Calling all 2520 owners

[tomd999]

Hi All,

I have been working with my dealer to remedy the 3pt hitch tire clearance issue via replacement arms. My dealer has been exceptional in working with me on this however, we have hit a snag. He has been told by Deere that the arms are not currently a recall program because JD has "only received a few complaints from owners". He is still trying to get them as a warranty item however, he doesn't see them as going through as that.

Now the last thing I can afford to do is to drop 600 bucks to fix something that was an issue out of the box. So, that being said, now is the time for all of us to call Deere and let them know we are having this issue. If a high enough % of owners call and voice the issue, we should be able to get them to foot a recall on this issue.

The number to call is in your owners manual. Please be polite to the person on the phone, they are only taking the calls and filling out a form.

Tom

 

[Jksnvly]

Great suggestion-can you provide the #, my manual is in the mntns along with my tractor. Just yesterday I e-mailed my dealer the pages from the JD parts catalog for this 'fix' that someone had attached to the other thread. My dealer had not heard of it yet?!

 

[rssnjr]

GOOD IDEA
2520 owners please call!

John Deere Support 1-800-537-8233 then press 2 for John Deere and then press 6 for Customer Support.

I called John Deere and talked to a nice lady. I told her that my cat1 implements would not fit on the 3pt of my 2520 w/o rubbing the tires. She told me to call my dealer and ask him to check with his DTECH(John Deere field rep) to see if there is a fix for this. She also filed a Customer Complaint form for me. She stated this is how they know what to fix/change on their products.

So I called my dealer (who has been excellent) and asked him about looking on the DTECH. He did and said that John Deere knows this problem exist and for right now the fix is to put the rear tires in the wide setting(valve stems in).

FWIW, I was comparing the bill of material for the original and replacement 3pt hitch and the only thing different between the two are the draft links.
and
I measured between the tires before and after setting them to wide and I got 60mm(2 3/8") total (30mm wider per side).

 

[Jksnvly]

Just called- hopefully it helps. My wheels are in the wide position and it still rubs alot.

 

[spc]

I also just called the 800 #... I have been working with my dealer... his first take is that sure, something like this should be covered as a warrenty item but he didtn find a recall notice that would allow him to do the work under warrenty so he is checking with his dtech.

The more 2520 owners that come forward now and call the 800 #, the more likely deere is going to take notice and make this right. If setting the tires to wide is really the "fix", then why redesign the links?

 

[BlackRaptor]

Even though my dealer is fixing it for me i'll still call so I can add to the number of people telling deere it's a problem to help you guys out.

 

[dodgzman]

Great posting ,I'm calling tommorow for two problems,on my 2520 thanks for the phone number,they need to pay!

 

[gunmaker]

Good idea Tom, I'm in!

 

[GordNovo]

Hello all,

A local dealer dug up a couple of DTACs (79463 and 73813)that relate to tire rubbing on the 2520. See attached PDF document.

The DTAC case for this link arm rubbing issue is 73813. "R4 Rear tires contact the draft arms with some 3pt implements attached" This is the one that we're all complaining about. See page 3 of the PDF

The other DTAC case is 79463 "62D Mower deck lift arm linkage hardware contacts the rear R3 or R4 tires". Shown on pg 1 and 2 of the attached PDF. I'm not familiar with this one, since I'm using an RFM for my cutting. Maybe others can attest to this other tire rubbing issue, which is seemingly unrelated to the 3ph tire rubbing issue above.

I've already got a call and email into my local dealer INSISTING that this gets fixed under warranty. I expect nothing less! NONE OF US SHOULD!!!

Good luck to all!

GN

 

[GordNovo]

oops.. page ordering is out.

Page 1 of the PDF is related to 62D linkage rubbing tires (79463)

Pages 2 and 3 of the PDF are related to the 3ph rubbing tires (73813)


Also, note publication date on these two. 73813 was published back in '06. 79463 was recently published in February '08.

 

[croasdale]

It seems pretty clear that Deere knows there's a problem since they redesigned the 3PH on the new 2720.

 

[lmcdncn]

I found the only way to get my mower and blade on was to turn the pins on the implement around

from:

-| |-

to:

|- -|

to reduce the width. Otherwise I couldn't get the arms wide enough.

 

[tomd999]

Hi All,

Update: My dealer has informed me that Deere is covering the replacement lift arms as a warranty item. Thanks for your help, I think we made a difference.

If you haven't called, please do. That may save other people, or you the hassle.

Tom

 

[bz1]

I'm not sure what kind of communication exists within JD but here's my recent experience. I called the 800 number and filed a complaint. The nice lady I talked to was very familiar with the problem. She said she's taken a lot of calls on this already. Way to go guys! I also just talked to my dealer who has been working the problem with his factory rep. Neither one of them know anything about it other than they've seen the DTAC. It doesn't seem to matter what I tell him in terms of what JD has done for others. Until they see an official "replacement program" document published by JD they can't do a thing. Does anyone know if there is a document from JD that I can refer my dealer to that will tell him that JD has officially decided to cover this under warranty? If one dealer is doing it there must be something in writing. Thanks for all your help already. This is going to save me $600 before I'm done here. I owe you each a cut.

 

[bz1]

Hey Tomd999, can you provide your dealer name and phone number? Perhaps he can tell me what JD authority he used to cover yours under warranty. That would really help.

 

[FastPauly]

I just called the 800 number...was told that my issue with the lift arms would be documented as a customer complaint with JD. The lady told me to contact my dealer and explain the problem to them....I was left with the impression that JD as a corporation is not going to stand behind their product with a mass recall/replacement for this obvious design flaw. Instead, nag your dealer to the point he may absorb the cost or offer you a discount for the replacement arms just to get rid of you.

...that JD green just doesn't look as green as it did before I made the call

 

[Birdmayon]

Just bumping this to the top. For no good reason at all, I'd been hesitant to call and file a complaint until I started to see some paint rub off due to this issue. After a few hours of boxblading this weekend, the tires rubbed through the paint on the lift arms so now I feel like I can officially complain! So, I just called and did my part by filing a customer complaint. Let's keep it up until they voluntarily fix this problem!

 

[bz1]

I've heard nothing from my dealer yet. It appears that JD complaint resolution is a slow process. I'm getting worried. Next time I talk to the dealer I'm going to check on the price for the new arms. I can't believe they cost $600 like some have said.

 

[rssnjr]

I haven't heard anything back either. My dealer looked up the price and said they were $297 a piece.

Birdmayon watch your tire wear. I have R4's and the inside corner of all the lugs are torn up from rubbing the 3PH arms.

FYI to all that have the 46 backhoe on their 2520 check your front tires for contact with the backhoe subframe bracket. Checked mine this weekend and the front tires are more torn up than the rear tires. I checked in the parts catalog and again JD has a new part number for the subframe bracket. I called the dealer on this one and had him add it to the DTECH I already had open for the 3PH. I am not pleased about this, even if JD replaces the 3PH arms and the subframe brackets I am still stuck with 4 torn up tires.

 

[Ramairfreak98ss]

Just called- hopefully it helps. My wheels are in the wide position and it still rubs alot.

You guys mean that the R4s in back rub the rear 3pt hitch arms when an attachment is hooked up? Havnt the 2520s been out for a few years now?