Awful Experience at Best Buy

[TimberXX]

What was the item ?, can't be the only store that carries it.

Take it to another store that does take receipt-less returns.

It was an Amazon Kindle

 

[Bird]

It was an Amazon Kindle

Are you telling us that you were trying to return an item to Best Buy that was not even bought there, but came from Amazon?

 

[mad_planter]

Are you telling us that you were trying to return an item to Best Buy that was not even bought there, but came from Amazon?

I do not think it means what you think it means.......
Amazon - Kindle Fire - B0051VVO5S

 

[Bird]

I do not think it means what you think it means.......
Amazon - Kindle Fire - B0051VVO5S

Good.:laughing: I wondered. I couldn't imagine someone trying to return an item that didn't even come from that company. Of course I've heard of Kindle, but Amazon Kindle. And thanks for the correction.

 

[jk96]

It was an Amazon Kindle

Maybe I missed it but how was it paid for?

 

[beppington]

I stick every receipt I get into a shoe box. Newest one goes at the back, so they're in chronological order. After 3 years, the receipt gets shredded.

 

[ctbigman]

Just a thought from a former retailer. Thermal receipts fade fairly quickly. Use a Sharpie to write on the back the date, register#, cashier's name or number, transaction #, item # and price. Then you have the original even if faded. Most thermal receipt paper has a company logo on the back. With the computerized inventory systems it is easy to check stock to see if a store has on the peg or shelf what it is supposed to have. One of the last bogus returns I was involved with was a lady trying to return an expensive dog grooming kit, a digital fuel meter and a blingy ladies western belt. Each iten was $50-60. No receipt and she said her boyfriend bought them yesterday but lost the receipt. I checked stock with a scanner and was short one of each on the shelf. Needless to say, no refund was given. I had the items in a basket and told her that I would hold the items until she could find the receipt. No argument from her and never saw her again. Had it been a customer I knew or one of my employees knew the outcome may have been different. BTW, I did get a nasty phone call from the boyfriend but nothing came of it.

 

[jinman]

I realize all the bad/sad issues with thermal paper receipts, but I believe the stores use those to the customer's advantage as much as their own. They speed up checkouts, and there is less delay when the register runs out of paper. Can you imagine the anger it would cause if they used real ink and ran out of paper and ink at the same register within a few minutes or while checking out the same customer? I won't even go into ink spill issues. My inkjet printer is good, but less than perfect when the paper doesn't feed right. It fills up the printer with ink and I have to do an immediate cleaning. I doubt that many retailers want their checkers fooling with real ink. Loading thermal paper into a register is fairly easy. Even monkey-fists like me can understand how to do that.

 

[Martian]

I hope this hasn't been mentioned as I don't feel like reading through these 5 pages but:

A: If it's never opened and they can scan it back into their system I see no reason to too.

B: Around here (Michigan) there is ZERO competition for Best Buy in terms of retail stores - Circuit City went out of business a while ago and now if you want to go to an electronic superstore you have a Choice of Best Buy in location A or Best Buy in location B. Without the competition the prices seem higher - both online and in stores vs a Wal Mart or some other online store. This to me is very frustrating. I really would like to see a Best Buy competitor to put them back in check on their prices and policies.

 

[beppington]

I hope this hasn't been mentioned as I don't feel like reading through these 5 pages but:

A: If it's never opened and they can scan it back into their system I see no reason to too.

B: Around here (Michigan) there is ZERO competition for Best Buy in terms of retail stores - Circuit City went out of business a while ago and now if you want to go to an electronic superstore you have a Choice of Best Buy in location A or Best Buy in location B. Without the competition the prices seem higher - both online and in stores vs a Wal Mart or some other online store. This to me is very frustrating. I really would like to see a Best Buy competitor to put them back in check on their prices and policies.

An un-opened item could have been stolen. I think it's fair to require documentation proving you purchased the item ... & fair to not give a refund if you don't have it.