/ Customer Service no longer exists #11
I usually ask them where they're located, just as a curiosity. Probably because at Christmas we got to call grandma and grandpa, say Merry Christmas, and hope to hear them say the same thing back before dad grabbed the phone away and handed it to the next sibling because long distance was so expensive!I just don't like the offshore call centers, which is why I limit my CC's to US Bank because all their customer service people are here on US soil.
Many of the agents from the U.S. aren't much better. I've never watched the Simpsons and have no idea who Apu is,but I seem to always get someone whose first language is Ebonics, or has a thick southern drawl that is all but unintelligible. I'm sure these jobs don't pay very well, so they have to take whoever they can get.What happened to good customer service, where did it go ? How come everybody I talk to at any company sounds like they are from Pakistan or Bangladesh. Today I had to call AT&T and got someone that sounded like Apu from the Simpsons. I couldn’t understand her and was of no help.
Not just that, but most of the time when someone calls they're already upset about something. As I mentioned above, these aren't very desirable jobs for the most part so they're not going to attract the best and brightest. And as you noted, a lot of customers can be difficult to deal with, understand and try to figure out what the actual problem is.It is also exceedingly difficult to find people with the work ethic and enough f's to give about customers. Sometimes, though, customers make it hard. I certainly don't want anyone to suffer from having my mom as a customer.
A good policy in general. Throwing a tantrum rarely produces the desired results.In all seriousness, in the past few years, I've made a conscious effort to be nice to people in customer service, instead of being pissed off that I'm having trouble understanding them, or getting what I need immediately. I've gotten a lot better service since then. It might not be perfect, but at least I'm not fuming when I hang up the phone and the person on the other end says thank you because they mean it, not because they have to.
I had problems with my taxes ONCE. I claimed my kid when she should have claimed herself for the first time, so when she went to file, she couldn't. I'd already gotten my refund.I can from experience say that Cub Cadet has EXCELLENT customer service. Dremil tool, Moen, Bennet, Canada Air, Boston Scientific, Google, TD Ameritrade, all my local hardware stores, my local power utility, and Flav-R-Pac also have great CS. And while ducking and hiding, I will say that the IRS also has excellent customer service.
The "less than useful" customer services I've run across include; DELL, HP, Expedia, Hot ticket, Century Link, Kodak, Auto Zone, Microsoft, Facebook, and Tracfone: The worst two players being, Tracfone and Expedia. I can't understand a single word the CS person is saying.
Had the opposite problem. Oldest's 1st year in college, he filed on his tiny income and got a refund. Never told us. We file and get kicked back. We explained the problem to him and he re-filed without claiming himself. We gave him his lost refund back. The difference in our tax rates was significant. He had lived with us for over half of the year. We could have claimed him longer, but just adjusted withholding going forward.I had problems with my taxes ONCE. I claimed my kid when she should have claimed herself for the first time, so when she went to file, she couldn't. I'd already gotten my refund.
So I made an appointment, got all worked up about going to jail, etc.
Went in, told them what happened, they showed me how to file an amended form, figure out what I had to pay back, and that was pretty much that. Kid filed an amended return, and got what she should have.
Of course, this was all pre-pandemic and the IRS had an open office here in town.
Some interesting reading....
The IRS has lost about 20% of its full-time workforce since 2010. Reversing that trend will take a commitment to hire employees faster, train them better, offer them higher salaries, and appeal to their sense of public service, writes NTEU President Tony Reardon.news.bloombergtax.com
I feel for you. the outfit that does my tractor tires also does light truck and car tires and their guys are always careful. They sell new tires too and I buy my replacement tires from them.I just tried to make an appointment to have a tire plugged at the local Ford garage. They couldn't get to me this week! They're booked solid Wednesday, Thursday, and Friday. They offered to let me drop it off and see if they could squeeze it in. On their website they have a large banner on the homepage saying "We are hiring for ALL POSITIONS".
I didn't really want to take it to Joe Blow's Tire Shop since it's my wifes SUV with nice 22" black painted rims. I figured some guy on work release or crack/meth will screw it up.
The job market is a disaster everywhere I look.