John Bud,
I also have a hard time drawing useful conclusions from the Net Medic data. The manufacturer of Net Medic has withdrawn that product from the market, and it has not been sold since March of 2000. It is known not to work with Windows 2000 and anything over IE 5.0. Net Medic does not always produce actual results, but uses various indices and averages to come up with its numbers.
As Muhammad said, by far the most useful tool to start with is to run a trace route. There are so many programs available to do this, it should not be a problem to get hold of one.
Also, it would be helpful to know some details about your setup, like:
Computer brand & processor speed
RAM Memory installed
Operating System and version
Browser and version
The name of your ISP and your account connect speed
Also, sometimes the modem configuration can cause problems of this type. If your modem is more than one or two years old, it is likely the manufacturer has issued updates for the CMOS. Sometimes this can be flash upgraded, and sometimes the modem needs to be replaced.
Anyway, the best first place to look is at a trace route.
BobT.
A Indiana Boy