CK2510 poor preperation by dealer

[landedakioti]

Getting the AG involves helps. We are in the proses of kioti buying back the tractor.

 

[Illini22]

I had problems with a new ck35 hst. Had to be split 3 times with under 50 hours on it. The dealer who fixed it the first time (central Illinois) refused to acknowledge the dripping hydro fluid out of the case. I filed a complaint with the bbb, wrote a 5-6 page letter documenting everything, including the $6 dollar charge for a receipt saying they couldn't test my tractor because I removed the equipment from it , the TNT. So funny. The bbb never contacted me. They recieved a response from the dealer and the. Closed my complaint saying they resolve the problem, NOT. They were probably a paying member of the bbb. I hauled it to Lowell Indiana and the dealer splt the tractor again and repaired the problem. I, didn't wait to find out as I traded it in on a dk40.
Kioti corp. wasn't helpful at all during most of this. Jeremy took my calls initially, but never got to the bottom of the issue of one of his dealers refusing to repair a leaking hst. He stopped returning my calls. I then contacted the North Carolina AG. Finally they responded to my issues. All in all my ck35 was at a Kioti dealer for almost 7 months.

 

[Coyote machine]

To the OP: good that you're now getting somewhere with K.C. Keep the pics coming for them and us. The hydrolic lines to the remotes hitting the 3PH arms; can you shoot some different angles to make it clearer what is happening?
Don't know if your specific model hoe/tractor uses the return line bypass kit to pass fluid returning to the pump or not. It ought to- the CK's use it. Make sure it gets installed so the return from the hoe is routed to the fill port of the hydro reservoir; where hydro oil is added to the transmission. It allows the fluid to run cooler and gives it better flow. It comes with the hoe, but too many dealers don't install them, for no apparent reason. Insist it get done- free, it's part of dealer prep.

 

[Coyote machine]

I had problems with a new ck35 hst. Had to be split 3 times with under 50 hours on it. The dealer who fixed it the first time (central Illinois) refused to acknowledge the dripping hydro fluid out of the case. I filed a complaint with the bbb, wrote a 5-6 page letter documenting everything, including the $6 dollar charge for a receipt saying they couldn't test my tractor because I removed the equipment from it , the TNT. So funny. The bbb never contacted me. They recieved a response from the dealer and the. Closed my complaint saying they resolve the problem, NOT. They were probably a paying member of the bbb. I hauled it to Lowell Indiana and the dealer splt the tractor again and repaired the problem. I, didn't wait to find out as I traded it in on a dk40.
Kioti corp. wasn't helpful at all during most of this. Jeremy took my calls initially, but never got to the bottom of the issue of one of his dealers refusing to repair a leaking hst. He stopped returning my calls. I then contacted the North Carolina AG. Finally they responded to my issues. All in all my ck35 was at a Kioti dealer for almost 7 months.

Though the above issues were not handled well, that is not to say your tractor, OP, won't be fixed quickly and satisfactorily. Keep at it with K.C. and still send letters to Attys General's Office in NYS., and BBB.

 

[Illini22]

Cm, your absolutely right. The dealer in Lowell was great. I'm pretty certain Kioti corp didn't reimburse him for all the hours he spent repairing my tractor. In Kioti corps defense, they already payed once (to the central Illinois dealer). I feel they need to remove dealers that won't repair obvious warranty issues.
I purchased the dk based on what (and how) they treated me repairing my ck35. I'm sure Kioti corp made them aware I had the AG and bbb in involved.

 

[Coyote machine]

Kioti does need to deal strongly with any of their representative dealers who do crappy prep or other poor quality service/repairs. Part of what may be Kioti's problem is finding high quality dealers wherever they are needed to make a large network of them across the country. For instance, the OP's selling dealer has just about every kind of mower, chainsaw, etc. as part of their business, and Kioti tractors as well. I have to wonder how long they have been a Kioti dealer, and how focused they are on sales/service of the Kioti brand. My personal take is one can't be good at everything. One needs to focus on a particular thing, say lawnmowers or chainsaws or compact tractors, otherwise one's energy, efforts and results are likely diminished by being spread too thin, and the end result is not good for the consumer. I think Kioti wants to expand territory, BUT they may be settling by choosing some dealers who would be better left to their own devices rather than taking on Kioti just to expand their bottom line. One possible advantage other brands may have is an established network of primarily brand specific dealers who aren't like a candy store, trying to cover all consumer product needs. JMHO.

 

[thorholt]

Well I think Kioti Corp should pay again to get the tractor repaired correctly, They are the one's Licensing the dealers and telling the consumer to go to the dealer to buy a new tractor, The consumer should be safe going to any Kioti dealer and not having to deal with these types of issues, Kioti Corp needs to make it right by paying another dealer to fix the issues and then train or close down the offending dealer. It is nonsense what the op is going through to get what he paid for corrected.

 

[Buggs67]

Spoke to Kioti and the offending dealer yesterday and today. He wanted to pick up the machine and promised to make it right; he seemed very sincere. I said I wasn't impressed with his firsst attempt, so I'd rather his record stay at 0-1. K-USA called back later and they are arranging for the local dealer to pick up the machine and do the repairs. No time frame yet but at least we're moving in the right direction.

Kioti is either paying them for set-up or leaving enough room in the markup to cover set-up. Either way, they need to rule the dealers and be the final arbiter of disputes. To the customer's satisfaction. Have my local dealer correct the lousy set-up and take the cost from the original dealer, a hold back or added fee on his next shipment.

And I think one of the problems in this area is there is not a lot of farming or people with large properties, so a dealer has to be servicing construction, landscaping and household customers with a diversity of products to stay in business. And around here the landscapers are probably the biggest customer and most repeat sales.

 

[Buggs67]

To the OP: good that you're now getting somewhere with K.C. Keep the pics coming for them and us. The hydrolic lines to the remotes hitting the 3PH arms; can you shoot some different angles to make it clearer what is happening?
Don't know if your specific model hoe/tractor uses the return line bypass kit to pass fluid returning to the pump or not. It ought to- the CK's use it. Make sure it gets installed so the return from the hoe is routed to the fill port of the hydro reservoir; where hydro oil is added to the transmission. It allows the fluid to run cooler and gives it better flow. It comes with the hoe, but too many dealers don't install them, for no apparent reason. Insist it get done- free, it's part of dealer prep.

I'll try to see where the return line goes to. IDK if this is standard but to supply hydrulic pressure to the BH I have to set the rear valve control lever forward. setting it to the rear accomplishes nothing as far as I can see. I'll take some more pics trying for better contrast and post them.

BTW all your support and advise has been very much appreciated. This has been frustrating and it helps to have people to talk with and give advise. I'm pretty good with cars mechanics and small engines and my log splitter but this is my first experience with a tractor. I've wanted (and had uses) one for awhile.

 

[thorholt]

It is good the local is stepping up like he should have right up front, He maybe had someone with no training set it up and no one caught all the issues until you got it and looked it over, but mistakes happen, Having a good relationship with the local dealer is very convenient just for normal service issues. Hopefully you will get to enjoy it soon!