Brand new KIOTI dead on arrival

   / Brand new KIOTI dead on arrival #31  
From what I've heard recently from the dealer side (not the OPs dealer) Kioti corporate is currently a substantial part of this type of problem. Both in terms of parts availability and responses to dealer technical inquiries.
There are issues throughout the entire service chain. From a tech getting Covid that quarantines the entire service department for 2 weeks. And corporate employees working from home in they are not required to be at the office, and then the months long wait for parts in some cases. As a mower tech and business owner my backordered parts availability has been 6 weeks on the short end, and in the case of Briggs parts 6-12 months.

So part of the issue with the OP's tractor could be a dealer issue, but I suspect they are doing what they can within their current abilities, but could have other things going on beyond their control.
 
   / Brand new KIOTI dead on arrival #32  
Not a good first experience with your Kioti. Trust me, they are great tractors. But 10% of the Kioti dealer network causes 90% of Kioti problems. I honestly would not trust anything your dealers mechanics are saying. Its hard to believe you had a bad fuel rail straight from the factory install. I am sure it can happen, but your dealer is supposed to deliver a fully assembled and fully running tractor.

Kioti corporate can send out a regional supermechanic/specialist to work with the dealer on getting your tractor back to you. You have to request that. He is a highly trained specialist for Kioti, and they provide incredible knowledge to the dealer on special tractor repairs and warranty issues. Typically they give the dealer 30 days or so to resolve the problem, before sending the specialist on location.

Work the phones with Kioti Corporation, and become a friendly nuisance and they will expedite your repair. Good Luck.
 
   / Brand new KIOTI dead on arrival #33  
Is it insured? 😎
 
   / Brand new KIOTI dead on arrival #35  
   / Brand new KIOTI dead on arrival #37  
There are issues throughout the entire service chain. From a tech getting Covid that quarantines the entire service department for 2 weeks. And corporate employees working from home in they are not required to be at the office, and then the months long wait for parts in some cases. As a mower tech and business owner my backordered parts availability has been 6 weeks on the short end, and in the case of Briggs parts 6-12 months.

So part of the issue with the OP's tractor could be a dealer issue, but I suspect they are doing what they can within their current abilities, but could have other things going on beyond their control.
Good points. I know of some smaller equipment dealers who are having trouble keeping good help. Some are good, customer oriented owners who didn't realize a) how good their mechanic really was or b) how much Covid changes the labor market. That one mechanic often helped instruct others and now repairs slow to a crawl. That is all over and above the supply chain issues. I don't blame dealers or OEMs for the problem. We cannot really discuss the root cause here.

For point of reference, I grew up in an IH dealership. Dad and uncle owned it and another uncle owned one 35 miles away. (none of those 3 were blood related to each other). I understand dealers better than the average bear.
 
   / Brand new KIOTI dead on arrival #38  
I tried that with the dealer, they're nice about it but won't offer any resolution other than sorry you bought a defective unit, we've never seen this before. And they're too busy to look at it right now. Unfortunately I bought the tractor cause I need it now. Heading to kubota to rent one today to get the job started. I guess lesson learned for me was buy a Kubota next time
Good luck with that.I purchased a brand new 2006 Kubota RTV 900 after 6 hours it got stuck in reverse.Hauled to the dealer to fix it.Does that mean I should never buy another Kubota product? :rolleyes:
 
   / Brand new KIOTI dead on arrival #39  
Hey guys, alot of good suggestions. I'm going up to the dealer on Monday to see what's going on with it in person. At this point I'm going to give the dealer the benefit of the doubt that they're backed up and trying. But KIOTI is worthless for not answering their phones or my emails to try to help resolve the problem. I know kubota, deere and all the others are going to get bad units, bad dealer experiences and so on, but how they handle it says alot about a company. I will be selling this one for a mahindra or kubota for sure
That will show Kioti.. :rolleyes: Let your dealer do the work..
 
   / Brand new KIOTI dead on arrival #40  
If Kioti Corporate is not answering phones or emails, it means nearly everyone is out of office due to Covid policy restrictions. Some regions handle the Covid surges by alternating staff work schedules or doing the work at home.

Have you tried to call Michigan Iron regarding your specific part needs. They have a sizable in-house inventory of Kioti parts, significantly larger than any other dealer and have direct access to the Kioti Corporate parts warehouse. Two years ago I needed a part and my Kioti dealer told me it will be six weeks for the part to arrive from Korea. But Michigan Iron had five of that part in their inventory. Meaning dealers don't check each other's inventory.
 
 
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