order issues with Everything Attachments, hope I'm wrong

[Recoveryhill]

I've been in the metal fabrication business and schedules can sometimes be the toughest part to manage. EA is a small business and they depend on a number of suppliers for raw and processed materials. Add to that a busy time of year and problems can happen. When responding to a late delivery it is oh so easy to tell the customer what you hope will happen but sometimes doesn't. It feels honest because you honestly hope to get it out but when it doesn't happen you have egg on your face. Been there...done that. You have to run lean and mean to hope to make a profit which eliminates having everything in stock, ready to ship.

I have purchased three items from Everything Attachments, each order was shipped on schedule and the tools were top quality.

 

[check 6]

First, for those that asked, I will not go into the details on the problem I had as I feel that is private. I will tell all that Ted kept his promise and yesterday I got a tracking number that my aerator is on its way and will be her Tuesday. GREAT> Now i will keep my word and this afternoon order something else I need from them. At my age and having worked all my life , I know mistakes can happen and good people acknowledge them and work to correct the issues. Ted, in my book is one of those good people.

In response to "Recoveryhill", Inventory control of raw materials is a never ending problem and sometimes shortages occur, especially when business is good. Again Ted was up front with me on this and has thus earned my repeat business.

 

[J F]

Good to hear, and it seems as if this what happens with EA if there is a problem (at least from reading these forums)...they make things right. Always nice to hear.

 

[crazyal]

I've read a couple of EA mistake threads and it seams like they try their best to make things right. I don't know if I would want to be in the attachment business. You have to balance your slow time building what you think you can sell with how much room you have to store the items before they sell and how much money you can tie up waiting until spring comes. Then spring hits and everything you have starts flying off the shelf. On top of that you're best guess as to what will sell the least so you built less of them was wrong and you quickly sell all your stock. Now you have your workers building as much as they can as quick as they can to fill orders. Not saying this is what happened and having too much work is better than not enough but things do happen.

 

[RunninOnEmpty]

I would like to patronize them as I've never heard anything bad about them...But I've always been able to find quality products for less money..

My thoughts exactly.

 

[sixdogs]

I know nothing about the company mentioned but in general any company should not charge your credit card until the item ships. Maybe if agreed to in advance. I'm too cautious but if I had a couple unexplained and unexpected shipment delays I would cancel the order and payment and just move on in life.

 

[rshrimp]

I recently placed an order for a wicked grapple and a 3rd function kit. While they did charge my CC right away, they also shipped the 3rd function kit right away and informed me that the buckets are built to order and would be 2 weeks. It has not been 2 weeks yet. I already have the kit installed and it was very easy and well thought out. Hoses were the right length and all connectors were correct for my tractor. EASY! Not cheap but painless which is what I was after this time. I found the need to speak with Rick on several occasions during the process and he was always both reachable and knowledgeable. Could I have found a cheaper solution???? Yes, but so far, I am happy. I will update this happiness when I get a bucket!

 

[unbidden]

I've had good luck with EA in the past; I'm interested to know which aerator you purchased?

 

[Kioti Tom]

My Wicked Grapple took longer than was expected by both me and EA. They have had such a heavy order load
they were busy trying to keep up and for me, they ran out of actuators before their reorder showed up. Even
Manufacturers can have problems with their supply line. My grapple was built waiting on the actuators. Once
notified that it was shipped, I had it the next day. Can't argue about that.:thumbsup: I am trying to figure what to
order from them next.

Tom

 

[mikehaugen]

I am really surprised EA hasn't chimed in yet, they seem to do that every time a thread like this pops up.