John Deere rep going to take tractor

[Citydude]

The Dealer rep was unquestionably out of line in how he handled the situation. His first question should have been "do you still want this tractor?"

The conflict:

The purchase contract wasn't read until after business hours. The next day, the signee is busy with other things as well as shopping at another dealership after agreeing to purchase from the original dealer. With a purchase contract waiting to be signed.

The original dealer spent time generating the purchase contract and possibly prepping the tractor for the buyer. The original dealer gets a call from the sister dealer which somehow knows there is already a contract for purchase from the same person. Original dealer is ticked off and cancels sale. Which, he has a right to do so.

Just looking at this from another angle.

 

[Farmer495]

Sounds like there was no formal agreement to purchase and the dealer had another sale lined up.

Price quote doesn't mean they have to hold something for you for an indeterminate amount of time while details are sorted out. You are free to shop around, just as they are to sell to the first.

I got a price quote on a tractor, didn't pull the trigger, called a few days later ready to buy and it had sold.

From what I gather from how the whole thing went, they might have just saved you a big headache if they are acting the way you say and they haven't even got a cent of your money, think how'd they act after being paid.

 

[Citydude]

Actually, the OP got a quote, agreed to it and a purchase contract e-sent for his signature. This is where things go south.

 

[paulfun9]

Your all missing the part about the price increase that he mentioned!

That changes everything and they should have expected him to look at it from any and every angle including visiting an other shop be it a sister store or not.

A bit of restraint on thier part, and a closer look and they may have been able to keep a customer. In this case they showed thier true colors and if he is smart he is no longer shopping for a JD and awaiting delivery of a much better Kubota, Kioti, LS or Massey and be treated with respect!

 

[sunandsand]

Car dealer shenanigans . . .

Before you visit the stealership, look at the old Kurt Russel movie "Used Cars".

Friend of mine wanted a compact something for his wife, the dealer wanted to sell him a huge, full-sized car because the dealer would make more money on it.

Gambit one - "If you buy this car, instead of owing two thousand dollars, you'll only owe thirty-two hundred."

Must be the new math, unfortunately for the dealer, I didn't sleep through math class.

Gambit two - "Do you think you are man enough to handle a full sized car?"

Friend went ballistic . . . and loud . . . "Look you miserable (many expletives deleted), I flew B-52s in Vietnam and they're (bleep bleep bleep) bigger than ANYTHING you've got on this (deleted deleted deleted) car lot!!!"

I got him calmed down enough to get him into the car and out of there before the police arrived, but it was 36th street in Miami, and they're used to that.

Best Regards,

Mike in Florida (but FAR from Miami for half a century so far)

 

[meackerman]

when I bought my x300 at the Deere dealer, I dealt with the sales manager, it seems lawn mower was beneath him or something...no real interest in selling it to me. They didn't have one on their lot but had a few at one of their other locations about 50 miles away. Took them a few weeks to transfer it. Took them a couple months to bill me (which I'm not going to complain about).

One of our friends boyfriend was out (long distance relationship). Her tractor needed some work, so her boyfriend went to the same Deere dealer to order the parts, he was just going to wait for them to come on their next shipment, but the dealer wanted to charge him shipping.....boyfriend works for a Deere dealer back east and told them that's not how it works. Seems they got all flustered that they couldn't pull a fast one on him with the shipping.

I went to the Kubota dealer looking for a cultipacker. They didn't have any in stock, but they called one of their suppliers and found some that were on clearance. The sales guy said he ordered the last two they had and if I wanted one of them I could pay for it now or come by when they came in to check them out. Otherwise he'd just put both of them into inventory. No hurry, no pressure. I put some money down and one and picked it up when it came in.

A complete difference in attitude between the two places.

Now when I need something tractor related I go to the Kubota dealer, even though they're farther away....just better service.

 

[codychap85]

Im not here to defend Deere, however I spent 5 years selling equipment for Deere with two different large conglomerations and I can tell you that when you price something, and get a quote, that quote is stored internally to where when you type up someone name into the quoting system which is also where you push that quote into a purchase order, it will show the name and the quote and by who. This happened all the time and can be a disaster, think about it, one person can go to 5 stores in network and tie up 5 different people's time and try to negotiate the deal with each one to see who has the best price, and you would be surprised, not every salesman will quote the same price usually, I know I would change the margin depending on several factors. It sounds to me like there was a misunderstanding about you and your situation, you had questions that weren't answered yet and the dealer treated you like you were tying to price the tractor over again at a different store within the same network, thats unfortunate. Like it or not, the DOT "dealer of tomorrow " in greenland is a mutli multi store conglomeration, makes it hard to get a price other than from your local store because of market share, which is a metric used to determine what the dealership gets paid at the end of the year based on volume in each segment of the market compared to other brands in that segment in that market. They have whats called AORs or areas of responsibility and selling new units outside of the aor actually goes against market share, and in the land of Deere, everything revolves around marketshare. Im sorry you had the experience, someone should have told you about the cash discount in lieu of financing if they weren't going to eat the finance charge up front to sell for cash price plus financing. The regional person was probably a sales director who assumed you were pricing the same company and that doesn't go over very well. Anyways, just my unsolicited opinion

 

[ovrszd]

The Dealer rep was unquestionably out of line in how he handled the situation. His first question should have been "do you still want this tractor?"

The conflict:

The purchase contract wasn't read until after business hours. The next day, the signee is busy with other things as well as shopping at another dealership after agreeing to purchase from the original dealer. With a purchase contract waiting to be signed.

The original dealer spent time generating the purchase contract and possibly prepping the tractor for the buyer. The original dealer gets a call from the sister dealer which somehow knows there is already a contract for purchase from the same person. Original dealer is ticked off and cancels sale. Which, he has a right to do so.

Just looking at this from another angle.

I agree. I think there's a lot more to this story than has been disclosed at this point.

What this calls for is a high level of maturity. Talking about it on social media excluded.

 

[Username Taken]

Im not here to defend Deere, however I spent 5 years selling equipment for Deere with two different large conglomerations and I can tell you that when you price something, and get a quote, that quote is stored internally to where when you type up someone name into the quoting system which is also where you push that quote into a purchase order, it will show the name and the quote and by who. This happened all the time and can be a disaster, think about it, one person can go to 5 stores in network and tie up 5 different people's time and try to negotiate the deal with each one to see who has the best price, and you would be surprised, not every salesman will quote the same price usually, I know I would change the margin depending on several factors. It sounds to me like there was a misunderstanding about you and your situation, you had questions that weren't answered yet and the dealer treated you like you were tying to price the tractor over again at a different store within the same network, thats unfortunate. Like it or not, the DOT "dealer of tomorrow " in greenland is a mutli multi store conglomeration, makes it hard to get a price other than from your local store because of market share, which is a metric used to determine what the dealership gets paid at the end of the year based on volume in each segment of the market compared to other brands in that segment in that market. They have whats called AORs or areas of responsibility and selling new units outside of the aor actually goes against market share, and in the land of Deere, everything revolves around marketshare. Im sorry you had the experience, someone should have told you about the cash discount in lieu of financing if they weren't going to eat the finance charge up front to sell for cash price plus financing. The regional person was probably a sales director who assumed you were pricing the same company and that doesn't go over very well. Anyways, just my unsolicited opinion

Have some more coffee

 

[CoyPatton]

Lots of folks are saying leave green alone period.
However, while I understand the frustration! It appears there is no actual info from the original dealership or salesman.
beyond comments being judgmental to the first location, why lump the dealership at a distance with the ‘rep’?
Now I would not be in favor of using a dealership a couple hours away, even if I turned my own wrenches, parts supply issues would make that rough unless it was in a location where I was at frequently. My rational for this that the salesperson is not who you will be working with after purchase! Then the parts and service/shop department are your contacts. Unless there is a reason to do green, I would certainly look into other colors, but again focus on the parts and service departments after deciding on a model by that brand that meet my needs!

 

[TBone]

First time posting something like this! So I’m looking at purchasing a 1025R with loader, backhoe, and 60” mower deck. Had the quote and price looked good, said I’d take it but wanted the 84 month 0% financing. I got the e-sign and wasn’t able to look at it till that evening and the price was different than I thought it was going to be. So on the way home from picking up my kid from daycare I stopped at a different dealership just to see what I could get for a price from them. They are in the same dealer network and said they wouldn’t be able to sell me the tractor after figuring out a price because they didn’t want to step on any toes! I figured no problem I would just call the salesman when I get home and see what was up with the Price and I had a couple other questions anyway. At that point I didn’t even know what size bucket was on the loader or the bucket on the backhoe. So as I’m driving home I get a call and the guy states he’s the regional rep, and that he’s taking my name off the list and the tractor is going to be sold to someone else! I was like wait just a second I never said I didn’t want the tractor. He said it didn’t matter anymore, if I was at another place I didn’t want the tractor. I kept arguing that he couldn’t just take the tractor, finally I said let me talk to my salesman and get some answers to my questions. He said he would give me two hours and if the paper wasn’t signed the tractor would be going to someone else! Well at that point I’m mad and that takes a lot! And my salesman was trying to call 3 times as I’m trying to keep this guy from not holding my tractor and selling it to someone else. When I hang up I try to call my salesman back but he doesn’t answer, so I figure this rep had talked to him and he was calling to say I couldn’t have the tractor anymore. So now I’m really mad so when I get home I called a dealer not in their net work and they actually have what I’m looking for also. He wasn’t able to match the price but wasn’t far off. The only thing is is that they are 2+ hours away. But right now I’m at the point in the morning when I’m done with work, I might just call him back and tell him I’m going to buy from him. I would feel bad for the salesman loosing the sale, but if that’s the way I’m treated from their dealer network and I don’t even own the tractor yet I can only image how I would be treated in the future. What would you guys do in a situation like this?

I went to two JD dealers before I bought my Kubota. Had an older Deere back in the 80's and always like them. Both dealers I went to acted like they were doing me a big favor by letting me look at their tractors. I don't know how these folks ever sell a tractor.

 

[HAR]

There are many 'small' and 'family' owned businesses that are being swallowed up into very large conglomerates. Locally I have seen that as well. My local Kubota dealer now has several locations throughout the state. That being said, I bought my Kubota used in my state, though it was originally purchased from a dealer in another state. My local Kubota dealer does not care where I bought my machine. When I have needed either parts or service, they have been more than helpful to me, and when I see any of their people on the street, they ask how my tractor is running. This is 19 years later! You can bet, if the time ever comes to trade or what, I will be visiting the friendly people who care.

 

[jezreel]

“think about it, one person can go to 5 stores in network and tie up 5 different people's time and try to negotiate the deal with each one to see who has the best price”

Wow! ! ! “Tie up 5 different people’s time?” That’s Their Job! Excuse me for wanting the best price possible. . . Especially after he gets a selling price for the machine, and then on the “Purchase Docs” having a higher price. When I was shopping, I did just that. I shopped around for the best price. I went to 3 good Kuboa dealers. All things being equal, I went with the dealer who gave me the lowest price. $1K less than one dealer, $2K less than the other. Seems like a no brainer. Each Kubota dealership was privately owned. The Green dealers in this region are ALL United Ag And Turf. I still should be able to shop around for the best price without fear of the strong-arm tactics he got. when I pay $50K for the machine and implements, every $1k counts.

 

[rjpotts]

Last October I decided to upgrade my JD 790 which I bought new 20 years ago. Having been a good tractor I went to my nearest JD dealership and told them I was looking for something in the 35 hp range with a cab and front snowblower. The salesman laughed then told me he had no idea when he could get it or how much it would cost if/when he did, practically had to beg him just to fetch me a brochure. It was then I decided to look at different brands. Ended up at a Kioti dealer, he didn't have what I wanted but had one on order and worked on my behalf right up to delivery. I'm now a satisfied Koiti owner!

 

[swines]

I must have the world's greatest John Deere dealer. He has two stores. No matter which one I use, the sales help and parts people are great. They're just as attentive to me purchasing a lawn tractor as they were when I purchased a $60,000 piece of equipment. I know people love bashing Deere, but I've never had a problem with the Deere dealers I've used for over 20 years. I always liked dealing with the New Holland dealer, I just didn't like the fact they couldn't get parts in a timely fashion, and in some cases couldn't get parts at all because the part was no longer available for an eight-year-old piece of equipment. I've never had that type of problem with Deere.

 

[Username Taken]

“think about it, one person can go to 5 stores in network and tie up 5 different people's time and try to negotiate the deal with each one to see who has the best price”

Wow! ! ! “Tie up 5 different people’s time?” That’s Their Job! Excuse me for wanting the best price possible. . . Especially after he gets a selling price for the machine, and then on the “Purchase Docs” having a higher price. When I was shopping, I did just that. I shopped around for the best price. I went to 3 good Kuboa dealers. All things being equal, I went with the dealer who gave me the lowest price. $1K less than one dealer, $2K less than the other. Seems like a no brainer. Each Kubota dealership was privately owned. The Green dealers in this region are ALL United Ag And Turf. I still should be able to shop around for the best price without fear of the strong-arm tactics he got. when I pay $50K for the machine and implements, every $1k counts.

I think Deere's market segment is in the big equipment. It's what they want, it's what they're good at.

Even there, they are starting to aggravate people in a big way. That Right To Repair deal ain't going away.

As to shopping around? People certainly do have the right to shop around. What they don't want is Sales People and Dealers in the same family of companies under-cutting each other. Deere itself couldn't care less. The Dealership does. Been there, done that. It's super-annoying. Beyond super-annoying. I've seen sales-people get punched in the face over it.

Now, you go to a Deere Dealer and he gets beat up by a Kubota, Kioti, LS Dealer....... That's different. But in the same network of dealerships.....??

This whole thing was handled poorly by management and should never have happened. Probabaly some middle-management type that isn't real secure in his job.

Let it slide and buy something else. Life's too short

 

[ovrszd]

I went to two JD dealers before I bought my Kubota. Had an older Deere back in the 80's and always like them. Both dealers I went to acted like they were doing me a big favor by letting me look at their tractors. I don't know how these folks ever sell a tractor.

Their product sells itself. Friend of mine opened a Stihl Dealership. Said it's the easiest product to sell he's ever saw.

 

[NCL4701]

First time posting something like this! So I’m looking at purchasing a 1025R with loader, backhoe, and 60” mower deck. Had the quote and price looked good, said I’d take it but wanted the 84 month 0% financing. I got the e-sign and wasn’t able to look at it till that evening and the price was different than I thought it was going to be. So on the way home from picking up my kid from daycare I stopped at a different dealership just to see what I could get for a price from them. They are in the same dealer network and said they wouldn’t be able to sell me the tractor after figuring out a price because they didn’t want to step on any toes! I figured no problem I would just call the salesman when I get home and see what was up with the Price and I had a couple other questions anyway. At that point I didn’t even know what size bucket was on the loader or the bucket on the backhoe. So as I’m driving home I get a call and the guy states he’s the regional rep, and that he’s taking my name off the list and the tractor is going to be sold to someone else! I was like wait just a second I never said I didn’t want the tractor. He said it didn’t matter anymore, if I was at another place I didn’t want the tractor. I kept arguing that he couldn’t just take the tractor, finally I said let me talk to my salesman and get some answers to my questions. He said he would give me two hours and if the paper wasn’t signed the tractor would be going to someone else! Well at that point I’m mad and that takes a lot! And my salesman was trying to call 3 times as I’m trying to keep this guy from not holding my tractor and selling it to someone else. When I hang up I try to call my salesman back but he doesn’t answer, so I figure this rep had talked to him and he was calling to say I couldn’t have the tractor anymore. So now I’m really mad so when I get home I called a dealer not in their net work and they actually have what I’m looking for also. He wasn’t able to match the price but wasn’t far off. The only thing is is that they are 2+ hours away. But right now I’m at the point in the morning when I’m done with work, I might just call him back and tell him I’m going to buy from him. I would feel bad for the salesman loosing the sale, but if that’s the way I’m treated from their dealer network and I don’t even own the tractor yet I can only image how I would be treated in the future. What would you guys do in a situation like this?

That’s exactly why I bought Kubota. All JD dealerships within 2 hours of me are owned by the same company and my experiences with them were not good. JD makes quality equipment IMHO. So do at least a few others. Dealership is important to me with a tractor more complicated than my truck and still under warranty.

 

[Mtnryder]

First time posting something like this! So I’m looking at purchasing a 1025R with loader, backhoe, and 60” mower deck. Had the quote and price looked good, said I’d take it but wanted the 84 month 0% financing. I got the e-sign and wasn’t able to look at it till that evening and the price was different than I thought it was going to be. So on the way home from picking up my kid from daycare I stopped at a different dealership just to see what I could get for a price from them. They are in the same dealer network and said they wouldn’t be able to sell me the tractor after figuring out a price because they didn’t want to step on any toes! I figured no problem I would just call the salesman when I get home and see what was up with the Price and I had a couple other questions anyway. At that point I didn’t even know what size bucket was on the loader or the bucket on the backhoe. So as I’m driving home I get a call and the guy states he’s the regional rep, and that he’s taking my name off the list and the tractor is going to be sold to someone else! I was like wait just a second I never said I didn’t want the tractor. He said it didn’t matter anymore, if I was at another place I didn’t want the tractor. I kept arguing that he couldn’t just take the tractor, finally I said let me talk to my salesman and get some answers to my questions. He said he would give me two hours and if the paper wasn’t signed the tractor would be going to someone else! Well at that point I’m mad and that takes a lot! And my salesman was trying to call 3 times as I’m trying to keep this guy from not holding my tractor and selling it to someone else. When I hang up I try to call my salesman back but he doesn’t answer, so I figure this rep had talked to him and he was calling to say I couldn’t have the tractor anymore. So now I’m really mad so when I get home I called a dealer not in their net work and they actually have what I’m looking for also. He wasn’t able to match the price but wasn’t far off. The only thing is is that they are 2+ hours away. But right now I’m at the point in the morning when I’m done with work, I might just call him back and tell him I’m going to buy from him. I would feel bad for the salesman loosing the sale, but if that’s the way I’m treated from their dealer network and I don’t even own the tractor yet I can only image how I would be treated in the future. What would you guys do in a situation like this?

Walkaway. you don't need these fools. There are millions of tractors for sale.

 

[Username Taken]

There's a Ford Dealership 2 hours North of me in Tampa. It's the biggest in the world.

I prefer to shop and buy locally, in town here, whenever I can. I like to support those who live near me. So I go to the local dealer around the corner.. (And this is not a small-time backwoods dealer. He's main stream) to look and first thing is, you feel like a pork chop that just walked into a den of hungry wolves. Typical, too many sales people (aka; a crowded floor)

Then, you can't get a straight answer from them on pricing. It's like, 'bring you're OL by and we'll dicker'. I walked

I won't deal with people in a financial situation when I think they're being less than open or when I think they're hiding something.

The Ford Dealership in Tampa? Everything is on line. Price, dealer fees, electronic filing fees -- The whole enchilado.

I made the deal on the computer and one phone call, drove two hours to get there and two back (which, in season down here, sucks). You know how most Dealers have one (1) F&I people? This Dealer has ten (10). And they stay busy. The show room was like O'Hare Airport on Christmas Eve. Busy. Free coffee, free stuff all over the place. IOW, they were customer oriented. And the sales people wear tennis shoes because they're running most of the time.

It's really not complicated. Treat people with respect, don't try to bend them over on every deal and your business will grow.

It's so easy.

OTOH, some people think they're smarter than the Dealer. That they can get so much better of a deal than anybody else. It creates an atmosphere of distrust that the Dealers exploit.

That's okay. Here's the price, take it or leave it. Have a nice life.

That's the way it should be. Don't care if you were the local High School football star, don't care if you go to the same Church.

The old-time, pot-bellied sales people try to 'sell the greed not the need.' And people today are too sophisticated for that. Well, most of them are anyway.

Deere is strictly old school in their marketing approach. They're lost when it comes to dealing with the general public, IMHO.