Sears/Kmart quickly disappearing

[Oldoak]

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Sears could also I'm thinking become an outlet for Snap On, Mac, etc.
I bet it would save Sears.

Are you kidding?

No way are the majority of Sears shoppers going to pay the ridiculously high prices for Snap On, Mac, etc. May be all right for the professional mechanics but not for the average weekend farmer and home owner.

 

[CobyRupert]

Recently needed to replace a part on an old Charbroil gas grill and the part was listed at Charbroil and other places as discontinued/not in stock. The only place that seemed to have it in stock and available to ship in a reasonable one week time was 'SearsPartsDirect' online and even had the original Charbroil part number. I figured this was an NOS part in their 'warehouse', thus the availability. Twenty days later nothing to indicate shipment, so I check the order status and it states, 'status from supplier is not yet available'. So not a stocked part and they probably won't be able to get it since it is discontinued.
Called their customer service to cancel order and got a girl with a heavy accent (guaranteed not in US). She supposedly did her thing to cancel the order and said I'd get an email the following day to confirm the cancellation. Now 5 days later no email or any indication of a refund. Next step will be going through the credit card company.
I found through a Google search that others are having similar issues with Sears, both with returns and refunds.
The final days of Sears are drawing near......... stay away.

Hint: First step should be to go directly to credit card company to cancel. Do not bother with Sears to cancel your Sears order. They very politely lie and will give you run around for weeks.

Yep. I could tell stories!! Buying installation that never shows up, literally spending hours cancelling. Bureaucratic nightmares, customers systems are designed to be futile, hang up, or give you the run around until you get frustrated and quit. They make promises that never happen, then you get to call and start over....with same results.
Parts online use to be good, now they take your order when they DON"T have the part, and you waste weeks of false promises and trying to get refund.
They're the worse!!

It's a shame. but Good Riddance!

 

[Gale Hawkins]

Are you kidding?

No way are the majority of Sears shoppers going to pay the ridiculously high prices for Snap On, Mac, etc. May be all right for the professional mechanics but not for the average weekend farmer and home owner.

Sears just did not make the Amazon curve in the road so just is another wreck that is going to be expensive to clean up I expect. The slow death boggles my mind. I do not see them having a chance of morphing into a web based company.

 

[rekees4300]

Sear's employees know they're on a sinking ship. Their motivation is finding a life boat (aka new jobs). Customer service is an irrelevant annoyance.

 

[HillStreet]

I shopped at Sears as my number 1 go-to store for decades. Now in my 60s, I will go to Amazon first and the goods I am looking for will be on my porch in two days. However, one of my favorite childhood memories is reading the Sears Christmas catalog.

 

[Gale Hawkins]

I shopped at Sears as my number 1 go-to store for decades. Now in my 60s, I will go to Amazon first and the goods I am looking for will be on my porch in two days. However, one of my favorite childhood memories is reading the Sears Christmas catalog.

It is like coming home some days and it looks Santa Claus came.

 

[Snobdds]

Eddie Lampert, the CEO, should be fired and indicted for fraud for treating SEARS as a tax hedge for his Hedge fund. He just wanted the super valuable real estate holdings that sears had. He put the real estate holdings as collateral and then loaned SEARS working capital from his hedge fund. Once sears folds, all that collateral will be transferred to his hedge fund.

There is a special place in **** for him. It's all legal, but just look what he destroyed to get what he wanted.

 

[2manyrocks]

I agree with the earlier poster that it is ironic that Sears grew from its catalog mail order business into its brick and mortar retail business, but apparently didn't adapt quickly enough to changing competition from retailers like Harbor Freight, Home Depot, and Amazon. I used to buy Craftsman tools, but it got to where Sear's tool pricing was higher than Home Depot. If all I needed was a cheap tool to get by, then there was Harbor Freight. And now, Harbor Freight has retail stores in the larger towns close to me where Sears has closed theirs.

 

[KubotainNH]

I used to buy Craftsman tools, but it got to where Sear's tool pricing was higher than Home Depot. If all I needed was a cheap tool to get by, then there was Harbor Freight. And now, Harbor Freight has retail stores in the larger towns close to me where Sears has closed theirs.

Higher priced tools that were weaker in quality and no longer made in USA. A few years back I started buying NOS Craftsman tools on E-bay instead of from the store. Those are harder to find now.

 

[Fuddy1952]

Are you kidding?

No way are the majority of Sears shoppers going to pay the ridiculously high prices for Snap On, Mac, etc. May be all right for the professional mechanics but not for the average weekend farmer and home owner.

I agree, but my point was IF Sears stores were everywhere like they used to be, it would be the convenience of the professional able to get something they need. Also, a lot of young people are all about image, which is why large expensive homes, cars, etc. are so "impressive".
I would bet money if Sears were like that (I'm sure it's too late)...lots of guys would pull the trigger and buy a Snap On tool set...especially financed, along with as others said follow the Amazon example.