WHAT WOULD YOU DO?

[JOHNTHOMAS]

It would be nice if they threw something into the deal but at this point I'll just be happy with getting back a properly working machine. Just want to stress that I'm not unhappy with Kubota at all. I like the machine alot and I think it's just a minor problem. Dealer just needs to stand behind it.

Be a woosie now and you'll be marked as the guy that doesn't care when he gets his back and they'll always work around you in the future. You need to get across that they need to reimburse you in some manner for their lack of communication with you and their long period of time to repair a new machine. I'm serious, you don't want on the list of don't worry about how long it takes to get to his.

 

[MJINPA]

As soon as it is out of warranty it will never go back to dealer to be fixed. I can't even believe I sent it back for a fluid leak. I wanted to fix it myself but I figured I just paid all of this money, might as well let someone else get dirty. regretting it now.

 

[poldies4]

I agree with johnthomas. Stand your ground, but don't expect them to give you the store. Along the lines of another thread about negotiating prices/getting "freebies". If we all pay a fair price for a fair product the system works. We ALL want to and have the right to make a few bucks. If people are fair and honest, I relish in the idea that my purchase helps them to pay someones salary, for the lights, rent or whatever.

 

[MJINPA]

Dealer called today and left a message saying that my tractor is first on the list Monday. We'll see what happens.

 

[captin_insano]

I HAVE A FAIRLY MAJOR CONSTRUCTION PROJECT GOING ON AT MY HOUSE RIGHT NOW AND COULD REALLY USE IT.

I had 2-3 feet of snow on the ground when my kubota quit on me. I had a block foundation sitting open, walls and floor joist in my garage and roof trusses in the driveway. My dealer gave me a bobcat tractor form his rental fleet free of charge while my kubota was in the shop. I felt that was mighty fine of them.

 

[AceDeuce]

I had a similar experience a couple years ago. Dealer took 10 weeks to install a loader after telling me it would only take a few days. The owner eventually gave me a loaner to mow the grass with but it took some prodding on my part. There were some legitimate issues that arose (nothing that should have taken THAT long to address) but what really bothered me was the total lack of communication. He never called---not once. I called him once per week at first and then started dropping by in-person. He actually AVOIDED me when I showed up. It wasn't long before I realized that absolutely nothing was getting done between calls. The only time they paid my case any attention was while I was on the phone. Needless to say I will NEVER visit that dealership again---EVER. I go out of my way to use other dealers now.

I hate to say this guys, but us BX owners will always take a back seat to an owner of an M-series. I've seen/heard other cases like this. It's a tough call for a dealer. Do you serve the $50K customer who makes his living with the machine or $15K customer who called first but only uses his to mow the lawn?

 

[megaboz]

I had a similar experience a couple years ago. Dealer took 10 weeks to install a loader after telling me it would only take a few days. The owner eventually gave me a loaner to mow the grass with but it took some prodding on my part. There were some legitimate issues that arose (nothing that should have taken THAT long to address) but what really bothered me was the total lack of communication. He never called---not once. I called him once per week at first and then started dropping by in-person. He actually AVOIDED me when I showed up. It wasn't long before I realized that absolutely nothing was getting done between calls. The only time they paid my case any attention was while I was on the phone. Needless to say I will NEVER visit that dealership again---EVER. I go out of my way to use other dealers now.

I hate to say this guys, but us BX owners will always take a back seat to an owner of an M-series. I've seen/heard other cases like this. It's a tough call for a dealer. Do you serve the $50K customer who makes his living with the machine or $15K customer who called first but only uses his to mow the lawn?

Look at it this way, it is a business, and more money comes from the bigger equipment sakes/service.

Most places only process work on first in/first out deal. If the person running the service department was worth a nickle, they would triage the work that could be done quickly, and maybe dedicate a mechanic that could work and get multiple projects done, thus lessening the back log.

But, there is no excuse for crappy customer service.

 

[MJINPA]

Tractor was supposed to be first in line this morning. I was out of town but did not even get a phone call today. Got home around 7pm and was expecting to see it sitting in the driveway when i got home. What was I thinking.