Service Bulletin: "FC6187-Hydrostat Pedal Returning to Neutral
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wrangler6831
Silver Member
- Joined
- Dec 1, 2004
- Messages
- 236
- Location
- WV
- Tractor
- 2- 65 M-F, 6245 Zetor /loader, GC2600 M-F /loader, BX24 Loader/BH
This is always a source of contention. If a dealer does transport for their dime you have a GREAT dealer that is making A LOT of money some how. That being said just take it to them, let them fix it and have it over with. Is Chevrolet towing cars to the dealer to have the ignition switched replaced? No and Im sure the profit margin on a new car is quite a bit more than it is on a new tractor. I fell its petty things like these that drive the smaller dealers out of business.
boutym
Silver Member
No chance I guess that the small dealers that go out of business do so because of poor customer service and shoddy maintenance. There are some that shouldn't have been in business in the first place, mine being one of them.
boutym
Silver Member
There are a few things you've said that don't apply to my situation. First, the machine could not have been properly prepped at the dealer before delivery, therefore I should not be responsible for transport costs to repair. It should not have been delivered in this condition to start with. Second, to my knowledge the cars with ignition issues can still be driven to the dealer for repair. Perhaps not all, but most.
I will also add that out of all the grease fittings on my tractor, only two will readily accept grease. The rest are a bear to get grease into, or won't take it at all. A few of them I've replaced myself, but since the majority of them are faulty, I decided to battle with the dealer to have them replaced under warranty. The dealer wants me to transport for this work, which again I should not be responsible for because this is a dealer prep issue. They power wash the machines before delivery, so is someone going to tell me that they don't grease thing thing after the wash or to ensure grease is present? They should have found the bad fittings before delivery.
Lastly, when I bought the machine I was told the dealer would transport at no cost during the warranty period, yet they have since gone back on this promise. They did transport once to correct a faulty valve with the backhoe and again washed the machinie before returning it. Did they not attempt to grease it? I'm of the opinion that their free transport was revoked when they found that they may need to make multiple trips, trips I might add that would not be necessary had they done their part to make sure the machine was sound to begin with.
wrangler6831
Silver Member
- Joined
- Dec 1, 2004
- Messages
- 236
- Location
- WV
- Tractor
- 2- 65 M-F, 6245 Zetor /loader, GC2600 M-F /loader, BX24 Loader/BH
You never mentioned the grease fitting in your initial comment, which like you, I agree should have been caught in the pre-delivery. As for the service bulletin, it requires the dealer to remove and add some things on the outside of the Hydo transmission. This issue would not have been caught on pre-delivery and was only made available after about a year or so of production.
My tractor even came with a warning sticker right between your legs that states PICK-UP and DELIVERY is the responsibility of the customer. Since this issue is a SERVICE BULLETIN and not a RECALL that makes it elective and not mandatory. So its on the customer to decide if they want to have the service completed on there tractor.
As for your comment on the small dealers, your correct that some shouldn't be in business. But the local one I deal with would only sell maybe 5 or 6 big tractors a years in a community of around 5000. So I didn't expect them to send a mechanic out to pick up my tractor and then return it for free. In some cases it would take them a full day to drive out and pick up a tractor as we are not inundated with dealers every few miles. The next nearest MF dealer for me is a 45 minute one way drive so I'll gladly take it to them.
My tractor even came with a warning sticker right between your legs that states PICK-UP and DELIVERY is the responsibility of the customer. Since this issue is a SERVICE BULLETIN and not a RECALL that makes it elective and not mandatory. So its on the customer to decide if they want to have the service completed on there tractor.
As for your comment on the small dealers, your correct that some shouldn't be in business. But the local one I deal with would only sell maybe 5 or 6 big tractors a years in a community of around 5000. So I didn't expect them to send a mechanic out to pick up my tractor and then return it for free. In some cases it would take them a full day to drive out and pick up a tractor as we are not inundated with dealers every few miles. The next nearest MF dealer for me is a 45 minute one way drive so I'll gladly take it to them.
boutym
Silver Member
Mine is a 2013 model, so whatever was covered by the bulletin should have been incorporated into this model year. 'Should have' is the key phrase there. Second, the dealer told me during the sale they would transport at no charge during the warranty period. That was until it came time to transport a second time and then the story changed. Additionally, I saved them at least 2 transports that were within the one year free transport period they are now claiming they told me.
Regardless, it's a matter of customer service and the neutral issue is secondary to the fittings. My initial complaint was the fittings and that is where the whole refusal to transport started. There is far more to the relationship that in my mind warrants some good faith on the part of the dealer, but really doesn't matter much at this point because I won't do business with them again. I got a call from AGCO yesterday expressing an interest in why I was making so much noise about it and they are looking into acceptable remedies.
Regardless, it's a matter of customer service and the neutral issue is secondary to the fittings. My initial complaint was the fittings and that is where the whole refusal to transport started. There is far more to the relationship that in my mind warrants some good faith on the part of the dealer, but really doesn't matter much at this point because I won't do business with them again. I got a call from AGCO yesterday expressing an interest in why I was making so much noise about it and they are looking into acceptable remedies.
boutym
Silver Member
AGCO has finally agreed to cover transport costs and to a dealer other than the one where I purchased the machine. I refused to work with the original dealer, who has given me ample reason to distrust them at this point.
boutym
Silver Member
Well, all seems to be well. AGCO rep got the tractor hauled to a different dealer and they took care of all the issues, plus a few they found themselves. They also cut me a deal on loading the tires I couldn't pass up. Proof positive that when you make a good argument for correcting a dealer's poor service and keep hammering away you'll usually end up with a positive result. Zero cost to me, as it should be.
boutym
Silver Member
So things are good and things are bad so far. Tractor was transported at no cost to me and some things were done. Loader bolts were lock tighted, a leak at the loader quick disconnects fixed, a couple of grease fittings were fixed and some adjustments made to the fwd/rev linkage. Tractor comes to a dead stop when going forward and pedal is released, but reverse still creeps when the pedal is released. Rep brought a disassembled hydro unit to show me what he thinks this will forever be the case. He said that since the swash plate doesn't ride on needle bearings like the bigger tractors the return spring is the only thing bringing the pedals back to neutral and if there's a significant enough loading on the swash plate it doesn't move as easily with only spring tension. He did tighten up the spring some and it did improve, but it does still move after the pedal is released. AGCO rep stated he would provide documentation that this is to be expected and is normal operation, although I haven't seen this yet. He is said he would send me a spare return spring. Haven't seen that yet either.
While they did also cover the labor to Rimgard the tires if I paid for the juice, my rearward facing utility lights were damaged when someone folded the ROPS. We don't know if it was the transport company or the dealer that the tractor was taken too, but the rep stated he would replace the lights. However, he said the lights had to come from AGCO and AGCO doesn't sell the type of lights I have installed. We're still 'discussing' this aspect.
While they did also cover the labor to Rimgard the tires if I paid for the juice, my rearward facing utility lights were damaged when someone folded the ROPS. We don't know if it was the transport company or the dealer that the tractor was taken too, but the rep stated he would replace the lights. However, he said the lights had to come from AGCO and AGCO doesn't sell the type of lights I have installed. We're still 'discussing' this aspect.
