ModMech
Platinum Member
I realize the big manufacturers must get hundreds of communications per day and that people respond to them and mistakes can be made but........
Our B2410, like MANY other KTC products, has the dreaded "dead steering" disease when the fluid gets hot. This is a known and well documented concern on this and multiple other KTC models. In fact, KTC has issued a letter and repair kit for this very concern.
Our tractor has had this for a very long time, the previous owner asked the selling dealer to look at it and was told "keep the engine speed up, it's too slow". That is NOT right, the PS system should work correctly at any RPM. This unit should have been fixed years ago and under warranty, but they dodged it. So, getting tired of this in 100+*F degrees, I wrote KTC to explain the problem.
Not only did they not offer guidance, any form of explanation as to why they will not assist their customer, they cannot even be bothered to respond.
We understand we are not the original purchasers and that may play a significant role in their participation in the repair, but to COMPLETELY IGNORE an owner is worse than poor customer service, it is NO customer service. In our eyes, their lack of caring or consideration elevates this to a situation of customer DIS-service. To completely refuse to discuss a problem with a customer, original purchaser or not is utterly absurd.
This will STRONGLY influence future purchase decisions and you should be aware that apparently KTC feels ZERO responsibility to it's customers or for it's products unless they bought a NEW tractor from a dealer.
Last edited: