Not a happy Kubota owner

[Dargo]

Is that your John Deere in one of the pictures?

Yeah, but it's far too small to dump into this yard cart.

Here is a pic of the same tractor with R1's on it along with Kubota. I feel that I can speak about the difference between JD and Kubota's customer service without bias. Want a pic with one of my Gators in it too?

 

[pappy19]

Interesting thread. I have a 900 with 150 hours of no problems of any kind except for the leaky fuel cap. I am working on a big pipeline project in the mountains of Utah and the contractor purchased 2 900's and now has 510 hours on each of them. He had done nothing to them except regular maintenance. He did add the snorkle air cleaner. His men run those things maxed out everywhere they go. The contractor hauls men, fuel, equipment, whatever at 5,000 feet up to 7,000 feet elevations with no problems. He says the trick is to learn how to use the hand throttle to keep the RPM's up. He says that those 900's are the best investment he has made for his construction project and couldn't have done as well without them.

 

[MessickFarmEqu]

I am sure i have posted this before... but I'll say it again. Kubota, New Holland, Deere... whoever IS NOT structured to handle direct customer problems. If you have an issue, you need to be working though a dealer. If the manufacturer does get involved it happens by our doing. Its nearly impossible for a customer to get intouch with field territory reps. Its the dealers job to provide customer service. If your getting poor service, its the dealers fault.. not the manufacturer. Its not their job. There is no one there sitting waiting to take care of you.

 

[TOMMYHPX4X4]

i totally agree 1000 % it's not the manufactures fault if the dealer is lazy.there are two john deere dealers that are within 25 miles of each other where i live . now i went to one of them where i bought my hpx to get help in finding a tool to take off my clutch. they wouldn't even so much as talk to me . well they talked to me they even showed me the tool but told me they couldn't loan it to me or tell me what size threads it had so i could buy one but they did tell me they sold for 45.00. i offered to buy that tool they had from them for 50.00 and they said NO!!! so i went to the other dealer that is closer to my house"sunshine equipment" and they sat there it must have been over an hour trying to help me out then a mechanic walked in and he took out his folder with all the shop manual cd's on it and popped it in and walla it told him what size the bolt was he then checked it out and come to find out the bolt that you need to remove the clutch is the same as the lug nuts so they sold me a bolt for i think it was 2.00 after a few hours of helping me out . and they didn't even sell me my hpx the other store did. but ever sinse then i always go to them for parts and if i do get another deere it will be from them "maybe" they do have some high prices on their units.

I am sure i have posted this before... but I'll say it again. Kubota, New Holland, Deere... whoever IS NOT structured to handle direct customer problems. If you have an issue, you need to be working though a dealer. If the manufacturer does get involved it happens by our doing. Its nearly impossible for a customer to get intouch with field territory reps. Its the dealers job to provide customer service. If your getting poor service, its the dealers fault.. not the manufacturer. Its not their job. There is no one there sitting waiting to take care of you.

 

[TWO GUNS]

Don't know about the northern states, but down here in the south >>>>>
SERVICE IS KING !!! PERIOD !!!

I've alway said that a good dealer is half of the game !!!!

 

[Dargo]

Well, Mr. Messick, I'll beg to differ if you don't mind. My dealer has gotten Kubota field reps and regional managers in contact with me and they have been completely and totally worthless whereas JD was the total opposite. I really like Kubota, I really do, but Kubota's own manufacturers representatives drove me to buy JD this last time. Kubota is completely unresponsive. My dealer is embarrassed at how pathetic Kubota has been at addressing my issues. He went out of his way to let me know that he completely understands why I bought JD over Kubota this last time and is rightfully concerned that I may not buy another Kubota UTV again no matter how well I feel they are designed and built. When Kubota fails to recognize that it is their customers, who spend their hard earned money with them, that keeps them in business, they are destined to start a downward spiral. Hopefully Kubota management hasn't taken a page out of Farmtrac's management book!

 

[riptides]

Just catching up here.....

It could also just be a person issue within the K corporation. Every business has a hero, you just have to find someone willing to do the right thing. Too bad your issue led to a sour experience, I agree with taking your money elsewhere.

Ultimate customer satisfaction should be the end goal of business. Especially when it comes to a regional managers attention. Don't you think?

-Mike Z.

 

[coobie]

Well, Mr. Messick, I'll beg to differ if you don't mind. My dealer has gotten Kubota field reps and regional managers in contact with me and they have been completely and totally worthless whereas JD was the total opposite. I really like Kubota, I really do, but Kubota's own manufacturers representatives drove me to buy JD this last time. Kubota is completely unresponsive. My dealer is embarrassed at how pathetic Kubota has been at addressing my issues. He went out of his way to let me know that he completely understands why I bought JD over Kubota this last time and is rightfully concerned that I may not buy another Kubota UTV again no matter how well I feel they are designed and built. When Kubota fails to recognize that it is their customers, who spend their hard earned money with them, that keeps them in business, they are destined to start a downward spiral. Hopefully Kubota management hasn't taken a page out of Farmtrac's management book!

I will also find out next week how good Kubota customer service is.I have had my local dealer replace my drive shaft on my 2006 RTV 900 two times,it still has one **** of a rattle after two replacement shafts,it is headed to the dealer again next week for another shaft.Other than this problem I want to say my RTV 900 is one heck of a machine that has been flawless,besides this darn rattleing drive shaft.

 

[coobie]

I am sure i have posted this before... but I'll say it again. Kubota, New Holland, Deere... whoever IS NOT structured to handle direct customer problems. If you have an issue, you need to be working though a dealer. If the manufacturer does get involved it happens by our doing. Its nearly impossible for a customer to get intouch with field territory reps. Its the dealers job to provide customer service. If your getting poor service, its the dealers fault.. not the manufacturer. Its not their job. There is no one there sitting waiting to take care of you.

I find this very sad,what happens if you have a crappy dealer?Some dealers just want to sell you a product with no service after the sale.Why should it be so hard for the customer to get in touch with a field rep?Why in the world would Kubota corp. be so far removed to get a customer service is beyond me?I totally disagree its the dealers fault,it is Kubotas job to take care of there customers if there dealers cannot.I would also fire that dealer on the spot if I was Kubota if they cannot meet expections to be a dealer.

 

[Old Coot]

I was able to contact Kubota about the brackets on my hydrulic tank breaking and a rep called me and took care of the problem. This is the site I filled out the form to get hold of them.
https://www.kubota.com/f/secure/contact_prtvtract.cfm?