The tensioner is not automatic. Its manual. But, its designed to be faster. On most chain saws that I've seen (including my old one), there are two nuts that secure a face plate to the saw, which also holds the chain in place. To tension the chain, you loosen the nuts, and then tighten a screw to tighten the chain. Then you re-tighten the nuts. On this model (180 MS) there is only one "nut", not two, and instead of it being a galvanized metal nut, its a larger (two inch) circular peice of plastic, part of which flips out and then can be used to turn it. I am wondering if this is the problem, not enough torque with one nut, instead of two, and plastic to boot, to prevent the chain from moving side to side across the groove of the chain.