Kubota MX4700- Steering Locks Up when Loader Used

[EuropeanAM]

As requested, here's a picture of the tractor/loader/forks:

We're waiting on the BBB's final disposition (doesn't look good, since the dealer refuses to discuss the problem, and most recently told the BBB "no further correspondence will be addressed").

 

[ArtMech]

As requested, here's a picture of the tractor/loader/forks:

We're waiting on the BBB's final disposition (doesn't look good, since the dealer refuses to discuss the problem, and most recently told the BBB "no further correspondence will be addressed").

EuropeanAM,

Try to write a message to:

customersatisfaction@kubota.com

They helped even me, although I'm not a warranty machine user.

 

[MarkV]

I thought your response to the BBB was well written and stated your case clearly. I think I would take it, the Dealers response, the Field Reps response, the District Reps response and send it all certified mail to Kubota's corporate office. I would emphasize the very real safety issue, the fact that the Kubota reps say you have to work with the dealer and the fact that the dealer has said he will not work on your tractor. Then I would explain your lack of desire take legal action but if Kubota and the dealer will not help fix your new tractor, what other options do you have.

Kubota Tractor Corporation
Customer Satisfaction
3401 Del Amo Blvd
Torrance, CA 90503

Sorry you are having to go through this. None of it makes any real sense. My Kubota is 4wd and I use the FEL all the time in 2wd lifting more weight than you are.

MarkV

 

[ArtMech]

EuropeanAM,
Please keep us informed on the course of a subject.

 

[themichelob]

EuropeanAM--I don't understand what you expect the BBB to do. They have neither enforcement or punitive powers. The most they can do is give a business a bad rating. (Most don't care!) If anyone saw 20/20 a week or so ago, the had a very disappointing segment showing how BBB ratings are mostly based on the amount of dues a business pays--pay your $450.00 assessment, you get an "A" rating. Please take your issue higher up the chain of command with Kubota as suggested by others. I think you'll get resolution to your valid claim, and not waste time waiting for the toothless BBB. Regards, Mike

 

[jimmer2880]

I agree with themichelob

 

[EuropeanAM]

I agree with themichelob

As do I.

Sent email to customersatisfaction@kubota (one one other party there recommended by a member here). Was told I'd be hearing fromone in the SE Service Division soon (still waiting for the call more than a week later).

Really stinks.... nearly new piece of equipment and can't use it for 1/2 of it's intended use.....

 

[jimmer2880]

As do I.

Sent email to customersatisfaction@kubota (one one other party there recommended by a member here). Was told I'd be hearing fromone in the SE Service Division soon (still waiting for the call more than a week later).

Really stinks.... nearly new piece of equipment and can't use it for 1/2 of it's intended use.....

Did you call them back? I've been known to be a bit of a pain when someone isn't calling me back.

 

[J_J]

Most steering circuits have at priority type hyd circuit, that gives priority to the steering hyd. With good hyd pressure and flow, that cylinder should easily move both ways to the limit and back. There may be a shuttle valve or a pressure sensing device in the circuit sticking, limiting hyd flow to the cyl. A pressure gage in the steering circuit would give visual indication of where the trouble might be.

You can test the cyl by using a manual pump or aux hyd pump and see if it will work without and with a load.

 

[jinman]

Most steering circuits have at priority type hyd circuit, that gives priority to the steering hyd. . . .

J_J, the MX4700 has a dedicated 4.9 gpm pump for power steering. It is exclusive to the power steering system and does nothing else. The steering motor attached to the steering wheel normally has an adjustable relief valve. A pressure gage between the pump and steering motor could sure tell if the relief valve is the problem, but since the tractor is in warranty, hooking anything into the system gives Kubota a possible reason to void the warranty, so I would not recommend it. I'd demand they fix my tractor or return my purchase price.