John Deere rep going to take tractor

[Username Taken]

This is not true. There are many, many diagnostic things that an independent shop cannot do with your car/truck. These things must be dealt with at the certified dealership. My Son runs into this frequently and pushes work to the dealerships because of it.

I'll give you a stupid simple example. Lose the key fob to your late model vehicle and see where it ends up to get replaced. Never mind the cost.....

Again, just not true.

If you lose your key fob, you just go to the Dealer's Parts Department, get your PIN and any Locksmith can make you a new one. At least it's that way with my Ram (Wouldn't surprise me if generic motors is recalcitrant in their duty). I know this to be true becuase I've talked to numerous people on line that have done it. And there is nothing people on line love better than to prove you wrong

Some Dealers will balk at giving you your PIN but you're entitled to it. They can't withhold it. It's yours. Sometimes a polite discussion with the Service Manager is enough. Almost always. Sometimes you have to go another Dealer that carries the same brand

And it's not just your Dealer that has the PIN, all dealers of your make have it. If you're not a customer, they may balk.

You have to be ready to prove it's your car or truck.

Sometimes you need a Dealer-Level diagnostic machine to do certain things and they aren't cheap. At all. And if it's under warranty, less than 3 years old, why would an Indy buy that software for thousands of dollars? He doesn't, he'll wait until the vehicle is over three years old.

I just showed you a MOU adressing the Right To Repair question and you want to keep on keepin' on?

Sorry to waste your time.

Out

 

[ovrszd]

I disagree. John Deeres DO NOT sell themselves. It takes a little merchandising and a little attention to the customers. I don’t want or expect JD dealer personnel to take me down when I walk into their dealership but I do expect to be treated with courtesy and have my (very few) questions answered. Otherwise I will and did go somewhere else.

I agree concerning treatment and with you leaving. And someone else walked in behind you, and behind them, and so on. That's the product selling itself. That loyalty and devotion to the product is alive and well. In my County Seat town of 3,500 a new dealership building just opened. I have no idea how many millions of dollars it cost. Most expensive retail building in the County for sure. Every time I drive by the parking lot is crowded.

 

[ovrszd]

Again, just not true.

If you lose your key fob, you just go to the Dealer's Parts Department, get your PIN and any Locksmith can make you a new one. At least it's that way with my Ram (Wouldn't surprise me if generic motors is recalcitrant in their duty). I know this to be true becuase I've talked to numerous people on line that have done it. And there is nothing people on line love better than to prove you wrong

Some Dealers will balk at giving you your PIN but you're entitled to it. They can't withhold it. It's yours. Sometimes a polite discussion with the Service Manager is enough. Almost always. Sometimes you have to go another Dealer that carries the same brand

And it's not just your Dealer that has the PIN, all dealers of your make have it. If you're not a customer, they may balk.

You have to be ready to prove it's your car or truck.

Sometimes you need a Dealer-Level diagnostic machine to do certain things and they aren't cheap. At all. And if it's under warranty, less than 3 years old, why would an Indy buy that software for thousands of dollars? He doesn't, he'll wait until the vehicle is over three years old.

I just showed you a MOU adressing the Right To Repair question and you want to keep on keepin' on?

Sorry to waste your time.

Out

You aren't wasting my time at all.

In regards to the key fob issue. Most vehicles produced in the last couple years require the vehicle be at the dealership to link the new fob to the vehicle. I call that "captive". The PIN doesn't fix that or avoid that.

And you should never say "out" or "that's the end of that" or "I'm leaving" or many other things of that nature. It just makes a person look bad when they come back for further discussion. It's best to simply not respond.

 

[bearthebruce]

If you lose your key fob, you just go to the Dealer's Parts Department, get your PIN and any Locksmith can make you a new one. At least it's that way with my Ram (Wouldn't surprise me if generic motors is recalcitrant in their duty). I know this to be true becuase I've talked to numerous people on line that have done it. And there is nothing people on line love better than to prove you wrong

I'm not here to prove anyone wrong but rather to share what I know running a business that makes diagnostic tools for VAG cars. There is no longer a PIN code for VAG cars. They challenge/response system and a rolling code. The dealer cannot provide you as the owner with anything that would allow you to make a new key. The only means to make a new key is to use the dealer tool, connected to the internet, so it can access the factory servers. The technician cannot see the process as it executed. No person in the VAG dealer network or parts network can see what is happening between the tool, the car and the factory servers.

Some Dealers will balk at giving you your PIN but you're entitled to it. They can't withhold it. It's yours. Sometimes a polite discussion with the Service Manager is enough. Almost always. Sometimes you have to go another Dealer that carries the same brand

See above - again, there is no PIN for many brands since about 2006..

And it's not just your Dealer that has the PIN, all dealers of your make have it. If you're not a customer, they may balk.

You have to be ready to prove it's your car or truck.

You are correct that any dealer with the factory diagnostic tool can make a key. So can locksmiths who buy the proper tools. As individual, the proper tools are pricey but you can buy what is known as the J2534 pass through tool, pay the subscription fees for access, get yourself certified as a locksmith and then you can access the system and make your own keys. All in, you are probably looking at $4000. (Again I speak from knowledge of VAG cars)

Sometimes you need a Dealer-Level diagnostic machine to do certain things and they aren't cheap. At all. And if it's under warranty, less than 3 years old, why would an Indy buy that software for thousands of dollars? He doesn't, he'll wait until the vehicle is over three years old.

The problem today is that more and more of the electronic functions in the newer vehicles are being locked down while the vehicles have GSM chips to use the mobile cell phone network to transmit data to the mother ship. Access to said data for repair is being denied to the aftermarket and to the individual owner.

One has to be careful to assume that one OE chooses a path and all OEs do the same. They do not.
Chrylser was the first to put a lock on the vehicles data port, preventing access to all but the emission related information required by law. It was easily defeated but they were the first 3 years ago to do so. Others followed suit. The reason given to do this? To prevent hackers from gaining access while a car was in motion.

 

[dodge man]

I think there is a certain amount of luck involved in salesman. I had a car salesman turn his back on me when I was about 25 years old once because I wasn’t positive I was going to buy that day. I bought a Kubota 12 years ago and the JD dealer seemed kind of lukewarm to me. 2 years ago the Kubota dealer didn’t bother to call me back but I got a younger salesman at the JD dealership that knew his stuff.

 

[j250trxr]

Well took a lot of your advice, and said forget it to John Deere! Got some bids from different companies and saved 5000.00 on the tractor,loader,backhoe,mower. Got the 84 month 0% financing for no extra charge on it ether! Plus ssqa instead of the Jdqa, so it will work with some of my smaller QA attachments. Way better customer service also!

 

[jezreel]

Great News! ! ! Glad to hear it worked out for the BEST.

 

[LS Tractor Owner]

Well, don't leave us hangin'.... what did you get?

 

[j250trxr]

Got the New Holland boomer 25s with the 60” deck, quick attach loader with ssqa and the backhoe with 9” bucket.

 

[just_Dave]

Now you need to send a selfi of your new machine to the sales dude who was rude. Follow that up with a wonderful letter to the manager at the JD store explaining how your price changed on the documents and how there sales people told you they dont want to sell to you anymore so you took there advice and saved a bunch of money and you wanted to thank them for the support. Of course you need to include a photo

 

[Slowpoke Slim]

H*ll,

I would have hauled it into the JD dealer on my way home, hopped out and gathered all of them around and said, "Check out my new tractor! Saved a TON of money too! I guess that GREEN PAINT sure gets expensive!"

I've done that a couple of times with car dealers. After getting snubbed or jerked around at dealer X, gone to dealer Y and done a deal. Then stop by dealer X on the way home with my new truck or car. Don't really care if it teaches them anything or not, but it sure is self-rewarding.

 

[dodge man]

Glad you found a machine you wanted at a good price. The truth is there are a lot of good tractors out there.

 

[sunandsand]

In all fairness to dealers, I do have to mention one time that poor salesmanship saved me from a calamity.

In 1984, I went into the local Pontiac dealership and wanted to buy a brand new Fiero. I was quite clear in my intent, I said I wasn't shopping around, I want to BUY that car TODAY.

The entire sales staff was watching some football game on TV and nobody could be bothered to make the sale. Obviously, their game was more important.

I left.

As it turned out, the Fiero was a complete turkey with constant engine fires, thrown conrods, etc., and I was actually much better off without one. Of course, there was no way to tell that in 1984.

Many years later, I happened to encounter a guy who worked in a supplier for GM. Seems GM decided to pay for the connecting rods BY WEIGHT, so the supplier sent out all kinds of defective parts, parts that had failed QC, anything so the crates would be heavier and they'd get paid more.

What could possibly go wrong?

Best Regards,

Mike in Florida

 

[sea2summit]

I have been in several different color dealerships looking at tractors and not only did anyone ever come outside ,When i went inside i was ignored by employees talking to each other, or by salesman so that i walked out without a word from anyone. Unfortunatly i have had this happen at gun shops also.

So last time I went into a dealer for the first time there was no one on the floor just one person at the parts counter and I asked if someone could show me a tractor because the doors were locked and they said they'd find someone. Sales guy showed up a few minutes later and asked what I was interested in and I told him which tractor and I just wanted to get in it and he asked a few questions about if I had a tractor and what I wanted this one to do. He handed me keys and said take it for a spin and let him know if I had questions. Kind of won my business even though he didn't come out with me that time.

 

[ovrszd]

So last time I went into a dealer for the first time there was no one on the floor just one person at the parts counter and I asked if someone could show me a tractor because the doors were locked and they said they'd find someone. Sales guy showed up a few minutes later and asked what I was interested in and I told him which tractor and I just wanted to get in it and he asked a few questions about if I had a tractor and what I wanted this one to do. He handed me keys and said take it for a spin and let him know if I had questions. Kind of won my business even though he didn't come out with me that time.

That's me. I only want salesman contact when needed, as in access to said tractor. I'm not into pressure sales.

 

[3Ts]

In all fairness to dealers, I do have to mention one time that poor salesmanship saved me from a calamity.

In 1984, I went into the local Pontiac dealership and wanted to buy a brand new Fiero. I was quite clear in my intent, I said I wasn't shopping around, I want to BUY that car TODAY.

The entire sales staff was watching some football game on TV and nobody could be bothered to make the sale. Obviously, their game was more important.

I left.

As it turned out, the Fiero was a complete turkey with constant engine fires, thrown conrods, etc., and I was actually much better off without one. Of course, there was no way to tell that in 1984.

Many years later, I happened to encounter a guy who worked in a supplier for GM. Seems GM decided to pay for the connecting rods BY WEIGHT, so the supplier sent out all kinds of defective parts, parts that had failed QC, anything so the crates would be heavier and they'd get paid more.

What could possibly go wrong?

Best Regards,

Mike in Florida

Many years ago I worked for an electronics company. They had a deadline to meet on a delivery and they were not ready. So, they shipped a box with rocks in it. It failed the incoming functional test and was returned for warranty work. That gave the company more time to finish the development. So, it's not just car or tractor companies.

 

[just_Dave]

I wonder where the real issue comes from it seems RV, autos, tractor dealers all seem to employ a bunch of jerks, not all mind you but I wonder where the issue come from. Is it the commission based income? lion, macho attitude, bad customers What makes dealing with this group of people such a pain.

I know a local RV place that everyone that works that day is part of the commission for all sales that day are split. So every sales person is working together VS for each other. Customers are free to work with anyone and according to my friend is a great place to buy from, no personal experience past looking at this location.

 

[paulfun9]

Well took a lot of your advice, and said forget it to John Deere! Got some bids from different companies and saved 5000.00 on the tractor,loader,backhoe,mower. Got the 84 month 0% financing for no extra charge on it ether! Plus ssqa instead of the Jdqa, so it will work with some of my smaller QA attachments. Way better customer service also!

Glad you found a tractor and hopefully this experiance was better.

Enjoy your new machine and don’t forget to send pictures to the other dealership with your thank you note, for showing you how a customer should not be treated!

 

[Frankenkubota]

Under 50HP, it is.

And worldwide, Mahindra is kicking their butts handily.

I worked in middle management Sears for many years. I warned them about their complacence and arrogance. They didn't listen. They doubled down.

Deere is reacting in a similar fashion.

Mahindra, chip-chip, Kubota, chip-chip, Korean Tractors chip-chip-chip

It's just a matter of time.

I can hear the scoffs in the background.

News-Flash, people. At one time, Sears was the 4th largest company on Earth and employed the most people of any company on Earth.

The bigger a Company gets, the more 'inbred' it gets. They promote like-thinkers, get-along, go-along types.

Another arrogant Illinois Company doomed by its own blindness

Fact !!

 

[Frankenkubota]

In all fairness to dealers, I do have to mention one time that poor salesmanship saved me from a calamity.

In 1984, I went into the local Pontiac dealership and wanted to buy a brand new Fiero. I was quite clear in my intent, I said I wasn't shopping around, I want to BUY that car TODAY.

The entire sales staff was watching some football game on TV and nobody could be bothered to make the sale. Obviously, their game was more important.

I left.

As it turned out, the Fiero was a complete turkey with constant engine fires, thrown conrods, etc., and I was actually much better off without one. Of course, there was no way to tell that in 1984.

Many years later, I happened to encounter a guy who worked in a supplier for GM. Seems GM decided to pay for the connecting rods BY WEIGHT, so the supplier sent out all kinds of defective parts, parts that had failed QC, anything so the crates would be heavier and they'd get paid more.

What could possibly go wrong?

Best Regards,

Mike in Florida

The factory I worked in produced hvac valves for Chrysler and Ford. Millions and millions.

I had a fairly unique union QC job, there were about 10 of us out of a couple thousand employees? We had the ability to stop the line/machine, regardless what the foreman said. I don't remember it ever coming to that but lots of arguments!

So happened my old high school buddy had just graduated from college and got an office job at the plant i worked at.

My buddy explained that we had a contract that required we ship x # of valves per week or breach contract so.....

We would ship rejected parts every once in awhile just so we could say, we met shipping requirements.

Just more BS.