/ Can ls dealers refuse warranty work on tractor not purchased from them?? #71
- Nov 3, 2017
- NSW Australia
- Kubota MX5100 with Challenge FEL and 4:1
Thanks!Definition of flat rate in automotive shops both franchise and independent is technician gets paid 2.8 hours to do a job whether it takes 2.2 because of his skill level or tool investment, or 3.5 due to lack of experience or proper tools. Factory time for that repair might be 2.2 so you never beat factory book time. Over the course of a month it averages out a skilled tech with good tools can beat book time by 20-25% and get 5 weeks pay for 160 hours of clock time. But if that skilled tech with $20,000 in tools in a $5,000 tool box get assigned warranty jobs he or she will be lucky to get paid 140 hours for his 160 hours he spent working.
So, there is a difference in the way the terminology is applied, hence my confusion.
However, there still seems to be a bias, in that it deemed acceptable for the technician to get overpaid, and very handsomely overpaid, for the bulk of the work he does, but it is a 'tragedy' if he has to take a bit of a knock when he undertakes the occasional bit of warranty work. It seems to a philosophy all all take and no give.
I only have owned one tractor and it has about 40 hours on it and is now out of warranty, so I have no experience with the tractor warranty world. In the car world, I have owned numerous cars over the last 45 years. I think there may have been two hours of warranty work done in all those years plus a few hours of factory recall work. There would have been hundreds of regular work hours done on the cars, for which I overpaid significantly. All things considered, the people working on my cars have been more than sufficiently remunerated.