New 4300 is dead! :-(

[Devildog]

Bob, Glad to here they found out what was wrong with your tractor. the suspense was killing me today.

J.M.III That was one smmoooth answer/w3tcompact/icons/smile.gif
______________________________________
Take care all, Jim

 

[Buck]

Now Bob,

You've got hundreds of people going without sleep. Can you please get us an update? After all, it is your mistress and it is valentines day...

Buck

 

[Bob_Trevithick]

<font color=blue>...You've got hundreds of people going without sleep. Can you please get us an update?</font color=blue>

Okay, here's the deal.. the baby is back safe and sound, although I just got home and haven't been able to try it yet.

They said the "Ignition Relay" up under the cowling failed. Not fault of mine, they say.

And I was misinformed when told the guy in the field wasn't able to start it. They said he did just jumper the thing, but they needed to order the part and make sure everything else was okay.. so easier to put it in the shop for a day or two.

So, a bad ignition relay. /w3tcompact/icons/eyes.gif

But, some good came out of this.. I learned not to back up after pushing down brush! (Even though that wasn't what caused this problem, it would have sure caused others if I hadn't learned.

So, all is well!! /w3tcompact/icons/smile.gif

Thanks very much for all of your help, folks!!!

 

[Egon]

Good to see you up and running.

Egon

 

[MikeH]

Hi Bob,

Whew !!! What a relief to see Jezebel is Up and running /w3tcompact/icons/grin.gif.

Just curious as to what the dealer charged you to pickup & deliver.

Take care
Mike

 

[Bob_Trevithick]

Mike,

<font color=blue>...Just curious as to what the dealer charged you to pickup & deliver.</font color=blue>

$70 /w3tcompact/icons/hmm.gif Seems to me that if the tractor fails, through no fault of my own, that warranty repair would include whatever it takes to get it working again. But John tells me this is standard, and the Deere dealer said he really had no choice. I think most car dealers require you to get the car to them on your own penny too, don't they?

Okay, no sense being /w3tcompact/icons/sad.gif about this, when I can be /w3tcompact/icons/smile.gif about having Jez back! /w3tcompact/icons/grin.gif

Bob

 

[cowboydoc]

Bob,
Every new car that I've had in the last 15 years has included roadside assistance with the vehicle. If it breaks down anywhere they come and tow it. I had the starter go bad in my truck last year and they came out and towed it in right from the garage. I think it stinks that they make you take it in or charge you to come out and get it if it's under warranty. I know they do it but I don't think it's right. All of them have the same policy, not just deere.

 

[Bob_Trevithick]

<font color=blue>...I think it stinks that they make you take it in or charge you to come out and get it if it's under warranty.</font color=blue>

That was kind of my reaction too. It's not my fault that the new, under-warranty, machine malfunctioned.. why should I have to foot the bill? Haven't I already given them lots of money?? If it had been my fault, that would be another story. But that's life. I just hope, as my wife said, that this thing doesn't turn out to be a lemon. But I know electronics can fail, and usually if they're going to fail they do it early on in their life span. So probably I'm fine. (Fingers crossed.) /w3tcompact/icons/smile.gif

 

[Anonymous Poster]

That would burn me up, especially since they already diagnosed it in your field! I would like to know what they would say if you told them to bring out the part instead of the trailer.

I bet it would have cost less to buy the part than to have them haul the tractor around. It's not like they don't make anything if they don't charge you for transport; Deere pays them for warranty work. I think it's greed, not good service.

 

[cowboydoc]

I totally agree with you. If the guy already dx. it in the field there was no reason to take it in. I would have a word with the service manager if I was you.

 

[Youare]

My Kubota had to go into the shop for a warrantee repair, while it was there I had them do the 50 hour service, hrs. early.

There was no charge for the ride to the shop, I live in the $75.00 pick-up fee ring. I was more than pleased.

Glad to hear your tractor is back home again.

Randy

 

[beenthere]

Seems we are picking on dealers again. They have to be paid for the work they do, or they will not stay in business. I want my dealer to stay in business.

Deere doesn't pay the dealer for anything other than the warranty work, which does not include transporting the tractor, I don't think. If someone buys a tractor 20 miles from the dealer, then hauls it 80 miles away and has a warranty failure, why would Deere pay to have someone bring it in from that distance?
Or for that matter, from the 20 mile distance either? What if it breaks down on the back 40 where it is difficult to get to, or impossible with a truck? Would the dealer have to bring the equipment necessary to remove it?
My dealer (so far) picks my tractor up for the two times I have needed warranty work. I like that and hope it continues if needed. But I don't expect it. Nor would I expect (and have never gotten) pickup and delivery for warranty work on any car or truck I have ever owned.

Also, the dealer already paid for someone to go to the site of Bob's crippled 4300. I also agree and think that the part should have been changed at the site.

I noticed at my dealer today, that there is a sticker that says warranty work doesn't include pickup and delivery. I don't know what it will go on, but my guess is the sticker is to avoid confusion when something is purchased.

Just my thoughts.

 

[Bob_Trevithick]

<font color=blue>...Also, the dealer already paid for someone to go to the site of Bob's crippled 4300. I also agree and think that the part should have been changed at the site. </font color=blue>

Well, two points I should add. One is that the dealer doing this work is not the one I purchased the machine from. The other is that I'm not entirely clear that they really diagnosed it completely in the field. Depending on who I talk to, it seems that they got it running.. but I'm not sure they knew exactly which part had failed. I think someone here mentioned that you can usually get a failed interlock system running by just jumpering, but that doesn't necessarily mean they know which part of the interlock system has failed?

I would think that if they could have avoided trailering it, they would have. The guy I spoke to said they were anxious to get it back to me both for my sake and because it was taking up precious shop space. My impression was that bringing it in wasn't really their first choice. The trouble is that each person I spoke to had their own little piece of the story, from what they had personnaly done or seen, but nobody seemed to have an overall picture of the sequence of events that actually transpired.

But.. they fixed it and got it back to me a day before they promised they would. I'm not angry at the dealer.. I think they did their best. I have mixed feelings about the fairness of the pickup and delivery charge, but I'll get over it. /w3tcompact/icons/smile.gif

BTW, the Ignition Switch Relay isn't a part of the interlock system, is it?

 

[forestcreature]

[referring to whether the ignition relay was part of the safety interlock system or not]

it would depend upon your position....

if you took the argument that the relay could not get power unless all of the other interlock components were set right, then you are thinking the relay is outside of that system.

if you took the position that the tractor will not start, then you should consider the relay as just another component of the interlock system, like the ignition key, seat switch, etc...

i personally would not include the ignition relay as part of the interlock system, but that is because i have used machines that did not have this function.

i consider the interlock as an evolution rather than a base function.

 

[BMW]

<font color=blue>I have mixed feelings about the fairness of the pickup and delivery charge, but I'll get over it.</font color=blue>

When I was shopping for my tractor both the Kubota and the Massey dealers said that their respective manufactures did not pay for transporting the tractor for warrantee work. Both thought this was unfair and stated that they would pick up and deliver on their own dime it the need arose. Luckily I haven’t had to find out if they were telling the truth but I believe they were. Both are long time family run businesses. NH and JD weren't as generous.

Later
Mark

 

[Hillbilly]

Its states in my JD manual that owner is responsible for payment of pick up for warranty work..I think JD could be a little more flexible,give a mileage limit before any charges are occured,something...but I know the dealership that repairs my JD 4400,will not charge me to come back and get the tractor if they fail to correct the problem 1st time.It all evens out for me../w3tcompact/icons/smile.gif

 

[unaka]

Just to weigh in here, my Massey dealer here in Murphy picks up and delivers on his own dime, too.
He's only been open, though, for a year and a half, and I think he's trying to establish some
good will here in the community. He sure seems to be selling a lot of tractors.

Unaka