sodamo
Super Star Member
- Joined
- May 20, 2004
- Messages
- 15,642
- Location
- Big Island, HI
- Tractor
- LS XR4140H (Mine) BX2380 (wife’s)
Day didn’t quite as planned. Whole morning taken up by my electrical problem and Outback tech support. Eight dropped calls before I finally got to speak with a person. #2 in the cue, #1 in the cue, #3 in the cue, etc until finally. And then that person wasn’t the right expertise and she put me in another cue. Wasn’t that disappointed as whatever accent she had I missed half what she said. Doubtful I would have gotten problem solved. I was # 3 in that cue and asked if I wanted to leave a call back number. I did. Got call back in 20 minutes or so.
After immediately toward Kevin about the dropped calls, he took my number and said he’d being calling back. He did so 5 times. Well over an hour and he was great, walking me through various settings etc until we found and then verified a problem. Hopefully problem will be fixed by a replacement circuit board.
Also discussed temp work arounds while awaiting new board. All in all, Kevin was great tech support.
Nearly noon by the time we finished up. No time left for Sophie’s BX. Left for town about 1245.
Errands and shopping went well and then Happy Hour. Smallish gathering, but nice.
Made it home just before dark.
Tomorrow’s another day.
After immediately toward Kevin about the dropped calls, he took my number and said he’d being calling back. He did so 5 times. Well over an hour and he was great, walking me through various settings etc until we found and then verified a problem. Hopefully problem will be fixed by a replacement circuit board.
Also discussed temp work arounds while awaiting new board. All in all, Kevin was great tech support.
Nearly noon by the time we finished up. No time left for Sophie’s BX. Left for town about 1245.
Errands and shopping went well and then Happy Hour. Smallish gathering, but nice.
Made it home just before dark.
Tomorrow’s another day.