Awful Experience at Best Buy

[aczlan]

I realize all the bad/sad issues with thermal paper receipts, but I believe the stores use those to the customer's advantage as much as their own.

Most ink printers (such as the Star SP500 series) are dot matrix, so they have an ink ribbon and a roll of paper. They are much slower at printing than a thermal printer and cant do some of the fancy stuff a thermal pritner can do.

Aaron Z

 

[Martian]

An un-opened item could have been stolen. I think it's fair to require documentation proving you purchased the item ... & fair to not give a refund if you don't have it.

Maybe I'm wrong but I thought they could look up the past purchase with the barcode and such - and if they can't it seems like with the way technology is these days the sure could.

 

[beppington]

Maybe I'm wrong but I thought they could look up the past purchase with the barcode and such - and if they can't it seems like with the way technology is these days the sure could.

True. The new policy OP learned of the hard way will probably be stores' new way of making/ keeping money - A certain percentage of people will never keep their receipt, or lose it, therefore stores will get to keep the $ from those transactions.

Plus, if you come in for a refund, after asking "Do you have your receipt?", upon hearing "no", the clerk says "I can't give you a refund.", which takes less time, rather than the longer process of actually providing a refund, the paperwork, etc.

Seems they're chasing pennies these days.

 

[Martian]

True. The new policy OP learned of the hard way will probably be stores' new way of making/ keeping money - A certain percentage of people will never keep their receipt, or lose it, therefore stores will get to keep the $ from those transactions.

Plus, if you come in for a refund, after asking "Do you have your receipt?", upon hearing "no", the clerk says "I can't give you a refund.", which takes less time, rather than the longer process of actually providing a refund, the paperwork, etc.

Seems they're chasing pennies these days.

I bought something from an Apple store for Christmas this year and they sent me an email receipt which I thought was pretty neat because I would not be able to loose it. It just shows who's going the extra mile for their customer.

 

[jk96]

Best buy will look up and retrieve your receipt if you paid via check or credit card for up to two years from purchase. They cannot get a copy for cash transactions per their website.

Getting Receipt Copies - Best Buy

 

[Cat_Driver]

The new policy OP learned of the hard way will probably be stores' new way of making/ keeping money

I love it how when a company is protecting itself from people who steal goods from any other store and then attempts to return it to Best buy - is considered " new way of making money"

ARE YOU SERIOUS !!!!!!!.

I have had to show receipts for returned goods for a little over 45 years, so is this a "new" idea?

Let me know when you open a store so I can either buy something on sale for 20% off at another store then bring it back to YOU for full retail without a receipt and pocket a 20% profit.

Better yet, I will steal something from your store then walk back in and return it with no receipt and make 100% profit because you don't want to find a "new way" to make profits.

What about the employees that sell goods at the register to their friends for $1.00 and the friends brings it back WITHOUT a receipt for a full refund.

How about employees stealing goods out the back door in garbage cans and they later have their buddy grab it and return it for full price.

I could go on and on for another 100 ways no receipt returns are a bad idea.

My goodness has the entire world just turned upside down. Are these Wall street protester cry babies infected everyone?

 

[beppington]

I love it how when a company is protecting itself from people who steal goods from any other store and then attempts to return it to Best buy - is considered " new way of making money"

ARE YOU SERIOUS !!!!!!!.

I have had to show receipts for returned goods for a little over 45 years, so is this a "new" idea?

Let me know when you open a store so I can either buy something on sale for 20% off at another store then bring it back to YOU for full retail without a receipt and pocket a 20% profit.

Better yet, I will steal something from your store then walk back in and return it with no receipt and make 100% profit because you don't want to find a "new way" to make profits.

What about the employees that sell goods at the register to their friends for $1.00 and the friends brings it back WITHOUT a receipt for a full refund.

How about employees stealing goods out the back door in garbage cans and they later have their buddy grab it and return it for full price.

I could go on and on for another 100 ways no receipt returns are a bad idea.

My goodness has the entire world just turned upside down. Are these Wall street protester cry babies infected everyone?

I am serious. I've successfully returned items many times, especially to my local Home Depot (my home away from home), without a receipt, simply by letting them scan the debit card I used to originally purchase the item.

Eliminating this policy would surely allow a company to keep more of the $ they took in ... aka more profit.

You did see where I posted in post #50 that I think this is fair, didn't you?? And, even in the post you quoted (post #53), I never implied this was a bad policy.

 

[Martian]

I think your going a little over board. There are plenty of ways for a store - especially one that specializes in electronics - to look up past purchases.

 

[beppington]

Let me know when you open a store so I can either buy something on sale for 20% off at another store then bring it back to YOU for full retail without a receipt and pocket a 20% profit.

BTW returning an item that was 20% off for a regular price refund would be a 25% profit for the thieving customer

My goodness has the entire world just turned upside down. Are these Wall street protester cry babies infected everyone?

Interesting that you misinterpret my post(s) & then decide I've been affected by those idiot "Wall street protester cry babies" (I do like that term!).

I accept your apology - Are we friends again?

 

[jk96]

As I posted earlier, the only item best buy won't except without a receipt is something that was paid for with cash. Anything else paid for online, or in-store with a check, debit, or credit card they will look up your receipt for you.