Customer ... Service???
- Thread starter Diggin It
- Start date
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OP
Diggin It
Super Star Member
Quick chat with HD worked out OK this time. Less than 5 minutes total, had the answer I needed. Far better than the one that prompted this thread.
rekees4300
Elite Member
Bait this trap with peanut butter and Sunflower seeds. After capture take chipmunk on a little trip. You wont need to go very far, a mile should be enough. They aren't good at finding their way back.
I was thinking of trying Mouse Blocker Pro but not sure about the customer service, I really get ticked off with broken english............ Amazon.com : MouseBlocker - 12V Under Hood Mouse and Rodent Deterrent - The Deterrent The Pros use : Home Pest Repellents : Garden & Outdoor
Mouse Blocker Pro - YouTube
PILOON
Super Star Member
Had a power outage recently.
Called to report it.
Waited a while entered 1 for english, listened to a recording asking to check neighbors, check fuses, go on line to report (no power for 'puter??) check for trees etc.
Next ask to enter phone # & the confirm my address. then tell me 2 addresses and which is me, enter address at fault.
Then they say will take 3 hours to repair.
I had to do all this from my car on cellphone with my screen fading out B4 they finished the last spiel.
Very frustrating
Thankfully I have a decent generator as outages are frequent here as power lines run thru the forest and trees have a habit of falling.
LOL, one summer afternoon on a dead calm day power goes out.
A beaver got hungry and dropped a tree on the powerline!
Called to report it.
Waited a while entered 1 for english, listened to a recording asking to check neighbors, check fuses, go on line to report (no power for 'puter??) check for trees etc.
Next ask to enter phone # & the confirm my address. then tell me 2 addresses and which is me, enter address at fault.
Then they say will take 3 hours to repair.
I had to do all this from my car on cellphone with my screen fading out B4 they finished the last spiel.
Very frustrating
Thankfully I have a decent generator as outages are frequent here as power lines run thru the forest and trees have a habit of falling.
LOL, one summer afternoon on a dead calm day power goes out.
A beaver got hungry and dropped a tree on the powerline!
PILOON
Super Star Member
YEP!
Peanut Butter is just about the best bait for most small critters.
Has an added advantage that it sticks very well to the trap trigger.
But a mile is not far enough. Buddy had serious squirrel problem and I once sprayed on squirrel with lime green paint and he drove it over a mile away but it was back next day.
He teaches them swimming now (in the cage) and that solves the problem.
The 3 S method!
OP
Diggin It
Super Star Member
I ain't a talkin' to no machine. I'll leave a message on a personal voice mail, but when I call a business and it starts out .. "OK, first tell me your ... "
k0ua
Epic Contributor
OK, here is the thing with voice menu systems. AND if you want to blame me for some of it, go ahead. I installed and programmed a lot of them "back in the day"
The thing is, they CAN solve a lot of "nuisance calls", which if the truth was told, A lot if not MOST of our calls to a business fall in to this category. They can free up personnel, and personal are what costs money. Salary, health insurance, sick days, maternity leave, etc. People cost money, and a lot of it. Machines may seem high to purchase, but once purchased and installed, most of them operate pretty cheap afterwords. Seeing how most things now-a-days run on standard servers, which you provide and are just software applications, they are easy to fix and replace if something happens to them.
Those calls that cannot be solved by a machine are routed to a ACD(Automatic Call Distributor), and yes, I set up a lot of those too. These are the pool of "trained" operators, standing by. The ACD makes sure it is working the operators at full capacity ALL of the time. No sitting around picking of noses or looking at their nails. They are full bore all of the time, and I would set up the automatic reports and if necessary translate those reports manually to the owners of the business or sell then another piece of software to run on a PC to make the reports into a format that the wanted and could understand.
Reports are to make sure that they don't have too many "agents" in the ACD group, (wasting money)or not enough (pixxing off customers) and that each "agent" is pulling his or her weight.
SO, get out your knives and call me dirty names or send cruise missiles my way. I am (was) the cause of more than a few of these system sold, installed, and maintained.
Of course a lot of this is "old hat" and more sophisticated self service systems are web based, and not so much voiced/phone based. IF possible you should never call customer service if their web based customer self service will do the job.
What is REALLY maddening is for me to call one of the systems that might still be in operation that I actually put in place. NOW that really pixxes me off. Of course that is happening less and less. My actual voice was on many of these systems, but I run into it less and less as the years go by.
The thing is, they CAN solve a lot of "nuisance calls", which if the truth was told, A lot if not MOST of our calls to a business fall in to this category. They can free up personnel, and personal are what costs money. Salary, health insurance, sick days, maternity leave, etc. People cost money, and a lot of it. Machines may seem high to purchase, but once purchased and installed, most of them operate pretty cheap afterwords. Seeing how most things now-a-days run on standard servers, which you provide and are just software applications, they are easy to fix and replace if something happens to them.
Those calls that cannot be solved by a machine are routed to a ACD(Automatic Call Distributor), and yes, I set up a lot of those too. These are the pool of "trained" operators, standing by. The ACD makes sure it is working the operators at full capacity ALL of the time. No sitting around picking of noses or looking at their nails. They are full bore all of the time, and I would set up the automatic reports and if necessary translate those reports manually to the owners of the business or sell then another piece of software to run on a PC to make the reports into a format that the wanted and could understand.
Reports are to make sure that they don't have too many "agents" in the ACD group, (wasting money)or not enough (pixxing off customers) and that each "agent" is pulling his or her weight.
SO, get out your knives and call me dirty names or send cruise missiles my way. I am (was) the cause of more than a few of these system sold, installed, and maintained.
Of course a lot of this is "old hat" and more sophisticated self service systems are web based, and not so much voiced/phone based. IF possible you should never call customer service if their web based customer self service will do the job.
What is REALLY maddening is for me to call one of the systems that might still be in operation that I actually put in place. NOW that really pixxes me off. Of course that is happening less and less. My actual voice was on many of these systems, but I run into it less and less as the years go by.
The talking computers are the worst, it seems like they intentionally make the voice as ingrationating as they can. Then the darned things don't understand English, so I start pounding on the keypad. My last comment is generally "
ing computers!"Then I remember my poor dog who is behaving himself on his bed but thinking it's him I'm yelling at, since we are the only two in the room.
I often wish that somebody would monitor that part of the call "for quality and training purposes."
Me to:thumbsup:The talking computers are the worst, it seems like they intentionally make the voice as ingrationating as they can. Then the darned things don't understand English, so I start pounding on the keypad. My last comment is generally "
Then I remember my poor dog who is behaving himself on his bed but thinking it's him I'm yelling at, since we are the only two in the room.
I often wish that somebody would monitor that part of the call "for quality and training purposes."
Ok will someone get the rope, tar and feathers no thats to good for him lets run him over first, a 100 times then hang him!!!!!!!!!!!
:smiley_aafz::hissyfit:unch::fiery::thumbsdown::muttering:
k0ua
Epic Contributor
Many of these systems I installed ran on Nortel (Northern Telecom) equipment. But then Nortel finally gave up and went bust in 2009 and the pieces were bought out by Avaya. Nortel had the Meridian Mail and then later the CallPilot systems with their own ACD built into the software of the PBX.
Later on I installed several of the Avaya IP Office systems with their server based systems, and perhaps a few remain with my voice still on some of the more complicated menu trees.
Later on I installed several of the Avaya IP Office systems with their server based systems, and perhaps a few remain with my voice still on some of the more complicated menu trees.
k0ua
Epic Contributor
Ok will someone get the rope, tar and feathers no thats to good for him lets run him over first, a 100 times then hang him!!!!!!!!!!!
Yeah. I thought there might be some missiles coming my way. Do you need the coordinates.? :laughing:
Ok will someone get the rope, tar and feathers no thats to good for him lets run him over first, a 100 times then hang him!!!!!!!!!!!
I think that he needs to be dragged behind a John Deere- No wait, a Kubota, preferably Mary Kay pink. And geared of course, not Hydro.
OP
Diggin It
Super Star Member
'I'm sorry, I didn't understand that. Maybe we can try it another way'.
'Just what do you think you're doing, Dave?
Dave, I really think I'm entitled to an answer to that question ... '
Industrial Toys
Super Star Member
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To me, the worst part is how SLOW they talk. Retrieving my messages from BELL is painful. First option should be, how fast they prompts come. Maybe 1-25 speed selection. Fastest lke an auctioneer!
Bid ten bucks on a couple of Nortel voicemail sytems to go on my Nortel CICS, yesterday, to get rid of BELL. Missed out. I could have gone higher and got them, but programming those things is (for me) beyond complicated. AND, if you don't do it right, you could be the victim of fraud. People redirecting cheap long distance through your lines, havinggained access by VM. Customer of mine was on the hook for 20,000 over the course of a weekend! Installer probably left PW at default!
Bid ten bucks on a couple of Nortel voicemail sytems to go on my Nortel CICS, yesterday, to get rid of BELL. Missed out. I could have gone higher and got them, but programming those things is (for me) beyond complicated. AND, if you don't do it right, you could be the victim of fraud. People redirecting cheap long distance through your lines, havinggained access by VM. Customer of mine was on the hook for 20,000 over the course of a weekend! Installer probably left PW at default!
OP
Diggin It
Super Star Member
Those are the 'too big' companies that make me want to deal with small, local, family owned businesses.
I installed Nortel, Vodavi and a few others. I installed Voice Mail systems. I refused to install Auto Attendants.
I already have them now I'll get one of these auto bows and aim it in your direction, here let me show you its features..........
The "Fenris": Unboxing and Setup - YouTube
