Starlink

[JRH02]

It's good to be able to forget things.

 

[Eagle1]

It's good to be able to forget things.

becomes easier every year.....

 

[BigBlue1]

That is a perspective and worthy of consideration. But we aren't talking about AI in general, we are talking about Starlink. If I can say this without ruffling feathers my broken Gen1 dishy was much more confusion with multiple humans who didn't read context in previous communications. That really ticked me off: it was right there, if they looked. But they didn't. So every message had to have context so things didn't go sideways because many humans have a short window.

Unless it is my wife and she remembers stuff before I married her and everything in detail. Your mileage may vary. I am blessed with a very short memory. Except for some things.

You mentioned you got an answer from Grok, which isn't even Starlink Support's chatbot (may have the same tech, but X's Grok is not Starlink's AI support chatbot). So it would appear to me "we" are talking about AI chatbots in general. Everything I said above is entirely applicable to Grok's potential knowledge of Starlink, even moreso than if you had gotten your answer from Starlink's support bot. AI training models don't typically update data (in a comprehensive "evolve my learning as something new changes" manner) in a short period of time. I'm just saying that it isn't surprising that you got the answer you got and it will not be surprising that it is not accurate. Nothing I said claimed that human support agents are a better solution... They often really suck too. I'm just telling you from a technical perspective why what Grok told you is likely to be inaccurate.

My entire company's 60K+ IT staff is being heavily trained on AI and has been for much of the last year, so I do have some real world perspective to share here. Now I could certainly be proved wrong here about whether Starlink will back out of price increases, but I'll wager a bottle of good whisky that my assessment pans out.

 

[rontaki]

You mentioned you got an answer from Grok, which isn't even Starlink Support's chatbot (may have the same tech, but X's Grok is not Starlink's AI support chatbot). So it would appear to me "we" are talking about AI chatbots in general. Everything I said above is entirely applicable to Grok's potential knowledge of Starlink, even moreso than if you had gotten your answer from Starlink's support bot. AI training models don't typically update data (in a comprehensive "evolve my learning as something new changes" manner) in a short period of time. I'm just saying that it isn't surprising that you got the answer you got and it will not be surprising that it is not accurate. Nothing I said claimed that human support agents are a better solution... They often really suck too. I'm just telling you from a technical perspective why what Grok told you is likely to be inaccurate.

My entire company's 60K+ IT staff is being heavily trained on AI and has been for much of the last year, so I do have some real world perspective to share here. Now I could certainly be proved wrong here about whether Starlink will back out of price increases, but I'll wager a bottle of good whisky that my assessment pans out.

Now the AI support bots just have to learn a thick accent, then we won't know the difference.

 

[grsthegreat]

AI generated info is always wrong. I asked when a certain model huskvarna mower model was made….the stupid ai said 2016-2019. My mower with same model number is stamped 2004.

 

[grsthegreat]

Starlink Hikes Prices for Nearly 3 Million US Customers. Just One Plan Escaped

Starlink says the price increases will support ongoing improvements to its network.

www.cnet.com

 

[Shawn T. W.]

I just got this in my email ...

Then I checked the previous email about the heads up ... It starts next month ...

 

[Eagle1]

You mentioned you got an answer from Grok, which isn't even Starlink Support's chatbot (may have the same tech, but X's Grok is not Starlink's AI support chatbot). So it would appear to me "we" are talking about AI chatbots in general. Everything I said above is entirely applicable to Grok's potential knowledge of Starlink, even moreso than if you had gotten your answer from Starlink's support bot. AI training models don't typically update data (in a comprehensive "evolve my learning as something new changes" manner) in a short period of time. I'm just saying that it isn't surprising that you got the answer you got and it will not be surprising that it is not accurate. Nothing I said claimed that human support agents are a better solution... They often really suck too. I'm just telling you from a technical perspective why what Grok told you is likely to be inaccurate.

My entire company's 60K+ IT staff is being heavily trained on AI and has been for much of the last year, so I do have some real world perspective to share here. Now I could certainly be proved wrong here about whether Starlink will back out of price increases, but I'll wager a bottle of good whisky that my assessment pans out.

Per Starlink
Chat: Start a chat to get instant help from our Grok-powered assistant or create a ticket

Would it not be weird for Starlink to use another AI to power their chatbot? SpaceX acquired Elon Musk’s AI venture, xAI, to merge satellite internet, rockets, and artificial intelligence into a vertically integrated ecosystem. The merger aims to develop space-based AI compute using solar-powered orbital data centers and integrates xAI's "Grok" chatbot technology directly into Starlink’s consumer-facing services and infrastructure

I could well be wrong who knows...

 

[ponytug]

Per Starlink
Chat: Start a chat to get instant help from our Grok-powered assistant or create a ticket

Would it not be weird for Starlink to use another AI to power their chatbot? SpaceX acquired Elon Musk’s AI venture, xAI, to merge satellite internet, rockets, and artificial intelligence into a vertically integrated ecosystem. The merger aims to develop space-based AI compute using solar-powered orbital data centers and integrates xAI's "Grok" chatbot technology directly into Starlink’s consumer-facing services and infrastructure

I could well be wrong who knows...

Yeah, well, there's a long story around Musk, SpaceX, xAI, and data centers, but yes that conglomerate is using grok. An amusing/horrifying read, if you are interested in that sort of thing.

In my limited experience, it has gotten better. The last time I tried it, it did figure out in two queries that, "yes, Virginia," I did need a human. Not that the human CSR was able to fix it, but the issue is in a mysterious queue awaiting a higher powered CSR.

All the best, Peter