What is Everything Attachments thinking?

[LD1]

That's good to know. I am in the market for a rototiller and a cultivator. I was also considering buying from EA.

Before you or any of the other people in this thread who said they were "on the fence" make any rash decisions, you need to read this thead http://www.tractorbynet.com/forums/...achments-weekend-customer-service-thread.html

 

[JoeBuyer]

I am a big fan of EA

 

[LD1]

I am a big fan of EA

ME too:thumbsup:

I am not a customer, so cannot comment on any of that. But seeing the videos, and seeing what they do for us here on TBN, if I ever decide to buy a new implement, it would certainly be from them. I just have too much fun buying old equipment for 1/20th the cost and fixing it back up

 

[murphy1244]

A whole lotta nuttin.

 

[rider0]

Here's what I said on the other thread:

I finally tracked down Ted over at Everything Attachments (he's a busy guy, keeping production going on EE's ever expanding line of attachments) and talked to him for a bit.

It turns out that we may have had a little miscommunication going on since he's not a big typist and has someone else type up his responses to email/forum correspondence. I treated the emails to be a verbatim transcription of his response, which was not the case.

Ted also let me know that if I felt I had a functional problem with the implement, he'd have it shipped back to EE and he would ship me out a replacement.

I think Ted's comments went a long way towards establishing EE's commitment to quality and post-sale customer support.

 

[mjncad]

It does bind a bit as you are getting at. The cat1 lower link pin is 7/8". The implement hole is drilled 0.050" overbore, but the wall thickness of the ear is a hefty 3/8" so it takes a bit of persuasion to get the pin installed. Yes, it can be frustrating when it is cold and windy out. :laughing:

The ears are about 7.5% narrower on that side which is right at the limit of being able to install the pin without enlarging the mounting holes in the implement, whereas the good side slips right in. It does require me to use a stack of washers instead of a 7/8" x 1/2" shaft collar to space the stock 2" bushing on my 3PH to the width of the mount point. It looks rather stupid.

Could you just bore out the hole a tad bigger (e.g. 1/64" - 1/16") on the misplaced ear to get the pin to slide in and out easier? Since the ear is hefty to begin with, a small amount of metal removed won't hurt it. I know this is a compromise; but it seems to be an easy fix instead of cutting, bending, and re-welding.

I know I would be disappointed if I received an implement that cost a pretty penny that had a defect that might affect operation, or at the very least make hooking up and detatching the implement harder than it should be.

I was told by the Moderator that business disputes were not to be discussed online here, particularly those with advertisers. That does put a serious crimp on discussion which I don't think any of us are particularly comfortable with. Drew

I've gotten a couple of notices from the Moderators for criticizing their policies in the past. Although it is their forum and we're all guests; I do think they should be more tolerant of certain discussions such as this one.

For what it's worth, I was nominated in EA's kit prototype contest; but didn't get enough votes to be a finalist. Had I made it to the finals, I doubt I would have been selected by EA since I'm well outside their 1,000 mile free shipping radius; plus my comment earlier on in this thread about EA goofing on the welding of the ear on the OP's implement probably would have knocked a couple of "Brownie points" off my chances of winning. Everybody makes mistakes from time to time, and it's obvious from the OP's pictures that EA's fabricator forgot to put in the proper spacer block to keep the heat of welding from pulling the ear out of alignment. EA should admit the goof, and offer some sort of compensation to the OP.

 

[RedJed38]

I'm new to this site and was considering EA... I'm waiting to see a response, for sure!

Rex

 

[4shorts]

For what it's worth, I was nominated in EA's kit prototype contest; but didn't get enough votes to be a finalist. Had I made it to the finals, I doubt I would have been selected by EA since I'm well outside their 1,000 mile free shipping radius; plus my comment earlier on in this thread about EA goofing on the welding of the ear on the OP's implement probably would have knocked a couple of "Brownie points" off my chances of winning. Everybody makes mistakes from time to time, and it's obvious from the OP's pictures that EA's fabricator forgot to put in the proper spacer block to keep the heat of welding from pulling the ear out of alignment. EA should admit the goof, and offer some sort of compensation to the OP.

Ah votes had nothing to do with it sir. I was one of the finalists but I'm in Canada and knew they'd NEVER send a kit this far plus the fact as a Canadian I think they'd never want me building a "Made In The USA" kit for a contest. Wonder how close geographically the winner was to EA? I'm betting that was the determining factor so don't feel bad. No sour grapes on anyones part, just fact. :thumbsup:

Anyway as far as the Orginal Poster concerns go. I have to say that I do a fair bit of fabrication and welding and believe that if something is worth doing its worth doing well and that implement isn't done well. It shouldn't have ever left the welding shop like that.

EA SHOULD do the right thing by making this easy for the purchaser and just resend another unit to the customer and concentrate on their quality control more plus listen to their customer feedback.
I'd be very disappointed if I received a unit like this unit.

 

[SSdoxie]

Not the best timing to reopen this thread. It was originally started on a weekend, then got out of hand "bashing" EA for not responding. They are closed on weekends to spend time with family. This weekend they are not only clsoed for normal weekend but will be closed Monday & Tuesday to give emplyees time to spend Christmas with family, travel as needed. Do Not expect any response from EA until sometime on Wednesday.
EA did respond to this thread by starting a new thread, that LD1 has posted a link to, as this one was already closed down by that time. I have never bought anything from them, usually buy used or stop at local dealer, but if I did order online this company would be at the top of my list of choices.

 

[joshuabardwell]

I'm new to this site and was considering EA... I'm waiting to see a response, for sure!

EA's response in another thread has been linked to here. I appreciate Muhammad reopening the thread, presumably in response to member comments, but given that the issue appears to have been resolved, it seems a day late and a dollar short. Also, given this is a holiday weekend, the timing is unfortunate at best.

EA SHOULD do the right thing by making this easy for the purchaser and just resend another unit to the customer and concentrate on their quality control more plus listen to their customer feedback.

Please read the message up thread. They offered to replace the unit no cost.