First experience with Kubota Warranties in 25 years, first bad experience with Kubota

[628pm]

Well guys to make it clear I am not faulting the dealer for anything, he has been a valuable part in my purchases of kubotas for over 25 years, started with his father and now him. I stopped by his shop earlier this year and told him about my problem, I had attempted to adjust the pedal travel, I thought it was a missing spring someplace. They (the shop) was extremely busy , we mutually agreed to hold off, contacted him later he was still busy. Yes I could of said I need to get in in, I did not. Then in nov. contacted him again and we set a date to bring it in. Wanted it done before I put the front bucket on.

If you call free play not adjusted is operator error then so be it. Now if you call the rotor (at least I call it that)looks like a car rotor with groves in it like a worn out car rotor, I disagree. But that is my opinion, which in this case didn’t mean anything to kubota. Best way to hopefully guarantee a warranty is honored it to bring it home and let it sit. If you get on the tractor and start it you can start calling it operator error.

It cost over a thousand dollars for repairs, new bearings , seals and brake parts, plus the time to split the case. Dealer did a great job on repairs. It took over several weeks to finish the repairs, that was not an issue either, I didn’t need it.

Just remember once you get on the machine you start the clock for operator error.

I’ve had 8 kubotas, never an issue for operator error, my first request for warranty repair operator error.
Again don’t get me wrong I wouldn’t of done different on purchasing my kubotas, especially my f2690, wouldn’t give it up for nothing. It is out of warranty so it will be my dime anyway if an issue.

Guys hope all of you have a merry Xmas.

 

[Paystar]

I gotta make a comment and it's not directed at the OP of this post as I don't know his full situation. Nor at anyone else. But after reading a lot of posts it made me think.
I have been a truck driver/heavy equipment operator for the last 30 years and even I have drove away a couple times with the parking brake on, on my Kubota.

I called myself a dumb ***** and said to myself "if I need to do brakes now sooner than normal, guess I gotta pay for my stupidity."

I didn't blame my dealer or Kubota for my self afflicted abuse.

 

[Trillium Farm]

Well guys to make it clear I am not faulting the dealer for anything, he has been a valuable part in my purchases of kubotas for over 25 years, started with his father and now him. I stopped by his shop earlier this year and told him about my problem, I had attempted to adjust the pedal travel, I thought it was a missing spring someplace. They (the shop) was extremely busy , we mutually agreed to hold off, contacted him later he was still busy. Yes I could of said I need to get in in, I did not. Then in nov. contacted him again and we set a date to bring it in. Wanted it done before I put the front bucket on.

You should fault the dealer! He didn't intentionally give you bad advice, but so he did and now you are paying the piper. I don't blame Kubota at all as it has to deal with what's in front. The dealer is taking you for granted and he should have represented better your case with Kubota ESPECIALLY since you bought 8 machines from them. As I said before customer acquisition is VERY EXPENSIVE and both of them should consider their cost of replacing you. Betcha the repair would turn out cheaper without even considering customer satisfaction and future sales.

 

[628pm]

Trillium Farm, I will fault myself before the dealer, he said he was busy and I could see how busy his shop was. I could of pressed the issue, but didn't because I don't use the brake on the Kubota, except for pressing the pedal down to start it, then I was told you didn't have to press it. Just a habit, I guess the same way you press the clutch in when starting a manual. I think what got me the most was the rep stating it was operator error due to driving while riding the brake. It's not even comfortable to hold the brake down. Oh well it is done, not happy, bad taste about it, but lesson learned.

 

[CobyRupert]

Can somebody explain how free play in a pedal causes brake wear?
I, like the OP, wouldn’t think slack in the pedal means the brakes are being applied. Every time I’ve had excessive free play in a pedal I’ve had less braking, (or clutching,etc...) not unwanted braking (or clutching).

Owner and rep played good cop/bad cop. Result speaks for itself.

Bottom line is the dealer (who represents Kubota!) and HIS PARTNER the factory rep screwed the OP.

 

[sd455dan]

Trillium Farm, I will fault myself before the dealer, he said he was busy and I could see how busy his shop was. I could of pressed the issue, but didn't because I don't use the brake on the Kubota, except for pressing the pedal down to start it, then I was told you didn't have to press it. Just a habit, I guess the same way you press the clutch in when starting a manual. I think what got me the most was the rep stating it was operator error due to driving while riding the brake. It's not even comfortable to hold the brake down. Oh well it is done, not happy, bad taste about it, but lesson learned.

what got me the most was the rep stating it was operator error due to driving while riding the brake. It's not even comfortable to hold the brake down.

I believe you, and if you rode that pedal for a year or two there would likely be some wear on the pedal surface.

If the pedal looks unused it kind of makes your point.

They saved money denying the claim, fact.

What bothers me about this thread is when you know you are telling the truth and they state the cause as something that infers you were not truthful.
That would bother me far more than the financial cost of the repair. Sorry- not trying to re ignite an argument, but when truth and honor are questioned well...

 

[Trillium Farm]

Trillium Farm, I will fault myself before the dealer, he said he was busy and I could see how busy his shop was. I could of pressed the issue, but didn't because I don't use the brake on the Kubota, except for pressing the pedal down to start it, then I was told you didn't have to press it. Just a habit, I guess the same way you press the clutch in when starting a manual. I think what got me the most was the rep stating it was operator error due to driving while riding the brake. It's not even comfortable to hold the brake down. Oh well it is done, not happy, bad taste about it, but lesson learned.

628pm you are very fair and generous, your dealer should treasure you! Merry Xmas to you & all the contributors at TBN !! May 2019 be a better year for us all!

 

[lennyzx11]

Now that is an interesting approach, I would have never though of doing something like that. I can just imagine the conversation when the dealer rejects the warranty claim a second time. How about we try to operate our machines in a sensible manner and get the maximum about of useful life out of them? That would be my approach.

It was posted only in jest.
I take care of mine too if you want to look back through posts you can see that.

I added a flashing led light down by my parking brake handle on my 3301 within the first few months to catch my eye if I started to move with HST and the brake on because it’s so easy to drive off and not notice the brake on.

 

[DK35vince]

Can somebody explain how free play in a pedal causes brake wear?
I, like the OP, wouldn’t think slack in the pedal means the brakes are being applied. Every time I’ve had excessive free play in a pedal I’ve had less braking, (or clutching,etc...) not unwanted braking (or clutching).

Slack in the peddle doesn't cause brake wear.
But when his peddle went down and wouldn't return the brakes for whatever reason were apparently stuck on and continuing to drive with the brakes stuck on burned of the lining.

 

[Like Tractors]

Slack in the peddle doesn't cause brake wear.
But when his peddle went down and wouldn't return the brakes for whatever reason were apparently stuck on and continuing to drive with the brakes stuck on burned of the lining.

Now you are a logical, thinking human being! That is refreshing.