ultrarunner
Epic Contributor
- Joined
- Apr 6, 2004
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- Cat D3, Deere 110 TLB, Kubota BX23 and L3800 and RTV900 with restored 1948 Deere M, 1949 Farmall Cub, 1953 Ford Jubliee and 1957 Ford 740 Row Crop, Craftsman Mower, Deere 350C Dozer 50 assorted vehicles from 1905 to 2006
^^^ I believe you have hit the nail on the head... customers for whatever reason do not understand "Ownership" has limitations and many purchases are not purchases in the traditional sense.
In the early years of medical billing software we jumped in and negotiated a provision that should the program no longer be supported the developer would provide the source code at no charge upon request... signed by the company CEO
So all is well for a long time until the day comes when end of life/support notice is mailed for the software and offering existing customers a discount to migrate to the new version.
We sent a certified letter exercising our right for the source codes... lets just say things got really interesting fast.
In short, we got all the new software and support at no charge... only because of the source code contract provision our Hospital Doctor CEO had inserted... (His son was a software developer)
In the early years of medical billing software we jumped in and negotiated a provision that should the program no longer be supported the developer would provide the source code at no charge upon request... signed by the company CEO
So all is well for a long time until the day comes when end of life/support notice is mailed for the software and offering existing customers a discount to migrate to the new version.
We sent a certified letter exercising our right for the source codes... lets just say things got really interesting fast.
In short, we got all the new software and support at no charge... only because of the source code contract provision our Hospital Doctor CEO had inserted... (His son was a software developer)