4044m NIGHTMARE!

[bigweights]

If you could only call people these days. Everything has to be through email.

 

[bigweights]

Iv wrote this 6 times now to Deere. Can you contact John Deere and see if they will buy back the tractor or give me another one? In the last 5 months I have not been able to use the tractor to make money. Iv lost thousands of dollars. Im stuck with a tractor im paying payments on and cant use or sell. Winter is coming and I need a working tractor. I have never heard of a manufacture that builds a product but lacks the proper tools to make warranty repairs. John Deere needs to do something to make this right.

 

[bigweights]

Just curious. Did you say it was the selling dealer?

Big, small, multi location?

Its a big multi location dealer

 

[ruffdog]

Iv wrote this 6 times now to Deere. Can you contact John Deere and see if they will buy back the tractor or give me another one? In the last 5 months I have not been able to use the tractor to make money. Iv lost thousands of dollars. Im stuck with a tractor im paying payments on and cant use or sell. Winter is coming and I need a working tractor. I have never heard of a manufacture that builds a product but lacks the proper tools to make warranty repairs. John Deere needs to do something to make this right.

It sounds like you are writing the Deere dealer, not DEERE, the manufacturer. Have you allowed the dealer to repair the tractor? Has the dealer tried to get it in for the repair? JD is not going to give you your money back or give you a new tractor because 2 axle seals leak, especially on a 3 year old tractor. Just make an appointment for the dealer to repair it and be done with it. Or, keep it and keep making payments on it.

 

[beenthere]

Write your story down on paper (dates, contacts with dealer and what you recall was said, other history that you know to be right) and make copies to your dealer, John Deere corporate, your lawyer, and state business office. Include the list of who you are sending this to. Specifically ask for a warranty exchange of tractors to a new one. If the repair part needed to fix is known, include that too. If this type of letter has been done the 6 times you mentioned, then time to get a lawyer to take it up for you.

Phone calls can be dropped with no record, emails are a form of written record (useful if returned with a reply) so include quotes if informative in your written letter. A written letter likely has to be considered at corporate office and passed down to the area rep and the dealer.

Good luck, and hope you get resolution soon.

 

[coldsteelva]

Does your state have a Consumer Product Watchdog? Business licensing authority? At a minimum you have to go above the dealer at this point.

 

[bigweights]

I have been writting deere directly. I gave up on dealer. They still say they cant find this magic tool to do the repair.

 

[Tx Jim]

Iv been 5 months paying payments through john deere on a machine i cant use, sell, or trade in. Im very upset with John Deere.

If I was walking in your shoes after a few months delay in warranty repairs I WOULD HAVE STOPPED SENDING PAYMENTS.

 

[bigweights]

And the NIGHTMARE continues! Still no updates.

 

[rademamj1]

Contact an attorney and have them write your JD dealer and JD Corporate, a direct and clear letter, notifying them, you consider both the dealer and JD Corporate are in violation of the manufacturer's warranty agreement, and have a deadline of 30 days to make full repairs. The intent is to create an elevated awareness within the dealer to initiate expedited repairs with assistance from corporate Regional centers.