/ JD Right to Repair #21
- May 27, 2006
- Kubota M9540, Ford 3910FWD, Ford 555A, JD2210
I question the integrity of your example. The JD Tech could have came to the machine, wherever it was, and accessed the codes and even transmitted them to JD if needed to resolve the issue.Excellent post. It's good to have the perspective of someone with actual industry experience with similar tools, even if not directly in the tractor industry.
WRT your last statement, most cell phones today work as an internet hot spot today. So for true "in the field" failures, any device that works on WiFi can hop thru your cell phone for internet access. If diag device is Ethernet only, then just rent/buy a cheap internet hot spot device from RedPocket or Mint Mobile, or insert WiFi adapter between diag tool and cell phone.
When I watched my first documentary on the right to repair debate several years ago, one of the interviewees was a farmer who had to pay many thousands of dollars to transport a combine to his dealer, just to read the error codes off the machine. The repair ended up being a very minor thing, almost nothing in comparison to the cost of transport. These are the guys of which I was thinking in my earlier post.
I'd rather say the farmer didn't want to pay the JD Tech service charges to come to the field. So he chose to haul. Which he probably had the ability to do.
I in no way am making light of the frustration for the owner of the machine.