If I understood the OP correctly, I think he is calling because MUSA won't let his dealer open the pump and inspect it. Therefore he is trying ensure that his tractor is properly fixed or replaced.
What a nightmare, please read.
- Thread starter IH782
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DavesTractor
Elite Member
I think a couple of guys have suggested this. I like the concept. But I think he needs an HST unit? To pull that part is to split a brand new tractor in several pieces. The DC is an independently owned business. They assemble tractors and ship them. They do not do parts, and they are not a warranty center. If someone is going to split a tractor for parts, it should be Houston, where they have the corporate DC/parts/service. But it makes way more sense to get one pulled off the line in Korea before it is built into a tractor.
As I said, I like this concept. We absolutely do this for our customers if we must. We had a guy recently that busted a steering cylinder on a relatively new machine. A couple of hours later he had his tractor fixed, and we are now waiting a few days to get the cylinder and put it back on our new tractor. But that is a lot different than splitting a tractor to get a transmission part out. The guy never knew we did this, he was just impressed we had the part "in stock".
DavesTractor
Elite Member
Thanks for that clarification. I think he should tell the dealer, maybe make the request in writing via email to the dealer and MUSA.
DavesTractor
Elite Member
Brilliant. Most folks never even think of this.
But, a request in writing may take weeks to process, and his transmission is presently at customs. So his tractor could be completely reassembled with metal still in the other pumps or lines before Mahindra ever acknowledged his request. As I see it, if he doesn't get pushy & call them then Mahindra may never really solve his problem.
DavesTractor
Elite Member
I wasn't thinking about snail mail. Takes just minutes to fire off an email to the dealer and insist he pass it on to the MUSA service rep.
And really folks, a good dealer wouldn't think about reassembly without purging everything.
Botaskinner
Bronze Member
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- Sierra Vista, AZ
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- Kubota B2320 w/4' Land Pride Box Blade, FEL, Middle Buster, Pirhana tooth bar
About Peterson:
Nice to hear that. My father was a tech for Peterson from 1962-1972, and I went with him (not enough times) on a couple of jobs as they were building Interstate 280 between San Jose and San Francisco.
He was proud of the Cat dealer network, and would always go the extra mile to service the customer.
One time he told me how one of the Peterson brothers (Howard or Buster, not sure who) got down in the dirt wearing a $300 suit (big money in those days) to get under & troubleshoot a Cat that was having problems out in the field.
That's the passion that I remember, glad to hear the reputation is still good.
Nice to hear that. My father was a tech for Peterson from 1962-1972, and I went with him (not enough times) on a couple of jobs as they were building Interstate 280 between San Jose and San Francisco.
He was proud of the Cat dealer network, and would always go the extra mile to service the customer.
One time he told me how one of the Peterson brothers (Howard or Buster, not sure who) got down in the dirt wearing a $300 suit (big money in those days) to get under & troubleshoot a Cat that was having problems out in the field.
That's the passion that I remember, glad to hear the reputation is still good.
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- Cat D3, Deere 110 TLB, Kubota BX23 and L3800 and RTV900 with restored 1948 Deere M, 1949 Farmall Cub, 1953 Ford Jubliee and 1957 Ford 740 Row Crop, Craftsman Mower, Deere 350C Dozer 50 assorted vehicles from 1905 to 2006
One of the Peterson brothers use the same barber I do... didn't know this at the time. Told my barber how impressed I was with Peterson and he said he would let the old man know...
Way back when they were also a large Deere Dealer too.
I bet he would be an interesting guy to talk with given all the years in the business.
Back to the OP... as long as a no cost loaner is provided the urgency is diminished and the way it works here is your original warranty is extended by the length of time it takes to complete a warranted repair for us normal non business consumers... never arbitrated a case where the owner is commercial.
Way back when they were also a large Deere Dealer too.
I bet he would be an interesting guy to talk with given all the years in the business.
Back to the OP... as long as a no cost loaner is provided the urgency is diminished and the way it works here is your original warranty is extended by the length of time it takes to complete a warranted repair for us normal non business consumers... never arbitrated a case where the owner is commercial.
dickfoster
Elite Member
However that does bring up a point Dave. One would think Mahindra, if they were interested, would have someone peeking into this board. It's not as if there are a lot of tractor boards out there. Right now it's only good dealers like you who are shouldering what should be Mahindra's load. So why are they not here? BTW thanks to all the dealers who are filling the gap.
DavesTractor
Elite Member
If I ran MUSA, someone would monitor this board at least once per day. It would be money well spent.