well - sent a leeter to the head honchos of husqvarna

[Coyote machine]

I have a Husky AWD R322T articulating mower with Combi 103 deck. It came from the factory with the front transaxle having a big gob of white silicone stuffed at the axle shaft to attempt to stop a leak that 'quality control' at the factory must have decided to cover up and get it out the door to the retail customer: Me, and then I was supposed to deal with it under warranty.
I did. My dealer had never sold this model Husky prior to my buying one; they got me a new transaxle and replaced it under warranty no questions asked. I'd never bought anything from this dealer prior to the mower, and they gave me a decent price on it and served me well with the warranty issue.
I was amazed to see the silicone when I discovered it, while trying to figure out why the fluid kept dropping in the holding tank. It seemed and still does very lame to deliver something so obviously defective to the retail customer, but they must have some rationale for doing things this way. Guess it's easier to kick it out the door and deal with it later, under warranty?

 

[Deere Dude]

I have a Husky AWD R322T articulating mower with Combi 103 deck. It came from the factory with the front transaxle having a big gob of white silicone stuffed at the axle shaft to attempt to stop a leak that 'quality control' at the factory must have decided to cover up and get it out the door to the retail customer: Me, and then I was supposed to deal with it under warranty.
I did. My dealer had never sold this model Husky prior to my buying one; they got me a new transaxle and replaced it under warranty no questions asked. I'd never bought anything from this dealer prior to the mower, and they gave me a decent price on it and served me well with the warranty issue.
I was amazed to see the silicone when I discovered it, while trying to figure out why the fluid kept dropping in the holding tank. It seemed and still does very lame to deliver something so obviously defective to the retail customer, but they must have some rationale for doing things this way. Guess it's easier to kick it out the door and deal with it later, under warranty?

My guess would have been the lowly line mechanic saw the problem and did the fix on his own because it is easier than changing the transaxle. Besides, silicone fixes darn near everything.

I am sure a fix like that wouldn't be the companies policy.

 

[zzvyb6]

Need some clarification here: 8 hours on the machine, issues at 3 hours, then 4 hours old, owned other husky junk, etc.

You bought a used machine? problems at 3 hours but you keep going for at least an hour? Dissatisfied with husky then bought another husky ? This is not making any (common) sense to me.

You got a deal, you worked the deal, it looks like your used deal 'backfired'. The causes of backfiring are well known to users with that much experience working with engines. Sorry, but it sounds like abuse, ignorance, carelessness, or worse, or all of the above IMHO.

I buy only used machines, look, listen and watch for problems, grease and clean them, don't overload them, replace worn parts before a chain reaction occurs, sharpen blades, use good fresh fuel and blow out air cleaners. ALL my machines are good to go.

I have a neighbor who buys something (lowest grade of machine, car, mower, drill, saw, etc), gets it delivered and runs it until it fails, then complains about the product, brand, dealer and color. But at least he never buys that brand again.

I don't write letters. I check stuff out before I buy, even at Salvation Army...

 

[BlackOps]

it was a brand new machine. many of you people just cannot read. sorry i ever started this thread. outta here.

 

[Coyote machine]

My guess would have been the lowly line mechanic saw the problem and did the fix on his own because it is easier than changing the transaxle. Besides, silicone fixes darn near everything.

I am sure a fix like that wouldn't be the companies policy.

Some 'fix'. Company policy, ought to be to pull a defective/leaking transaxle before the mower gets shipped to the retail customer. The company doesn't save anything having to ship out and pay to have it replaced by the dealer Great quality control policy there?!:confused2:Lowly line machanic should get fired for dumb azz move.

Need some clarification here: 8 hours on the machine, issues at 3 hours, then 4 hours old, owned other husky junk, etc.

You bought a used machine? problems at 3 hours but you keep going for at least an hour? Dissatisfied with husky then bought another husky ? This is not making any (common) sense to me.

You got a deal, you worked the deal, it looks like your used deal 'backfired'. The causes of backfiring are well known to users with that much experience working with engines. Sorry, but it sounds like abuse, ignorance, carelessness, or worse, or all of the above IMHO.

I buy only used machines, look, listen and watch for problems, grease and clean them, don't overload them, replace worn parts before a chain reaction occurs, sharpen blades, use good fresh fuel and blow out air cleaners. ALL my machines are good to go.

I have a neighbor who buys something (lowest grade of machine, car, mower, drill, saw, etc), gets it delivered and runs it until it fails, then complains about the product, brand, dealer and color. But at least he never buys that brand again.

I don't write letters. I check stuff out before I buy, even at Salvation Army...

Read much, evidently not! Brand new mower, duh!:confused2:

it was a brand new machine. many of you people just cannot read. sorry i ever started this thread. outta here.

Yep, can't argue with the dumbazzes not reading what you wrote....:confused2:
Don't go away, yet. We, those of us paying attention might be able to help you resolve this. I know I gave you good advice, so why not follow it to a good conclusion for you and your machine?:confused3:

 

[zzvyb6]

I read it very well. It has 8 hours on it, problems began at 3 hours. So he ran it for 5 hours with problem(s). Maybe overheating, etc.

Then he says " **** it is 4 hrs old. just turned 8 hrs and always having issues big time. ..." So it's 4 hours old but has 8 hours on it.

What's long and hard on a thread writer ? 3rd grade.

 

[Deere Dude]

Some 'fix'. Company policy, ought to be to pull a defective/leaking transaxle before the mower gets shipped to the retail customer. The company doesn't save anything having to ship out and pay to have it replaced by the dealer Great quality control policy there?!:confused2:Lowly line machanic should get fired for dumb azz move.



Read much, evidently not! Brand new mower, duh!:confused2:


Yep, can't argue with the dumbazzes not reading what you wrote....:confused2:
Don't go away, yet. We, those of us paying attention might be able to help you resolve this. I know I gave you good advice, so why not follow it to a good conclusion for you and your machine?:confused3:

Aren't we the intellectually privileged one.

 

[quicksandfarmer]

Having dealt extensively with Husqvarna-Electrolux I can say that they have a problem with their corporate culture and don't value their customers.

My suspicion is that dealers are put in a difficult position because H-E doesn't support them either.

I have to apologize to the good people at Husqvarna. H-E spun off Husqvarna and Electrolux into separate companies a few years ago. My experience is with Electrolux. I can't speak with firsthand experience about the culture at Husqvarna.

 

[Teachu2]

Aren't we the intellectually privileged one.

Enough so to know not to send a leeter!:laughing:

 

[Coyote machine]

Aren't we the intellectually privileged one.

Hard to say; whose the 'we' here? You got a mouse in your pocket?