What a nightmare, please read.

[TomSeller]

1. Not saying the OP is not straight up, but we have not heard from MUSA or from the dealer and we probably never will.
2. I think it is fair to say that parts should be on the shelf and calls should be returned. I agree. But when I call Mahindra, they answer. .

1. He heard from MUSA. He heard crickets.
2. You are a dealer. Not to be compared to an owner.

Shouldn't be any white washing going on, this is bad service. Mahnindra needs to be called out just as any other brand should if they treated an owner (and dealer) like this. TBN is a big bullhorn and the OP is not being treated right. He can't expect CAT service if he bought Mahindra but he shouldn't get dead cat service. A week or week and a half is plenty for any part on a new machine.

 

[ultrarunner]

If you were dealing with Peterson Tractor in the Bay Area they are a most accommodating dealer. They saved my bacon several times when I was trucking. I was always treated like a big time spender whether my purchase or problem was a few dollars or thousands.

Smilinjak

Yep... Peterson in San Leandro CA

 

[smilinjak]

Yep... Peterson in San Leandro CA

That is one of their best locations. Redding was my most frequent stop though.
Smilinjak

 

[3930dave]

1. He heard from MUSA. He heard crickets.
2. You are a dealer. Not to be compared to an owner.

Shouldn't be any white washing going on, this is bad service. Mahnindra needs to be called out just as any other brand should if they treated an owner (and dealer) like this. TBN is a big bullhorn and the OP is not being treated right. He can't expect CAT service if he bought Mahindra but he shouldn't get dead cat service. A week or week and a half is plenty for any part on a new machine.

LOL - dead cat service...... I may borrow that one if it's OK

I already get to hear more than enough whining in my day job. What I come to TBN for is data..... that's why I hang out here. (I've found OPs posts to be balanced and fair, just to be clear).

Example - If I was to buy many of the older chinese small tractors, I would be prepared to upgrade all the O rings. If I know this ahead of time, I can make a better informed decision about the cost trade-offs I'm realistically facing.

Tom Peters made up a logo for a fictional company many years ago, that basically said "We're no worse than anybody else !".

Make a Decison, Take Action. Pull a part of off something, Get it To the Customer. Do many average companies fall down today getting this done ? Yes.

So to me as a reader, Mahindra appears to be not much worse than average. They may be OK with that.

Rgds, D.

 

[Threepoint]

To prevent ITD my rental dealer suggested to only connect one remote, loosen the other and bleed into a bucket using positive pressure. then revers for the other side. You would not believe some of the crud I have gotten out. I purge until clean. On a single remote I loosed the plug on the cylinder and cycle.

Hydraulic fluid is cheap insurance.

As to the OP I hope everything works out and as someone posted, have the dealer open things up and look for the source of the metal while your waiting.

Interesting. Powerscol, I'm guessing you're a regular customer with that rental dealer. Sounds like he knows you'll go to the trouble of topping the fluid level back up after the purge. And using the right replacement fluid.

I could see some folks purging and not bothering to replace, or just throwing in whatever they have in the shed. On an implement with a big gear box that's been in service awhile, no telling what the brew is that's circulating into our tractors. Better that than debris, though.

 

[LD1]

Interesting read. And thanks for keeping us updated at every turn. I am anxious to see how this turns out.....and how long it does finally take to get this part.

Too many times on here, threads like these get closed down and words like slander and liable thrown around.

Personally, I like to hear the negatives. IF I am shopping for something, I am more interested in the negative reviews....problems and issues.....and how they were resolved; than the "fan-boy' reviews. But too many websites and forums, censor such stuff because people start whining about "bashing" and slander/liable etc.

Sure, we are only hearing one side. But no one is physically stopping the other party from participating. And the issues that I have had in the past, I would have welcomed the other parties point of view.

But one thing remains constant.......it IS NOT slander/liable if you are telling the truth. No matter how bad you flame a company.....if it is truthful......it isnt slander/liable. Now if you can be proven to be lying about the issues....then you can be in some serious hot water.

Good luck to you, and hope everything works out for the best. I dont know if I personally would have gone on this long still waiting on a part.

 

[paulfun9]

I was already wondering why Mahindra couldn't pull a part off of a machine in Bloomsburg and get you up and running.

This is my thought as well. NEPA stands for North East Pennsylvania so they could pull the part in the morning and have it to him by the afternoon.

 

[powerscol]

Interesting. Powerscol, I'm guessing you're a regular customer with that rental dealer. Sounds like he knows you'll go to the trouble of topping the fluid level back up after the purge. And using the right replacement fluid.

I could see some folks purging and not bothering to replace, or just throwing in whatever they have in the shed. On an implement with a big gear box that's been in service awhile, no telling what the brew is that's circulating into our tractors. Better that than debris, though.

They usually are pretty good at servicing their rental stuff, and usually there are no problems. I have bought used from them several times. They have good records of how many times out and for how long, and any service on each unit they have.

I rented a large seeder this spring with the hydraulic lift and the oil leaking from one of the connections was pretty dark (connection fitting was loose). Not wanting to contaminate my tractor I called them and got the how too. It was black and smelled burnt. To their credit they gave me a discount off of the rental.

 

[DavesTractor]

I would love the phone # and person you were talking to. I already have the 800 number in TX and the # for Bloomsberg, PA.

Your dealer has the number. He and the regional service rep should have no issues at all communicating with MUSA. I assume all of the calls and messages you are leaving are because you have new information or expect that they have something else to say? I am trying to say, gently, that if they told you it would be xx days for a part and you call everybody everyday, that can be a nuisance. Nobody wants to call back just to go around the same merry-go-round again. However, having said that, I think they should always call back, even if they have to get beat up again. It is part of their job. Just saying, that there is a reason sometimes that folks do not want to engage in yet another conversation if everything has been said.

 

[DavesTractor]

Always at least 3 sides to the story and not doubting the poster...

I sure do wish you had gone forward with the expansion as I really appreciate you being a straight shooter and a great TBN resource.

Thanks Ultrarunner. Since we quit doing distribution we have set 12 months in a row of all time sales records. We have been at this 15 years. Dave's Tractor, Inc. sales are up 65% over last year by unit volume and nearly 100% by gross dollars. Apparently we were not keeping our retail focus when we had distribution to run also. We thought we were! We are still Mahindra fans and a volume dealer, but our eggs are not all in this one basket. But this really is better for us. More profit, 90% less headaches. That being said, the distribution gig was a good deal for many years and helped us build our business to where it is now.