Well, about 6 months ago I said I'd contact the company with the issue with one of my two LockNLube couplers. To review, one works great and is a wonderful product that works exactly as described, the other has a tendency to slip off about half the time. With winter, and farming in full stall, I finally took the time to follow up.
Called their toll number and I believe the owner answered to provide customer service. What a great guy! Very easy to talk with.
We had an extended discussion about the isolated issue and possible causes. The problematic coupler is an old style and the newly designed style has replaceable jaws and seal. In fact, new purchases come with a spare set of jaws and a new replacement seal included. The old style, like mine, can't be repaired or disassembled. In my opinion you'd have to do some serious greasing over many years before the coupler would need service.
Anyway, the customer service of this company is top-notch. If the slightest problem might arise, I am totally confident that it will be made right with a phone call.
For those of you still on the fence about this product, you might try giving it a go. They now even have a 30-day free trial and will reimburse $3 for postage if you decide to send it back. I'd bet you'll keep it.
LocknLube grease gun coupler ends greasing frustration.