Sigarms
Super Member
When I filled out for the warranty after installing mine , I was curious how it would work so I decided to call the help line to see if a real person answered or if it was going to be a recording, much to my surprise a real person answered the phone and appeared to be pretty knowledgable about troubleshooting and A/C work in general, he told me that if I ever had a problem to just call them on the phone and they would walk me thru a series of test's to determine the problem if a code wasn't already showing what the problem was, so hopefully that's how it will work the day a problem comes up, I do know someone else who after several years had a problem with his and it was showing some sort of code and they sent him the replacement part and walked him thru the repair, with no questions asked. On a side note I have looked at several different brands and they all look like clones, if they didn't have the name stamped on them you couldn't tell one from another. Oh and I believe the registered servicing dealer is a company out of Kentucky and they handle all warranty issues on DIY Series and that's where the guy I talked to on the phone said he was.
What you're telling me is that they don't have much market share per numbers in the US (think about it, on servicing "dealer" for all of he US calling one phone line). Been down that road...
It works out great, but if thry grow their market share, others may not be as lucky.
I know from the top mini split manufacturers in the US, homeowners who buy their own system and call in may not be so lucky.
So... Buy a mister cool and if you have a problem, call it in, and it's taken care of no problem. When it becomes a problem, don't complain.