THIS IS MY FIRST POST HERE BUT I HAVE BEEN READING FOR SEVERAL MONTHS AND I APPRECIATE ALL THE GOOD INFORMATION. SO HERE IS MY STORY. I BOUGHT A NEW BX2360 WITH LOADER AND MOWER LAST MONTH. LAST WEEK I WAS CUTTING GRASS AND NOTICED THAT GRASS CLIPPINGS WERE STICKING TO THE TOP SIDE OF THE DECK. I FOUND IT ODD AND TRIED TO BRUSH THEM OFF WITH MY HAND. THATS WHEN I FOUND THAT THE TOP OF THE DECK WAS COVERED IN HYDRAULIC FLUID. PULLED INTO THE GARAGE AND REMOVED THE DECK AND FOUND THAT THE UNDERSIDE OF THE TRACTOR WAS PRETTY SOAKED WITH HYDRAULIC FLUID. I CALLED THE DEALER THAT DAY AND ADVISED THE SERVICE PERSON THAT MY MACHINE HAS A HYDRAULIC FLUID LEAK THAT APPEARS TO BE COMING FROM THE MAIN BLOCK. SERVICE PERSON SAID THEY WOULD SEND A FLATBED TO MY HOUSE AND HAVE IT BROUGHT BACK TO THEIR FACILITY FOR REPAIR. THEY PICKED THE TRACTOR UP AND A WEEK WENT BY WITHOUT ANY CONTACT WITH THE DEALER. I FIGURED A WEEK WAS ADEQUATE TIME SO I GAVE THEM A CALL. SERVICE PERSON TELLS ME THAT THE SHOP HAS BEEN REAL BUSY AND THEY HAVEN'T HAD A CHANCE TO GET TO IT YET AND IT'S PROBABLY GONNA BE A FEW MORE DAYS UNTIL THEY GET AROUND TO IT. I LET IT GO AT THAT BUT I'M IRRITATED. I BOUGHT THE THING LAST MONTH AND IT ONLY HAS SEVEN HOURS ON IT. I REALIZE THAT STUFF HAPPENS BUT I EXPECT A LITTLE BETTER SERVICE THAN IM GETTING. IF I WOULD'VE KNOWN IT WAS GOING TO BE A MINIMUM OF TWO WEEKS I WOULD'VE FIXED IT MYSELF. I HAVE A FAIRLY MAJOR CONSTRUCTION PROJECT GOING ON AT MY HOUSE RIGHT NOW AND COULD REALLY USE IT.
WHAT WOULD YOU DO?
- Thread starter MJINPA
- Start date
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TripleR
Super Star Member
- Joined
- Mar 5, 2009
- Messages
- 18,538
- Location
- Missouri
- Tractor
- Kubota M8540HDC, L5740HSTC, BX2200, BX2660, John Deere 425&1025R, Case, Massey Ferguson, Ford
A local dealer did that for a while and finally went out of business; no excuse. My dealer just hired a new mechanic as they were selling so many they couldn't keep up with repairs and assembly in a manner they felt was good for the customer.
magicheater
Veteran Member
I can tell you are upset because you are yelling. It seems a new purchase would warrant a little more priority than what you are getting but it is a busy time of the year too.
I JUST WISH THEY WOULD HAVE TOLD ME THEY WERE BACKED UP AS I CAN UNDERSTAND THAT. I WOULD HAVE FIXED IT MYSELF EVEN THOUGH I SHOULD NOT HAVE TO. I WAS THINKING THAT THEY WOULD TRY TO TAKE CARE OF A NEW CUSTOMER WITH SUCH A LOW HOUR MACHINE THAT FAILED.
American Pit Bull
Member
- Joined
- Mar 29, 2010
- Messages
- 40
bp fick
Super Member
Welcome to the forum. Typing in all caps is very hard to read, and on the web, is assuming to be YELLING!! 
Yes, very frustrating to buy a new machine only to have issues and then have the dealer be very slow in dealing with it. Stuff happens.
My BX came with a leak last summer, but I tracked it down and got off with merely a loose line fitting. Problem solved. Notified my dealer and Kubota that such an oversight wasn't really acceptable, since it was literally finger loose, not even finger tight. No issues since.
Hope you get it resolved. Doesn't hurt to go over their heads and email Kubota at their website, if the delay goes much longer. Hope it gets solved soon.
Yes, very frustrating to buy a new machine only to have issues and then have the dealer be very slow in dealing with it. Stuff happens.
My BX came with a leak last summer, but I tracked it down and got off with merely a loose line fitting. Problem solved. Notified my dealer and Kubota that such an oversight wasn't really acceptable, since it was literally finger loose, not even finger tight. No issues since.
Hope you get it resolved. Doesn't hurt to go over their heads and email Kubota at their website, if the delay goes much longer. Hope it gets solved soon.
American Pit Bull
Member
- Joined
- Mar 29, 2010
- Messages
- 40
Just a bit of friendly ribbing...
Most people find the flow, of a post in all caps, very hard to read.
Some people will open your thread, see it in all caps and not even read it; due to the above reasoning... Long posts without paragraphs is another.
You will find a lot of information on the board. The more that you post; the more you will gain from the community.
KeithInSpace
Veteran Member
That's a real shame. I really wouldn't give it a rest and probably wouldn't be satisfied until I spoke to the owner of the dealership.
My dealership makes no bones about "taking care of their own" in having customers who bought their machine there cut ahead of 'off the street' machines. That said, my last regular service took nearly 2 weeks to complete. And in conversation I was told that they're telling 'off the street' customers that regular spring service could take 8 to 10 weeks to complete, essentially turning them away. Not that they're a bunch of jerks...they're just THAT busy.
But your situation is even more different as it is a seemingly catastrophic failure on a brand new machine. This is the type of experience that could sour your relationship forever. It would stand to reason that an hour of technician time could, at the very least, identify where the fluid is coming from and either make an easy fix or set the wheels in motion for a complicated remedy.
Doesn't seem that would be too much to ask.
My dealership makes no bones about "taking care of their own" in having customers who bought their machine there cut ahead of 'off the street' machines. That said, my last regular service took nearly 2 weeks to complete. And in conversation I was told that they're telling 'off the street' customers that regular spring service could take 8 to 10 weeks to complete, essentially turning them away. Not that they're a bunch of jerks...they're just THAT busy.
But your situation is even more different as it is a seemingly catastrophic failure on a brand new machine. This is the type of experience that could sour your relationship forever. It would stand to reason that an hour of technician time could, at the very least, identify where the fluid is coming from and either make an easy fix or set the wheels in motion for a complicated remedy.
Doesn't seem that would be too much to ask.
workinallthetime
Veteran Member
I would start pushing for a replacement machine, or at least a loaner since you have work to do. Start with the store manager and get to the owner if you can. We had a brand new truck drop an engine about a year ago due to a production flaw, we were covered up with other work but had the entire job completed in 2 days, everyone stayed late and we paid to have the engine sent over night. A sense of urgency is not there at your dealer and you need to lite a fire under them. Tell them you want your money back, another unit, or fixed by monday or they can pay to rent a machine to do what you need done.
spike23
Member
I was at a lawn equipment dealer a few weeks ago. They had a sign out front with "spring service" wait times. Started with trimmers (1 week), mowers (2 weeks), and so on, all the way down to riding mowers - 9 weeks! - I couldn't believe it. I understand spring is a busy time, but wouldn't that warrant getting a little extra help? They would lose my business if they told me I had to wait 9 weeks. By the way, I won't say who it was, but it wasn't a Kubota dealer, not even a place I visit, just stopped by to look in.
Chris
Chris
Shantycoke
Silver Member
Sorry to hear about your situation. I had one issue with my first Kubota, and the flatbed was here at the house within the hour, and my tractor was back the next day. I'd ask them to step it up a notch, or ask if they have anything you can use since their holding up your project. I would think you deserve to be treated better, especially with a brand new machine. Good luck.
KKPop
New member
Considering the price of these machines, I wouldn't let it rest. I would request a discussion with the owner of the dealership. If this doesn't provide a satisfactory result, I would contact Kubota and inform them of the situation.
If you financed it, I would contact the finance company and inform them of the situation as well. If you threaten to withold payment to them until the situation is resolved, you may get them on your side to help encourage the dealer to provide a faster solution.
If you financed it, I would contact the finance company and inform them of the situation as well. If you threaten to withold payment to them until the situation is resolved, you may get them on your side to help encourage the dealer to provide a faster solution.
poldies4
Silver Member
Similar situation for me, not nearly as catastrophic though. I would think long and hard before any big move. If you are in my situation whereas the local dealer is really your only way to get service/parts (the next closest for me is 2 hrs away) consider this. I emailed Kubota when my BX1860 first got delivered by some prompting from this site. My loader I assumed should have been an LA203, but when my tractor arrived it had the LA243 on it. Long story shorter, I emailed Kubota directly to inquire if this would ever be a warranty issue. Those emails get bounced directly to the local rep, then to the dealer is my understanding. Got a smooth it over call from the local rep, never got a response from Kubota, and now my dealer, as well as their service dept. are complete @$#holes every time I walk in. Two things I learned, sometimes the boat rocks even if you don't intend on it, and two I will be making the drive for parts/service from now on. Still have the 243 loader, just a longer drive for everything else.
megaboz
Platinum Member
Everyone is busy, and everyone wants it now, etc...
Truth is, you can be nice and wait if talking to the managers/store owners don't work...
If they can't give you a date, then you are going to end up having nothing but issues with this place and most liekely that will never fix the machine right. Generally bad management, bad service all the way around.
And yes, if you go over their heads, they are liable to not to be nice to you from now on and you will have to travel to another place to get your equipment worked on.
But you just spent big money for a machine that you don't even have anymore. I wouldn't even accept it back. If the time frame is in your favor, I would tell them give you a new machine, or you want your money back. If it starts out with issues, it will probably continue to be an issue is some form. Who know what will get screwed up fixing the problem.
Don't wait around on this. Try the diplomatic approach first, I always find the deals to be in my favor when I do. If that doesn't work then get agressive quick, and if you have to fight to get your money back and go somewhere else. You don't have to me a jerk, but don't take their BS either.
I have other suggestions if the above doesn't work, but I will keep those to myself as I don't want anyone getting into trouble.:laughing:
Truth is, you can be nice and wait if talking to the managers/store owners don't work...
If they can't give you a date, then you are going to end up having nothing but issues with this place and most liekely that will never fix the machine right. Generally bad management, bad service all the way around.
And yes, if you go over their heads, they are liable to not to be nice to you from now on and you will have to travel to another place to get your equipment worked on.
But you just spent big money for a machine that you don't even have anymore. I wouldn't even accept it back. If the time frame is in your favor, I would tell them give you a new machine, or you want your money back. If it starts out with issues, it will probably continue to be an issue is some form. Who know what will get screwed up fixing the problem.
Don't wait around on this. Try the diplomatic approach first, I always find the deals to be in my favor when I do. If that doesn't work then get agressive quick, and if you have to fight to get your money back and go somewhere else. You don't have to me a jerk, but don't take their BS either.
I have other suggestions if the above doesn't work, but I will keep those to myself as I don't want anyone getting into trouble.:laughing:
CurlyDave
Elite Member
If you financed it, I would contact the finance company and inform them of the situation as well. If you threaten to withold payment to them until the situation is resolved, you may get them on your side to help encourage the dealer to provide a faster solution.
This is a really bad idea which can have a negative effect on your credit and will not put any pressure on the dealer.
The financing is a loan secured by the tractor, and is not contingent in any way on the performance or quality of the tractor.
You have legal options if the tractor is faulty, but the loan is not a part of those options.
This is a really bad idea which can have a negative effect on your credit and will not put any pressure on the dealer.
The financing is a loan secured by the tractor, and is not contingent in any way on the performance or quality of the tractor.
You have legal options if the tractor is faulty, but the loan is not a part of those options.
Well here is the update. I called the dealer yesterday morning and spoke with the salesman that I bought the tractor from. I explained the situation to him since I was only dealing with the service manager prior to this. He sounded like he was shocked that my machine had not been looked at yet and he stated that he would look into it and call me back. I took that as I would be getting a call back in ten minutes and he would be telling me that they just pulled it into the shop and started working on it. Good thing I didnt hold my breath waiting for the phone to ring cause it never did.
The way I see it, they have until Monday and I guess I'll have to show up at the dealer in person and see whats going on. I'm very easy to get along with and don't plan on giving them a hard time but someone needs to explain to me why a one month old, seven hour machine is not getting the attention it should.
The way I see it, they have until Monday and I guess I'll have to show up at the dealer in person and see whats going on. I'm very easy to get along with and don't plan on giving them a hard time but someone needs to explain to me why a one month old, seven hour machine is not getting the attention it should.
radioman
Super Member
Glad you able to get someone to be aware of it and take a look. Now all you can do is relax for the weekend and wait till monday for status.
Perhaps a followup call monday morning to make sure they are on track to look at it. I am pretty sure its a minor thing. Sounds like the tranny filter is loose since it right above the mower deck. Hopefully that is all it is. if not , maybe one of hydralic connecters is loose.
I know you don't have it now, but perhaps next time you send it in for warranty work, a quick look over will get you back in service. I am the type of person who prefers to fix things on my own since its faster and "cheaper" to do it myself. Helps to to get to know the machine I'm working on.
Perhaps a followup call monday morning to make sure they are on track to look at it. I am pretty sure its a minor thing. Sounds like the tranny filter is loose since it right above the mower deck. Hopefully that is all it is. if not , maybe one of hydralic connecters is loose.
I know you don't have it now, but perhaps next time you send it in for warranty work, a quick look over will get you back in service. I am the type of person who prefers to fix things on my own since its faster and "cheaper" to do it myself. Helps to to get to know the machine I'm working on.
bp fick
Super Member
Email Kubota. If you do, a local rep gets involved, and yes, if you do email Kubota about an issue, the dealer is notified. This may upset them. So what? This is the least of your worries, upsetting the feelings of this dealer. If emailing Kubota gets some results and gets some things stirred up, you have broad shoulders.
You have to take the initiative, that is for sure. Always be articulate. Always be firm and clear. Never be irate, as that doesn't work for you. Be firm, clear, determined and very, very insistent.
You have to take the initiative, that is for sure. Always be articulate. Always be firm and clear. Never be irate, as that doesn't work for you. Be firm, clear, determined and very, very insistent.
The fluid is definately coming from the main hydraulic block where all of the lines go in. I'm sure it's something as stupid as a line needing to be tightened or an o-ring that got pinched when installed. Wow do I wish I would've just fixed it myself.
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