OP
stevenlmas
Member
It's not a bad idea - I'd like to have some "field replacements" so I don't have to leave a 20` trench in my yard for two weeks.
Backhoe Broken Joystick after 10 Hours (GC1725M/CB65)
- Thread starter stevenlmas
- Start date
- Views: 48980
OP
stevenlmas
Member
Of course!
OP
stevenlmas
Member
I did hear back from AGCO on the part...
Hi Steven,
This is the answer we received back on joystick from parts tech;
There is a redesign coming, but we now have no solid date for release. So in the meantime,
the best course of action we have had so far is to take one of the old screw type joystick pivots and add a spring pin as shown in the attached. This is only assuming they have an old screw pivot available from a possible past failure. The part numbers are the same between both screw type and die cast type pivots (AL4500022).
(tt/svc) see attachment
Hi Steven,
This is the answer we received back on joystick from parts tech;
There is a redesign coming, but we now have no solid date for release. So in the meantime,
the best course of action we have had so far is to take one of the old screw type joystick pivots and add a spring pin as shown in the attached. This is only assuming they have an old screw pivot available from a possible past failure. The part numbers are the same between both screw type and die cast type pivots (AL4500022).
(tt/svc) see attachment
MF RED in MT
Veteran Member
If I were you, I'd submit a copy of your MF dealer's "transport fees" to AGCO for reimbursement and let them know they should cover ALL THE COSTS until the redesigned part is installed and proven to not be another failure part.
KC
KC
RickB
Super Star Member
- Joined
- Sep 18, 2000
- Messages
- 15,190
- Location
- Up the road from Dollar General WNC
- Tractor
- Just a Scag
A waste of time.
Pick up, delivery and service calls are not covered by this warranty. Standard language in every brands warranty documents.
MF RED in MT
Veteran Member
An exception can only be authorized if requested from a customer in a timely manner.
All I know is if you do not even ask for a requested reimbursement with documentation, then you will never get one.
KC
cdaigle430
Veteran Member
Agreed, pickup and delivery is at stealerships discretion. It has nothing to do with the manufacturer.
I had the same issue happen to me yesterday. I do not think I was being very hard on it. The dealership ordered a replacement part for me, and hopefully they won't try to charge me. I'm at 50 hours with a a lot of backhoe use so far. Judging by the dark spots, it seems like there is casting issue.
You also should let the dealership know of that e-mail form AGCO. Also, put AGCO and the GM of the dealership on the same e-mail expressing your discontent with their service. In the tractor world it seems like the dealer you buy your equipment from is more important than the brand itself.
You also should let the dealership know of that e-mail form AGCO. Also, put AGCO and the GM of the dealership on the same e-mail expressing your discontent with their service. In the tractor world it seems like the dealer you buy your equipment from is more important than the brand itself.
First new tractor purchase that I've ever made and this just happened to me tonight. I have 10.7 hours on the clock. I contacted my dealer and am waiting for a response. Seems to be an inferior part design. Currently worried if they will void the warranty knowing that I determined what the problem was myself.
To follow up with this. My dealer came right out and fixed it. They also replaced the other one as well even though it wasn't broken. They said this is happening to a lot of people. However, they replaced the part with the same one that came out. Not sure if this will resurface in the near future though.
Send a box of donuts to your dealer and say "Thanks!"
Glad you got it repaired; sounds like this is definitely a mfg issue and your dealer is willing to support you. (My old 2310 is still holding up....)
PS-- Ray: STILL on the OEM battery! (hee-hee-hee)
Glad you got it repaired; sounds like this is definitely a mfg issue and your dealer is willing to support you. (My old 2310 is still holding up....)
PS-- Ray: STILL on the OEM battery! (hee-hee-hee)
Awesome, glad they did that. I am waiting for my part to come in. I got plenty of work to do with the FEL till it comes.
cdaigle430
Veteran Member
Mine is also still on the OEM Battery-10 years old.
OP
stevenlmas
Member
@Shuey79 and @Jboyorak - digging out a stump for my neighbor this weekend. LH Stick broke AGAIN! (4th time total). I'm afraid it WILL keep happening until MF gets the part redesigned. About to call my dealer (if he hasn't blocked my number yet!). Best of luck with yours. I will update here with any new news.
GeneV
Elite Member
That really sux that's happening with the new GC's, it's bs Massey isn't recalling these and fixing them proper.
No intention to gloat whatsoever, but I'm really happy I got me a 2018 GC1710 near the tail end of it's series run. I remember my parents shopping for a car when I was a kid. My father would always buy a model that's been out a few years...he'd never buy a car the year of a new redesign. His claim was that there's going to be bugs in there, and he doesn't want to be the guinea pig finding them and getting them sorted out. I stick with that logic.
No intention to gloat whatsoever, but I'm really happy I got me a 2018 GC1710 near the tail end of it's series run. I remember my parents shopping for a car when I was a kid. My father would always buy a model that's been out a few years...he'd never buy a car the year of a new redesign. His claim was that there's going to be bugs in there, and he doesn't want to be the guinea pig finding them and getting them sorted out. I stick with that logic.
OP
stevenlmas
Member
Thanks, Gene. Your 2018 CB65 is the older version (stabilizer controls in the middle, not off to the sides)?
Steve
GeneV
Elite Member
Yeh, in the middle on mine. I wasn't aware they changed where those are placed on the new ones.
OP
stevenlmas
Member
Spoke to MF today as well. Rep indicated he is seeing calls for this issue, but he has no word on part redesign.
From my dealer:
Morning Steve,
The is no recall and will not be any recall on this issue. Despite you
seeing some complaints from other CB65 owners the vast majority, over 92% of
the units out there are experiencing NO issues at all. Apparently the issue
is the leverage provided by the longer handles (longer than they used to be)
which provide greater leverage and if the controls are 'pined' to one side
or the other the excessive leverage applied can cause the underlying part to
fracture. They have come out with a new pivot assembly that are made to
order for the few CB65's experiencing this problem. I have some on order and
they should be in this week. Once they arrive I will let you know and we can
schedule a pickup/repair.
Thanks
My Reply:
Thanks for the update.
I spoke to MF this AM, as I feel like I shouldn't have to keep bothering you with this issue. The rep I spoke with indicated that he has received a lot of calls with owners complaining about the same issue, but that there's nothing he can do about it, and I need to work with my dealer to resolve the issue. My rapidly approaching concern is that when my 12 month warranty is up on the CB65 in September, what happens if the part breaks again? Am I then on the hook for transport, parts and labor?
I've got a dozen more fenceposts I need to get in the ground before mid-August. Whatever you can do to expedite with Agco will be greatly appreciated.
Thanks,
Steve
And I hope dealer is correct:
If the issue continues even after your 12 months is up, I would bet Massey will continue to stand behind it.
Had our first engine failure on a Massey 1431 tractor (purchased in 2005 !), customer brought in for service every 5 years, and it was always a mess, thick engine oil, air filter clogged etc. Well the engine finally threw a rod through the side of the block. Customer contacted Massey, we had rep out, etc. Massey actually paid for the new short block, despite our service records showing 5 year oil changes. Tractor was 15 years old.
I would not worry about Massey !
From my dealer:
Morning Steve,
The is no recall and will not be any recall on this issue. Despite you
seeing some complaints from other CB65 owners the vast majority, over 92% of
the units out there are experiencing NO issues at all. Apparently the issue
is the leverage provided by the longer handles (longer than they used to be)
which provide greater leverage and if the controls are 'pined' to one side
or the other the excessive leverage applied can cause the underlying part to
fracture. They have come out with a new pivot assembly that are made to
order for the few CB65's experiencing this problem. I have some on order and
they should be in this week. Once they arrive I will let you know and we can
schedule a pickup/repair.
Thanks
My Reply:
Thanks for the update.
I spoke to MF this AM, as I feel like I shouldn't have to keep bothering you with this issue. The rep I spoke with indicated that he has received a lot of calls with owners complaining about the same issue, but that there's nothing he can do about it, and I need to work with my dealer to resolve the issue. My rapidly approaching concern is that when my 12 month warranty is up on the CB65 in September, what happens if the part breaks again? Am I then on the hook for transport, parts and labor?
I've got a dozen more fenceposts I need to get in the ground before mid-August. Whatever you can do to expedite with Agco will be greatly appreciated.
Thanks,
Steve
And I hope dealer is correct:
If the issue continues even after your 12 months is up, I would bet Massey will continue to stand behind it.
Had our first engine failure on a Massey 1431 tractor (purchased in 2005 !), customer brought in for service every 5 years, and it was always a mess, thick engine oil, air filter clogged etc. Well the engine finally threw a rod through the side of the block. Customer contacted Massey, we had rep out, etc. Massey actually paid for the new short block, despite our service records showing 5 year oil changes. Tractor was 15 years old.
I would not worry about Massey !
cdaigle430
Veteran Member
too bad you cant find any BH from my era tractor and use its joystick control. I actually backed into a tee that bent the rod but never damaged the connector or valve. As I sted before adter the GC24 and 2610s the BH seems alot cheaper-especially the stabilizer arms.
GeneV
Elite Member
Translation: "The longer handles are a design flaw."
