WHAT WOULD YOU DO?

[spike23]

I was at a lawn equipment dealer a few weeks ago. They had a sign out front with "spring service" wait times. Started with trimmers (1 week), mowers (2 weeks), and so on, all the way down to riding mowers - 9 weeks! - I couldn't believe it. I understand spring is a busy time, but wouldn't that warrant getting a little extra help? They would lose my business if they told me I had to wait 9 weeks. By the way, I won't say who it was, but it wasn't a Kubota dealer, not even a place I visit, just stopped by to look in.
Chris

 

[Shantycoke]

Sorry to hear about your situation. I had one issue with my first Kubota, and the flatbed was here at the house within the hour, and my tractor was back the next day. I'd ask them to step it up a notch, or ask if they have anything you can use since their holding up your project. I would think you deserve to be treated better, especially with a brand new machine. Good luck.

 

[KKPop]

Considering the price of these machines, I wouldn't let it rest. I would request a discussion with the owner of the dealership. If this doesn't provide a satisfactory result, I would contact Kubota and inform them of the situation.

If you financed it, I would contact the finance company and inform them of the situation as well. If you threaten to withold payment to them until the situation is resolved, you may get them on your side to help encourage the dealer to provide a faster solution.

 

[poldies4]

Similar situation for me, not nearly as catastrophic though. I would think long and hard before any big move. If you are in my situation whereas the local dealer is really your only way to get service/parts (the next closest for me is 2 hrs away) consider this. I emailed Kubota when my BX1860 first got delivered by some prompting from this site. My loader I assumed should have been an LA203, but when my tractor arrived it had the LA243 on it. Long story shorter, I emailed Kubota directly to inquire if this would ever be a warranty issue. Those emails get bounced directly to the local rep, then to the dealer is my understanding. Got a smooth it over call from the local rep, never got a response from Kubota, and now my dealer, as well as their service dept. are complete @$#holes every time I walk in. Two things I learned, sometimes the boat rocks even if you don't intend on it, and two I will be making the drive for parts/service from now on. Still have the 243 loader, just a longer drive for everything else.

 

[megaboz]

Everyone is busy, and everyone wants it now, etc...

Truth is, you can be nice and wait if talking to the managers/store owners don't work...

If they can't give you a date, then you are going to end up having nothing but issues with this place and most liekely that will never fix the machine right. Generally bad management, bad service all the way around.

And yes, if you go over their heads, they are liable to not to be nice to you from now on and you will have to travel to another place to get your equipment worked on.

But you just spent big money for a machine that you don't even have anymore. I wouldn't even accept it back. If the time frame is in your favor, I would tell them give you a new machine, or you want your money back. If it starts out with issues, it will probably continue to be an issue is some form. Who know what will get screwed up fixing the problem.

Don't wait around on this. Try the diplomatic approach first, I always find the deals to be in my favor when I do. If that doesn't work then get agressive quick, and if you have to fight to get your money back and go somewhere else. You don't have to me a jerk, but don't take their BS either.

I have other suggestions if the above doesn't work, but I will keep those to myself as I don't want anyone getting into trouble.:laughing:

 

[CurlyDave]

If you financed it, I would contact the finance company and inform them of the situation as well. If you threaten to withold payment to them until the situation is resolved, you may get them on your side to help encourage the dealer to provide a faster solution.

This is a really bad idea which can have a negative effect on your credit and will not put any pressure on the dealer.

The financing is a loan secured by the tractor, and is not contingent in any way on the performance or quality of the tractor.

You have legal options if the tractor is faulty, but the loan is not a part of those options.

 

[MJINPA]

Well here is the update. I called the dealer yesterday morning and spoke with the salesman that I bought the tractor from. I explained the situation to him since I was only dealing with the service manager prior to this. He sounded like he was shocked that my machine had not been looked at yet and he stated that he would look into it and call me back. I took that as I would be getting a call back in ten minutes and he would be telling me that they just pulled it into the shop and started working on it. Good thing I didnt hold my breath waiting for the phone to ring cause it never did.

The way I see it, they have until Monday and I guess I'll have to show up at the dealer in person and see whats going on. I'm very easy to get along with and don't plan on giving them a hard time but someone needs to explain to me why a one month old, seven hour machine is not getting the attention it should.

 

[radioman]

Glad you able to get someone to be aware of it and take a look. Now all you can do is relax for the weekend and wait till monday for status.
Perhaps a followup call monday morning to make sure they are on track to look at it. I am pretty sure its a minor thing. Sounds like the tranny filter is loose since it right above the mower deck. Hopefully that is all it is. if not , maybe one of hydralic connecters is loose.
I know you don't have it now, but perhaps next time you send it in for warranty work, a quick look over will get you back in service. I am the type of person who prefers to fix things on my own since its faster and "cheaper" to do it myself. Helps to to get to know the machine I'm working on.

 

[bp fick]

Email Kubota. If you do, a local rep gets involved, and yes, if you do email Kubota about an issue, the dealer is notified. This may upset them. So what? This is the least of your worries, upsetting the feelings of this dealer. If emailing Kubota gets some results and gets some things stirred up, you have broad shoulders.

You have to take the initiative, that is for sure. Always be articulate. Always be firm and clear. Never be irate, as that doesn't work for you. Be firm, clear, determined and very, very insistent.

 

[MJINPA]

The fluid is definately coming from the main hydraulic block where all of the lines go in. I'm sure it's something as stupid as a line needing to be tightened or an o-ring that got pinched when installed. Wow do I wish I would've just fixed it myself.