Doc, I know you are documenting all the stupid things the sales man is telling you on this website for all of use to read, but I also hope you are documenting it to present to the Morton representative. When I run into issues I take such good notes that my lawyers are impressed. I hope you are doing the same. Each phone call or each meeting is documented with notes on a fresh sheet of paper, each sheet has a time the call/meeting started, who I talked to, how many times I got transferred, how long I was on hold, and what time the call/meeting terminated. I love to write down quotations that really sound bizarre because those are the ones the come back to haunt people later. One time I got deposed and the lawyer who called me in for the deposition got lost and was late, I sent her a bill for my time and then turned her over to a collection agency when she didn't pay (I am a jackass sometimes, but turning a lawyer over to a collection agency was pretty darn funny). Keeping good notes of times, events, and silly statements pays off in the long run. You obviously have your notes on TBN, but if you don't have good notes anywhere else, I would hope you would write down the TBN notes and present a copy of them, in a logical time format, to the Morton represntative.