Best Synthetic oil for 5240

[kenmac]

Sounds like you got screwed by a bad dealer and a bad manufacturer rep. If you call a lawyer who does this kind of work, and you have a receipt from the service visit (or if you're still within the warranty period now) it should be an easy thing to get fixed. It doesn't sound like they had any legal basis for the denial. A warranty is a contract, and it can be enforced legally like any other contract.

I agree, but warranty claims are written by lawyers( nothing against lawyers ) on the side of thw manufacture. Like the word mis use or abuse.

The manufacture decides what is mis use or abuse

My warranty is out on that vehicle now. although I have thought about it, I would never buy that brand again because , I get to thinking about what happened

 

[ctjstr]

Sounds like you got screwed by a bad dealer and a bad manufacturer rep. If you call a lawyer who does this kind of work, and you have a receipt from the service visit (or if you're still within the warranty period now) it should be an easy thing to get fixed. It doesn't sound like they had any legal basis for the denial. A warranty is a contract, and it can be enforced legally like any other contract.

Usually you won't have to go that far. A warranty is a warranty and if its one that includes everything other then excluded items or excluded usage, then it should be covered. Its not hard working your way up the food chain of various vehicle manufacturers and most times, they won't go to the mat over stuff they will loose, primarily because with the various consumer protection laws in place, the consequences can be pretty harsh. A lot of manufacturers have mediation or arbitration clauses for resolving this stuff, which can be relatively quick and inexpensive.

Same is true on maintenance. Its not so much that you have to prove the maintenance, unless that is specifically written into the warranty. Rather, they have to prove that what you did or didn't do caused the problem. Its more or less the Magnussen Moss warranty argument. If you have an engine failure, and the dealer wants to say its because of lack of records for oil changes, he's got to prove that a lack of oil changes caused the failure, and that's not very simple to do.
The classic cases are the ones where you modify your car/truck etc and the dealer will try and get out of a warranty when the modification had absolutely nothing to do with the failure.

 

[cp1969]

$20,000.00

How much do you want ??

Send the check & I'll mail you the info.

I'll take all of it but I would prefer you send the land to me...then I'll send you a check.

 

[DieselPower]

Then explain why engine companys such as CAT and Cummins WONT extend any engine warranty if you are using SYN oils??? And they even brand and SELL BOTH types. To them its change oil per the prescribed time/miles/hours or your warranty if "ka-put"!

And Id think..??..they have more than a little experience with engines and oils..!

Since when? I have worked for CAT and Cummins dearship's in the past and have never seen any such warranty terminology. Both Cat and Cummins do allow extended drain intervals with a properly implemented UOA program.

 

[KICK]

the warranty thing is usually a non issue, most of the time the mans will cover it, unless you really do appear to have abused it

Warranty is a sales ploy, nothing else.


you just have to keep basic records, such as reciepts , time and date of service etc.. whether you do it yourself or pay someone is irrelelvant.

anybody who thinks they have a valid claim and got blown off by the dealer needs to call the manufacturer and not accept NO for an answer.

Squeaky wheel gets the grease and the MANU knows word of mouth is just as bad a form of advertising as their is.

all you gotta hear from somebody is how bad the Komatsubishi Case of Deer dealer treated them and what a POS their product is and you lose a sale

 

[cp1969]

Since when? I have worked for CAT and Cummins dearship's in the past and have never seen any such warranty terminology. Both Cat and Cummins do allow extended drain intervals with a properly implemented UOA program.

I hope the original poster got the information he needed and has long since gone on his merry way, leaving the rest of us bogged down in the nuances of warranty language and the age-old dino vs. synthetic debate.

DP, in the Cat and Cummins maintenance and operators books, etc., that I have leftover from the trucking days, no mention is made of extending drain interval based on UOA; however both manufacturers mention extending drain interval based on fuel consumption and lube oil consumption. Simply put, the less fuel and the more oil you burn, the longer you can extend the drain interval. The word 'synthetic' does not appear anywhere in these discussions, either, so apparently running it buys you no extra miles in the eyes of Cat or Cummins. At least in my literature. Is the UOA program you mentioned something new? And does it restrict the operator to synthetic oil only?

Also, in my literature, the extended drain option is not applicable to ag applications. They are on fixed hours only.

 

[Sully2]

Since when? I have worked for CAT and Cummins dearship's in the past and have never seen any such warranty terminology. Both Cat and Cummins do allow extended drain intervals with a properly implemented UOA program.

You'd best call Cummins in Indana as far as the UOA program goes. They specificially told me NO! Warranty is "by the book" and the tables are clearly printed out
And the COMMENT you quoted was about SYN OILS VS "dino" oils You get NO "extension" on a warrantied engine by using SYN oils. Its "hours/miles/time"... period!

Go online and download their engine manuals

 

[Sully2]

the warranty thing is usually a non issue, most of the time the mans will cover it, unless you really do appear to have abused it
Warranty is a sales ploy, nothing else.
you just have to keep basic records, such as reciepts , time and date of service etc.. whether you do it yourself or pay someone is irrelelvant.
anybody who thinks they have a valid claim and got blown off by the dealer needs to call the manufacturer and not accept NO for an answer.
Squeaky wheel gets the grease and the MANU knows word of mouth is just as bad a form of advertising as their is.
all you gotta hear from somebody is how bad the Komatsubishi Case of Deer dealer treated them and what a POS their product is and you lose a sale

YUP!!

 

[Z-Michigan]

You'd best call Cummins in Indana as far as the UOA program goes. They specificially told me NO! Warranty is "by the book" and the tables are clearly printed out
And the COMMENT you quoted was about SYN OILS VS "dino" oils You get NO "extension" on a warrantied engine by using SYN oils. Its "hours/miles/time"... period!

Go online and download their engine manuals

Just wondering if this is apples to apples. Knowing DP's business he is likely dealing with Cummins' offroad or semi type engines. Not sure what you're dealing with but if it's the ISB motor sold in Dodge Ram pickups, I know that the warranty booklet says basically what you describe - i.e. you're free to use synthetic but they don't extend the drain interval for it. I suspect this is because many of those pickups are used like cars and frequent short trips is bad on oil; also, most pickup buyers can't be expected to get UOA's done and interpret them right.

BTW, the warranty on the ISB in the Ram is written very poorly, as detailed on another thread, and some people with the Ram/Cummins have had luck getting warranty claims covered past 100k miles due to the way the warranty is written.

This should be obvious to most, but a manufacturer's ability to deny a warranty claim requires showing that something you did or failed to do caused the failure. When the vehicle is modified in a way relating to the failure, they are likely to win (e.g. if your Cummins has been chipped and is making 700hp and then the crank fails). But if your engine fails from lubrication at 50k miles and you had been doing 10k OCI when the manual calls for 7.5k OCI, they may try to deny the claim but if you object they'll have to show that the longer OCI caused it. That may be true with dino oil or extremely bad driving conditions (taxi service in Edmonton) but if you can show that the oil is still good - ideally by a UOA at the time of failure - a little bit of discussions should get things resolved. This probably isn't worth the effort for most people, but if you do a UOA at each change you would have excellent proof that your intervals aren't a problem. (Personally I note that the cost of UOA is pretty close to the cost of an oil change done by me, at least for my current stable of vehicles.)

 

[Sully2]

Just wondering if this is apples to apples. Knowing DP's business he is likely dealing with Cummins' offroad or semi type engines. Not sure what you're dealing with but if it's the ISB motor sold in Dodge Ram pickups, I know that the warranty booklet says basically what you describe - i.e. you're free to use synthetic but they don't extend the drain interval for it. I suspect this is because many of those pickups are used like cars and frequent short trips is bad on oil; also, most pickup buyers can't be expected to get UOA's done and interpret them right......

The ISC and ISL series engines...but its basically the same thru out.
But what gets me..is that Cummins sells and endorses BOTH the petro AND the Syn products...but doesnt grant any special favors to users of syn products????

To play is safEST...Im using a syn product in my Kubota but changing at the specified interval ( with is established for a "dino" product.