jrclark
Silver Member
My pallet forks had the improper spec for the SSQA. Tytan promptly responded & gave me options to make it right. New frame promptly shipped or $70 to give to a local welder to fix it (reasonable). I took the $ and fixed it myself in under an hour with $20 of steel. I'd do business with them again. Their products aren't perfect, but they make sure things are right with the deal.
The issue I'm having now is that their response is anything but prompt. Their starting offer was $30, which set me off immediately. I've been asked three times if I had experience welding, which wouldn't be as much an issue if it wasn't the same guy asking the question. These people are in more all day meetings than any company I have ever seen.
To be honest, I do not believe they place a high value on customers, at least not past the immediate sale.