Dealer Dealer Pains !!!

Dozernut · Apr 14, 2002

Keep in mind the Attorney Generals office in your home state might be an answer and there is no fee. They will be based in your state capital and have a consumer fraud division. Directory assistance can give you the number. The A.G.'s office usually keeps a list of businesses that people have filed complaints on. You could see if your dealer is on that list. In my state when you call them they will take your name and address and send you a complaint form to fill out and return. Something to keep in mind, this is a goverment agency, the response time might not be as fast as you would like. I would also let the dealer know that you have filed this complaint with the A.G.'s office. This will probably do you more good than anything, an honest dealer does not want his name on that particular list.

Anonymous Poster · Apr 14, 2002

Re: Dealer Pains !!!- & Self Control...

Don’t file any complaint against the dealer… you have no reason to at this time… you are generating this problem in your head right now and making yourself upset over nothing…

No offense… But STOP… Before you go crazy and ballistic… You have not taken delivery of anything, it isn’t paid for yet, it isn’t your tractor yet, and nobody is stealing your deposit…

Get a good night’s sleep, eat a nice breakfast, start out tomorrow morning with a clear head… bring your sheet of paper with the serial number you wrote down and visit the dealer…verify which one is your tractor… you are not their only customer, the other unit is probably being sold… but possibly to someone else…

Remember that smile on your face and your great attitude (you’ll bring with you tomorrow am). It will be long remembered by that dealer… bringing misery and a negative attitude will be remembered even longer… (whatever you do… you’re setting the tone!)

If it happens to be the wrong tractor, tell the dealer you’d want the specific serial #’d unit… if that’s gone or a problem, then you want to order a “brand new” unit only if it will arrive in a timely fashion… otherwise request a refund… and start over…

Egon · Apr 14, 2002

Re: Dealer Pains !!!- & Self Control...

Very good advice.

Egon

Mark_in_NH · Apr 14, 2002

Re: Dealer Pains !!!- & Self Control...

John,
Extremely Well Said.

winger · Apr 14, 2002

Thanks for the response. God this TBN has been a god-send especially since this has happened over the weekend, and that all do is think about it. Everyone has been supportive. I'll keep everyone posted. Another vacation day at my work just to get this settled. Man! Again thanks....

winger · Apr 14, 2002

WOW. That's something to have in my hip pocket. If a dealer is gonna be kinda strong willed........guess I gotta be that way too! I know some people say ignorance is bliss, but c'mon here. Hopefully we/I don't get that far. I'll keep everyone posted!!

kokopelli2 · Apr 15, 2002

winger,
remember the only thing you nedd to keep in your pocket is that you are the customer......it is your dollar that is making the deal not the salesmens wit! you can always take your money elswhere.....this is only time to you but possibley the lively-hood of the dealer. just have a good aditude and roll with the punches you will make out in the end!

jasonf · Apr 15, 2002

Start with the Owner. Approach him in a reasonable manner, (I'm sure that you will), and explain what went on. I agree with JM III, this is a problem that can be fixed. What does the Owner say to you? If he investigates the problem and straightens things out, then this maybe miscommunication/lazy salesman. If not then calmly ask to get the deposit back and go elsewhere. It is not unreasonable for them to get you a NEW tractor with the tires that you want. (Although you already knew that). Please let us know what happens...... Jason

jph_in_Bama · Apr 16, 2002

If you have a Better Business Bureau in your area go ahead and go online to post a complaint with them. They will contact your dealer and tell him that a complaint has been filed and he has 30 days to resolve it. Businesses hate having unresolved complaints against them. I would do this now before going any farther with it. If you end up having to go to a lawyer then it at least looks like you gave them a fair chance to make the problem right. my .02