ever push down or back drag the loose fit is a ticking time bomb.

 

[Parkanzky]

Thats the problem. ... Fit affects function to the extent that the loader can be damaged from poor fit conditions. A very high price to pay by the unwary. If you only ever lift, the loose fit condition is usually benign. If you ever push down the loose fit is a ticking time bomb.

The trailer mover is an "A frame" that goes on the 3PH. Not much of a time bomb there.

 

[SPYDERLK]

No loader issues there.