"IMPORTANT INFORMATION FOR ALL NEW M SERIES OWNERS"

[riptides]

It seems your dealer is handling it?

No the dealer is NOT "handling it".

I see no fix for the dash lights other than "complain to Kubota".

If bought anything that did not work as the manual stated it should, especially if there was a known issue that the factory refused to fix, I would be looking into a lawsuit.

Oh my, here comes the law suit again. Sorry but in my opinion, this is a dealer prep issue, and the dealers if aware are selling something that does not work. I'd be all over my dealer on this, telling them to go get a fix from Kubota. What, we are into a year of operations and all of a sudden people are noticing stuff is not working?

Do all of you follow the RTV threads? Similar problems cropped up with "issues", my dealer made it right, and it did not take a law suit to get Kubota involved.

I can understand the cylinder designs not right in field use. But wiring harness issues should have never gotten off the lot to the consumer.

-Mike Z.

 

[MessickFarmEqu]

A couple suggestions on how to go about this.

1st - Under no circumstance should you lapse on your payments. Kubota is a big company and when credit see's your not paying, they are not going to check with service and see what the problem is. They'll hit your credit report with a no pay, and thats not somthing you want to mess with.

2nd, emailing Japan is not going to get you too far. Kubota has a USA contact address on their website, use that. Believe it or not those messages are looked at and they do make it to the product managers and service reps. It may take a few days if its somthing they can take action on. These people are on the road most of the time so it can take awhile to see action.

3rd, you can't do this on your own. You can kick and scream all you want - but you'll sound like white noise without your dealer going to bat for you. Kubota does not have people sitting around waiting to help customers, they are a vendor and are not the first line when it comes to handling issues. Any dealer worth their salt will get this straightened out. We've not seen this problem, but if its what you say it is you should have no issue getting it straightened out,there is no gray area if this is a real issue or not.

 

[RobJ]

Minus 10 degree here in Nebraska, I really need the light to work so I'm not cranking on the start switch while the glow plugs are on. And maybe on that long day of grading 3 residentail homes in a row, I might need the low fuel warning light!!!

I would bet that when the key is in the crank position the glowplug circuit is open. Just like cars with the AC and stuff.

But I agree on averything else, at 42k I'd want everything to work!

 

[Muleskinner]

A couple suggestions on how to go about this.

1st - Under no circumstance should you lapse on your payments. Kubota is a big company and when credit see's your not paying, they are not going to check with service and see what the problem is. They'll hit your credit report with a no pay, and thats not somthing you want to mess with.

2nd, emailing Japan is not going to get you too far. Kubota has a USA contact address on their website, use that. Believe it or not those messages are looked at and they do make it to the product managers and service reps. It may take a few days if its somthing they can take action on. These people are on the road most of the time so it can take awhile to see action.

3rd, you can't do this on your own. You can kick and scream all you want - but you'll sound like white noise without your dealer going to bat for you. Kubota does not have people sitting around waiting to help customers, they are a vendor and are not the first line when it comes to handling issues. Any dealer worth their salt will get this straightened out. We've not seen this problem, but if its what you say it is you should have no issue getting it straightened out,there is no gray area if this is a real issue or not.

I have a call in to "Ron" the area service rep for So California. My pitch to him will be, I paid for it, it's supposed to be that way, and I want it right. If he gives me the run around, I will then throw it in my dealer's lap.

Also for the guy who commented that I am a year into this without noticing the problem, yes I noticed the light issue from day one. I told my dealer about it, but due to the fact that this tractor is on a job site six days a week, I waited until winter when it it slow to have it fixed.

 

[Muleskinner]

I would bet that when the key is in the crank position the glowplug circuit is open. Just like cars with the AC and stuff.

But I agree on averything else, at 42k I'd want everything to work!

The preheat comes on only for about five seconds in the coldest weather.

 

[john_bud]

Because it's a lot of work and Kubota didn't suggest it. I would think that adding a few wires to fix the problem would be much easier than rewiring the entire tractor. As an owner it might disrupt my tractor less.

Andy

Andy, with due respect, to me that is not an acceptable solution. The #1 problem with electrial failures has been shown to be environmental exposure. That either causes corrosion in the wires, shorting in a circuit board or other similar symptoms. To correct this, manufacturers have spent billions on connector technology over the past 25 years. Slapping in a wire may make the circuit work today, but it will corrode and fail. Remember, this is essecially a marine application as the tractor is exposed to all weather conditions. The only acceptable solution is one that restores the full functionality and reliablility that was expected and purchased with the "KUBOTA" name.

Muleskinner,

Don't get all uppity with the dealer. As you said he is a nice guy that wants to fix the problem. Work with him. More flies with honey and all that.

jb

 

[Muleskinner]

I picked up the M today. I now have .4 of an hour on the hour meter. I could not remember how many hours it had on it when I took it in, so the tech now has to figure out how to fire up the cluster to show the hour reading.

 

[m7040]

so muleskinner is it fixed and what did the dealer do to repair it??

 

[riptides]

I picked up the M today. I now have .4 of an hour on the hour meter. I could not remember how many hours it had on it when I took it in, so the tech now has to figure out how to fire up the cluster to show the hour reading.

Great.... that's not good.

-Mike Z.

 

[Landshaping]

2nd, emailing Japan is not going to get you too far. Kubota has a USA contact address on their website, use that. Believe it or not those messages are looked at and they do make it to the product managers and service reps. It may take a few days if its somthing they can take action on. These people are on the road most of the time so it can take awhile to see action.

A lot you know! YES emailing Japan got me vary far.
I received an email today from tech support directly from JAPAN, haha
They are working out a modification.

PS, Being stationed in Japan while in the military, living close to the plant, and having my best friend as a plant VP got me farther...