Computer lifespan

MarkV · Sep 8, 2001

Re: Counter point.

Hey guys, maybe you can offer me some advice. We had a problem with our system and upgraded Win95 to Win98 in hopes of a fix. We also added a HP Officejet Pro 1150C printer/copier/scanner while we were at it. Things work pretty good except the system crashes pretty regular with a message reading "DTOLE has prformed an illegal .............. and will shut down" When this comes up, you cannot close it or use the Win shutdown system, everything just locks up. The only option is to turn off the computer to reboot. When I did a search for the "DTOLE" it seems to be part of the HD printer. I don't know enough to even start to figure out a problem like this. Any thoughts for where a novice should start to look for a fix?

MarkV

scruffy · Sep 8, 2001

Re: Counter point.

MarkV, here is the CAUSE/FIX for your printer problem:

Err Msg: DTOLE Caused an Invalid Page Fault in Module...

--------------------------------------------------------------------------------
The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 95
Microsoft Windows Millennium Edition

--------------------------------------------------------------------------------
If this article does not describe the error message that you are receiving, view the following Microsoft Web site to view more articles that describe error messages:
http://support.microsoft.com/support/windows/topics/errormsg/emresctr.asp

SYMPTOMS
When you are running Windows 95 or Windows 98, you may receive any of the following error messages:

DTOLE caused an invalid page fault in module KERNEL32.DLL
-or-
PROCDB caused a General Protection Fault in module Kernel32.dll

CAUSE
This behavior can occur if you have installed the Hewlett-Packard PictureLink software that is included with the Hewlett-Packard OfficeJet drivers.

RESOLUTION
To resolve this issue, contact Hewlett-Packard for an update for this software.

To work around this issue, move the Hppicture.lnk file from the Startup folder. This eliminates the error message at startup, but you should still obtain the updated drivers.

DARN!! I forgot to get the url. I'll post it in a moment.

Here it is: http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q192969 (MicroShaft)

HP = http://www.hp.com/cposupport/printers for the drivers.
<P ID="edit"><FONT SIZE=-1>Edited by scruffy on 09/08/01 10:23 AM (server time).</FONT></P>

MarkV · Sep 9, 2001

Re: Counter point.

Srcuffy,

Your the man!!!! Guess that is why you make money with these "puters" and I spend money on these "puters".
I have printed out the page and will follow up.

Thanks so much for the tech service.

MarkV