Lineman North Florida
Veteran Member
- Joined
- May 12, 2008
- Messages
- 2,478
- Location
- LaCrosse Florida
- Tractor
- Farmtrac 360 DTC with FEL & John Deere 5093E with FEL ,Kubota SVL 75-2
It appears you're correct...
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This however does confuse my simple mind per the DIY series warranty...
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What's confusing is that it states that "State certified or licensed HVAC contractor not required for warranty on the DIY series unit". HOWEVER, it also states that the defective parts must be returned to the distributor through a registered servicing dealer for credit. The only way I can see a "registered servicing dealer" returning a part back for credit is if they are paid for their time somehow. But then who issues the credit on the part and to whom is the credit issued to? I don't know, do you have to buy the warranty part up front first?
When I filled out for the warranty after installing mine , I was curious how it would work so I decided to call the help line to see if a real person answered or if it was going to be a recording, much to my surprise a real person answered the phone and appeared to be pretty knowledgable about troubleshooting and A/C work in general, he told me that if I ever had a problem to just call them on the phone and they would walk me thru a series of test's to determine the problem if a code wasn't already showing what the problem was, so hopefully that's how it will work the day a problem comes up, I do know someone else who after several years had a problem with his and it was showing some sort of code and they sent him the replacement part and walked him thru the repair, with no questions asked. On a side note I have looked at several different brands and they all look like clones, if they didn't have the name stamped on them you couldn't tell one from another. Oh and I believe the registered servicing dealer is a company out of Kentucky and they handle all warranty issues on DIY Series and that's where the guy I talked to on the phone said he was.