IslandTractor
Super Star Member
- Joined
- Sep 15, 2005
- Messages
- 15,802
- Location
- Prudence Island, RI
- Tractor
- 2007 Kioti DK40se HST, Woods BH
What happened to Kioti's future in this area? What WAS a promising future is now trying to outrun a bad reputation. No dealer, no service. No service, no parts. No parts, no one wants to spend their bucks on 'em.
This situation is in no way a reflection on quality of product. It IS a reflection on the dealer who was here and is perceived as a reflection on the company policies for selecting dealers. .
I think that is the biggest issue for Kioti right now. It doesn't actually reflect so much on current Kioti dealership policies but rather the bad fruit of past policies where they allowed too many mom and pop general outdoor power equipment companies to become dealers as sort of a sideline business. Kioti, as I understand it, is now trying to force these shops to either up the ante and become real tractor dealerships or get out. I am sure that is a rocky road in the current economy.
I actually chose to use a dealer 300 miles away based on my familiarity with the dealer via TBN. I haven't had any trouble that couldn't be handled by sending me supplies and parts via UPS and I have found the dealer and his mechanics to be very willing to guide me through diagnostics (even with me on the cell phone on my back under the tractor with a multimeter!). Bottom line for me is that I definitely need a good dealer but I don't really need one next door.