What a nightmare, please read.

[IH782]

Figured I'd share a few photos.

 

[TomSeller]

Just so I'm clear, this is not what I'm trying to do. I will not name my dealer. And honestly the 2538 seems like a great machine, but the way we and my dealer have been treated by Mahindra is in-excusable.

The squeaky wheel gets the grease so you are handling this right. You and the dealer are in tight spots. You don't have your tractor, the dealer's shop floor space is tied up and his loaner is gathering hours. The "source parts from anywhere in the world" manufacturing mentality is the problem not so much the tractor design.

 

[Threepoint]

[snip]
You don't have your tractor, the dealer's shop floor space is tied up and his loaner is gathering hours. The "source parts from anywhere in the world" manufacturing mentality is the problem not so much the tractor design.

Very good points. Dealer can't very well roll that tractor outside until the part arrives. :laughing: The tech must be pretty irritated, too. He's lost most of his working space.

"Anywhere in the world" parts sourcing actually makes sense for global vendors like Mahindra, if they could truly follow through with expedited transit. Same with "Just-In-Time" raw material and work-in-process inventory practices. When it works correctly, it can be a win-win for everyone.

 

[Snowback]

Respectfully - I sense and appreciate your frustration. It sounds like they have given you a loaner and also that the part is on it's way? (30-40 days?) Since it's been 24 days they may get it in very soon. Seems somewhat reasonable, no? It's kind of like this darn Takata airbag recall that is exploding across almost all automotive brands. We have been unable to use passenger front seat for over a month due to airbag risk. They are saying another 45 days! DOH. (But that is life and we are still breathing.)

The 2538 HST was a brand new model in Late 2015 available in only a few markets in the US. Core parts with expected low failure frequencies are probably just now rolling into distribution centers which is tough, especially in your case as you have business needs. Hopefully this is just the darkest part of the night and the sun is rising now. I honestly hope it all works out soon so you can get your machine back on the job! I'm not fanboy and just want to put this in perspective.

Also - perhaps consider calling Mahindra directly? With all due respect to your dealer, it sounds like their corporate feedback loop department is not doing a great job. I dealt with Mahindra corporate directly during my initial tractor search and they were responsive and cordial. I asked my dealer a few times for updates on answers to questions for which they were "waiting on corporate" to respond. I decided to call and received almost instant positive feedback from HQ. Even was able to make an hour drive to Mahindra's Gulf Coast distribution center and meet with a Product Manager for a few minutes to help me out. (Made an appointment for that...) Later that afternoon I had an email with part numbers for the seat and cruise module that I needed to provide my dealer so they could place an order on the machine I was buying. Sure I was a new customer, but I had no reason to believe they were anything but good folks.

I feel for you, and would really encourage you to get the current "Status" from your dealer and then just let them know that you would be calling corporate directly as well to give customer service some "courage" on this issue. :thumbsup:

Here is contact info for the Houston office. Perhaps there is one closer to you. Good luck!

9020 Jackrabbit Road, Suite 600
Houston, TX 77095
Office: 281.449.7771
Toll Free: 877.449.7771
Fax: 281.372.0357
www.mahindrausa.com

 

[GManBart]

Figured I'd share a few photos.

That hurts to look at! Hopefully the loaner will be reliable and they'll get the correct parts to fix your tractor soon.

I think it's good to have honest feedback about products....anything can break, but the important thing is how the company handles it. So far, Mahindra isn't doing the right thing.

 

[AchingBack]

Worlds # 1 selling tractor, with no parts available... I'm with the OP, inexcusable. Run that loaner like a rented mule.

Only an idiot would abuse a tractor. And doing so would punish the dealer, not Mahindra.

 

[Grandad4]

So is Mahindra one of the brands that only does complete HST replacements, with no internal servicing in the field? Replacement seems like a good idea in this instance, but not having any replacements on this side of the globe for 1 month + is either due to needing more replacements than anticipated or a pretty serious hiccup in the parts system.

 

[kthompson]

I have learned to read the complaints on a company review and how they are treated. Any product can and will have issues but how they are handled and treated tells the truth of any company. It is not impossible the issue is they are having problems with the part and this is not the first failure and all their stock is used up or having to be redesigned or such as the airbags mentioned.

I may be wrong but think there has been at least one other post here about Mahindra dealer having problems with poor communication with the company. Not a good sign with any company. kt

 

[Rustyiron]

IH782, There was just a thread here a few weeks ago with similar problems. IIRC both the dealer & owner kept nagging to corporate and he ended up with a new tractor. Everyone was happy. Stay on the phone (you & the dealer) until you reach the right person. Did you mention the hours on the unit?
Good luck anyway and I hope things work out soon for you.

 

[David_Kb7uns]

All we have local is lawnmower shops selling the Mahindra.

So much for their dealer network.


David